Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Timeline
Generic

Shiv Om Singh

Bhopal

Summary

Performance-oriented sales leader with proven expertise in revenue management, client acquisition and account servicing. Diligently research competitors and market conditions to remain lean and agile in face of changing expectations and conditions. Excellent negotiator and influential program managers.

Overview

14
14
years of professional experience

Work History

Sales Officer CA and Assistant Manager

Yes Bank
01.2017 - 01.2024
  • Managed customer relationships to enhance client satisfaction and loyalty.
  • Facilitated product presentations to educate clients on banking services and offerings.
  • Collaborated with teams to develop targeted sales strategies for diverse customer segments.
  • Analyzed market trends to identify new business opportunities for growth and expansion.
  • Executed compliance procedures to ensure adherence to regulatory standards in banking.
  • Resolved customer inquiries promptly, improving overall service experience and retention.
  • Maintained accurate records of all sales activities and results.
  • Sourced new sales opportunities through inbound lead follow-up.

Executive Front Office Operations

Computer Age Management Services Limited
01.2016 - 01.2017
  • Providing Services Of 19 Mutual Fund, Payment Services, Services to Private Insurance Companies, Alternative Investment Fund, Banks & NBFCs, CAMS Insurance Repository, Account Aggregation Services, KYC Services, Central Recordkeeping Agency for National Pension Scheme (NPS)
  • Providing A Wide Range of Servicing Including Financial Transaction Acceptance & Processing, Non-Financial Changes, KYC Fulfilment Formalities, nomination Registration, the transmission of units apart from providing a statement of accounts.
  • Handling and Resolving Customers emails/letters.
  • Timely Escalation of issues from investors / AMCs.
  • Follow-up with respective AMC/investors/banks for resolutions of queries.
  • Ensuring Completeness of the responses sent to the investors/ anticipates the investor queries so that there are no repeat queries for the same issues.
  • Provided the proper MIS of the cases handled.
  • Services to Distributor also KYD processing (AMFI).
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Delegated work to staff, setting priorities and goals.

Accountant

Busa Management Private Limited
01.2014 - 01.2015
  • I worked as a Company Inspector to look after the work related to inspection at all district branches of U.P
  • Prepared monthly financial statements and reports for management review.
  • Managed financial records and ensured accuracy of data entry processes.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Created journal entries accurately and timely for month end close processes.

Sales Manager

Ganpati Air Conditioning Private Limited
01.2014 - 01.2015
  • Led sales team to develop and execute strategic marketing plans.
  • Analyzed market trends to identify new business opportunities.
  • Managed customer relationships to enhance satisfaction and retention.
  • Implemented sales strategies to achieve revenue targets effectively.
  • Collaborated with cross-functional teams to improve service delivery processes.
  • Conducted regular performance reviews to mentor team members effectively.
  • Managed daily operations of sales department, including supervision of staff members.

Cooperative Sales Executive

Airtel
01.2011 - 01.2014
  • Developed strong relationships with clients to enhance customer loyalty.
  • Conducted market research to identify new sales opportunities and trends.
  • Collaborated with marketing teams to create effective promotional campaigns.
  • Delivered product presentations to potential customers, showcasing features and benefits.
  • Managed customer inquiries and resolved issues promptly for satisfaction.
  • Sourced new sales opportunities through inbound lead follow-up.
  • Developed and implemented sales strategies to meet customer needs and increase revenue.
  • Responded promptly to inquiries from potential customers about product features or pricing plans.

Customer Care Executive

Aegis Private Limited
01.2010 - 01.2011
  • Managed customer accounts and updated relevant information in databases.
  • Assisted in implementing customer feedback mechanisms for service improvement.
  • Maintained accurate records of customer interactions and transactions.
  • Handled escalated issues with professionalism and empathy.
  • Reviewed and analyzed customer data to identify trends and insights.
  • Resolved customer inquiries through various communication channels.

Education

B. A -

Kanpur University
01.2017

Diploma in CCPA - Computer Course

AIIT ALLAHABAD
01.2016

Intermediate -

U P Board
01.2011

High School -

U P Board
01.2009

Skills

  • Time management
  • Effective communication
  • Problem solving
  • Service improvement
  • Sales strategies
  • Customer relationship management
  • Team leadership
  • Sales presentations
  • Client retention
  • Performance tracking
  • Team collaboration

Personal Information

  • Date of Birth: 11/29/92
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married
  • Religion: Hindu

Languages

English
Advanced
C1
Hindi
Proficient
C2

Timeline

Sales Officer CA and Assistant Manager

Yes Bank
01.2017 - 01.2024

Executive Front Office Operations

Computer Age Management Services Limited
01.2016 - 01.2017

Accountant

Busa Management Private Limited
01.2014 - 01.2015

Sales Manager

Ganpati Air Conditioning Private Limited
01.2014 - 01.2015

Cooperative Sales Executive

Airtel
01.2011 - 01.2014

Customer Care Executive

Aegis Private Limited
01.2010 - 01.2011

B. A -

Kanpur University

Diploma in CCPA - Computer Course

AIIT ALLAHABAD

Intermediate -

U P Board

High School -

U P Board

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