Shiv Ram
Bathinda
Summary
Dynamic leader with a proven track record at HDFC Life in Bancca Vertical, enhancing sales revenue through strategic growth and strong client relationships. Expert in customer service management and financial oversight, I excel in fostering team efficiency and boosting customer satisfaction. Skilled in decision-making and multi-tasking, I drive significant business achievements.
Overview
2025
2025
years of professional experience
Work History
Sales Development Manager
HDFC BANK/LIFE (BANCCA VERTICLE)
- Increased sales revenue by implementing strategic growth initiatives and fostering strong client relationships.
- Lead Generation and Conversion from Bank Customer Base
- Generate Business from Branch LI Lead
- Streamlined sales processes for improved efficiency and faster deal closures.
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Established strong rapport with industry influencers, driving brand awareness and credibility in the marketplace.
- Developed and maintained relationships with key clients to increase sales and customer retention.
- Aligned sales strategies with company objectives to drive overall business
- Cross Selling, Sales and service support to branch walk in.
- • Front Office, Telephonic support on query, Backend support for processing and after sales services.
Retail Operations Manager
Reliance Retail
02.2022 - Current
- Oversaw all aspects of store operations, ensuring consistent compliance with company policies and industry regulations.
- Contributed to leadership team for implementing company policies and procedures.
- Reduced workflow downtime by ordering supplies and organizing stock to meet demand.
- Optimized store layout for better product visibility, leading to increased cross-selling opportunities and higher average transaction values.
Retail Store Manager
Godfrey
02.2019 - 01.2022
- Managed store organization, maintenance, and purchasing functions.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Enhanced customer satisfaction through training staff on exceptional customer service practices and conflict resolution techniques.
Education
B.COM - Commerce
D.A.V College
Bathinda Skills
- Highly motivated
- Friendly and outgoing
- Customer service
- Store & Banking Operation
- Decision-making
- Financial oversight
- Decision-making skill
- Strong multi-tasking
- Reporting and documentation
- Customer service management
- Documentation and reporting
Knowledge
Good Knowledge Of Banking Sector, Life Insurance,Asset Management Company(AMC) CASA,
Good experience of Retail Operation & Office Support Activities, Petty Cash, Vendor Coordination.
Timeline
Retail Operations Manager
Reliance Retail
02.2022 - Current
Retail Store Manager
Godfrey
02.2019 - 01.2022
Sales Development Manager
HDFC BANK/LIFE (BANCCA VERTICLE)
B.COM - Commerce
D.A.V College
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