Shiv Pratap
Business Process Outsourcing
Ghaziabad
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Ienergizer IT Services
Noida
04.2021 - Current
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Project Manager
Ienergizer IT Services
Noida
04.2017 - Current
- Provided detailed technical and operational direction in project challenges, consistently meeting deliverables according to deadlines.
- Provided detailed product opportunities based on analysis & observations to enhance quality.
Team Leader & Sr. Team Leader
Ienergizer IT Services
Noida
04.2016 - 03.2021
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
Quality Analyst
Ienergizer IT Services
Noida
02.2014 - 04.2016
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
- Led process improvement projects to help operations meet and exceed quality standards and reduce costs.
Senior Executive
Ienergizer IT Services
Noida
05.2012 - 01.2014
- Established performance goals for department and outlined processes for achievement.
- Identified opportunities to improve business process flows and productivity.
- Resolved issues and recommended actions based on production and compliance reports.
Education
B.Sc - Industrial Chemistry
Shyam Lal Coll
Ghaziabad Skills
Employee performance evaluations
undefinedTimeline
Assistant Manager
Ienergizer IT Services
04.2021 - Current
Project Manager
Ienergizer IT Services
04.2017 - Current
Team Leader & Sr. Team Leader
Ienergizer IT Services
04.2016 - 03.2021
Quality Analyst
Ienergizer IT Services
02.2014 - 04.2016
Senior Executive
Ienergizer IT Services
05.2012 - 01.2014
B.Sc - Industrial Chemistry
Shyam Lal Coll
Similar Profiles
Kh Preetam SinghaKh Preetam Singha
Senior Customer Support Specialist at Ienergizer IT ServicesSenior Customer Support Specialist at Ienergizer IT Services
Shandul ChoudharyShandul Choudhary
Product Trainer at Ienergizer IT ServicesProduct Trainer at Ienergizer IT Services
ASHISH DEVRANIASHISH DEVRANI
Executive C.S at Ienergizer IT ServicesExecutive C.S at Ienergizer IT Services
Ayush MathurAyush Mathur
Quality Assurance Analyst at Ienergizer IT ServicesQuality Assurance Analyst at Ienergizer IT Services
Arindam SinghArindam Singh
AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.AI Agent Architecture Intern at IBM at IBM India Pvt. Ltd.