SHIV KUMAR
Sales Operation Team Lead
Noida
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
13
13
years of professional experience
Work History
Sales Excellence & Operation-DIY Business | Payments
Paytm Payments Services Ltd (former One97 Communications Ltd)
01.2017 - 06.2026
- Oversaw management of Paytm payment solutions for offline sellers in retail and hyper-local markets, focusing on profitability.
- Delivered full sales support for pre- and post-live EDC/QR onboarding initiatives.
- Monitored adherence to company processes while assessing team performance on sales channels for senior management insights.
- Spearheaded sales strategy optimization initiatives to improve customer experience and drive excellence.
- Established standard operating procedures for operational consistency and efficiency across teams.
- Managed merchant onboarding commissions and escalated issues to senior management for resolution.
- Handled post-sales client servicing related to terminals, including usage analysis and payment monitoring.
- Engaged third-party service partners across India to ensure superior service in hard-to-reach areas.
Sales Executive
I Energizer
01.2013 - 01.2016
- Coordinating stockholders to complete the service request as per SLA. Responsible for resolving the queries & complaints (Mail/Calls) of TATA top corporate clients for their telephone & IT Products for PAN India.
- IEnergizer is a global provider of Business Process Outsourcing (BPO) solutions. Company helps in the Healthcare, BFSI, Gaming, Publishing and Legal Industries achieve success in outsourcing mission-critical business processes.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Developed key partnerships, resulting in increased lead generation and cross-selling opportunities.
- Streamlined sales process to improve efficiency, reduce cycle time, and close deals faster.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
Bachelor of Arts - Economics, Sociology, English
DAV College
Dehradun, Uttarakhand 09-2012
Jetking Certified Hardware & Networking -
Jetking
Dehradun, Uttarakhand 01-2010
High School Diploma -
Krishna Public School
Meerut, Uttar Pradesh 06-2007
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Accomplishments
- Managed large scale deployment of EDC machines, onboarding 1K+ merchants within defined timeline. For eg. Carlberg (clothing retail)
- Tracked activation rates and improved device utilisation through proactive follow-ups.
- Worked with internal teams to simplify KYC and documentation steps which impact to reduced TAT 30% approx.
Achievement
- Recognized as 'Rockstar' at Paytm on three occasions for consistently meeting and exceeding team objectives. Demonstrated strong teamwork and leadership skills through active participation in festival arrangements with the Fun Club team. Proven ability to drive results and foster a collaborative work environment.
Timeline
Sales Excellence & Operation-DIY Business | Payments
Paytm Payments Services Ltd (former One97 Communications Ltd)
01.2017 - 06.2026
Sales Executive
I Energizer
01.2013 - 01.2016
Bachelor of Arts - Economics, Sociology, English
DAV College
Jetking Certified Hardware & Networking -
Jetking
High School Diploma -
Krishna Public School