SHIV KUMAR
Dehradun,UT
Summary
Dynamic professional with extensive experience in business development and client relationship management at YES BANK. Proven track record in enhancing customer satisfaction and driving sales growth through effective negotiation and relationship building. Skilled in pricing strategy and customer service, consistently delivering results in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Merchant Relationship Officer
YES BANK (Resowhiz)
02.2026 - Current
- Coordinated merchant onboarding, ensuring accurate documentation and compliance with internal approval requirements.
- Verified KYC details and supported account activation across payment acceptance workflows.
- Monitored merchant transaction activity to identify processing issues and escalate exceptions promptly.
- Resolved merchant queries related to settlements, refunds, and payment failures.
Business Development Manager
SBI LIFE INSURANCE
03.2025 - 09.2025
- Developed new business opportunities through advisor and partner engagement across assigned territory.
- Managed client relationships to strengthen retention and support policy sales growth.
- Identified prospective customers and converted qualified leads into insurance proposals.
- Collaborated with sales teams to execute distribution strategies and market expansion plans.
Assistant Manager
UTKARSH BANK
09.2024 - 03.2025
- Coordinated branch operations to ensure smooth daily banking service and issue resolution.
- Monitored cash handling and vault procedures to maintain accuracy and control.
- Reviewed KYC documents and account records for compliance with banking standards.
- Supported loan processing by verifying applications, documents, and customer eligibility.
- Assisted customers with deposit, withdrawal, transfer, and account-related inquiries.
SALES OFFICER
BAJAJ FINANCE (Quess)
04.2023 - 01.2024
- Followed up on pending applications and ensured timely closure of customer inquiries.
- Maintained sales records and pipeline updates in CRM and internal tracking systems.
- Supported achievement of sales goals by prioritizing high-potential prospects and referrals.
SALES OFFICER
YES BANK LTD
12.2020 - 03.2023
- Generated new customer leads for banking products through field visits and branch referrals.
- Explained savings, current, loan, and credit card offerings to match customer needs.
- Processed account opening and product application documentation with accuracy and compliance.
- Built customer relationships to support cross-selling and repeat business opportunities.
Education
Bachelor of Arts -
BAREILLY COLLEGE
BareillyHigh School Diploma -
K. R. S. INTER COLLEGE
BareillyAssociate of Arts -
GOVERNMENT INTER COLLEGE
Bareilly06.2018
Master of Arts -
BAREILLY COLLEGE
Bareilly06.2020
Skills
Pricing strategy
Negotiation expertise
Brand awareness
Marketing techniques
Customer relationship
Customer service
Relationship building
Customer assistance
Timeline
Merchant Relationship Officer
YES BANK (Resowhiz)
02.2026 - Current
Business Development Manager
SBI LIFE INSURANCE
03.2025 - 09.2025
Assistant Manager
UTKARSH BANK
09.2024 - 03.2025
SALES OFFICER
BAJAJ FINANCE (Quess)
04.2023 - 01.2024
SALES OFFICER
YES BANK LTD
12.2020 - 03.2023
Bachelor of Arts -
BAREILLY COLLEGE
High School Diploma -
K. R. S. INTER COLLEGE
Associate of Arts -
GOVERNMENT INTER COLLEGE
Master of Arts -
BAREILLY COLLEGE