Shiv Ranjan
Summary
Passionate about contributing to an organization that prioritizes professional growth through employee dedication and loyalty. Committed to continuous learning and leveraging skills to enhance organizational value while maintaining a focus on quality. Skilled in team leadership, strategic planning, and operational management, with a proven ability to drive project success through effective communication and organizational prowess. Demonstrated success in cultivating productive work environments and exceeding established goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Manager - Operations
Jeena Criticare Logistics Pvt Ltd.
04.2024 - Current
- Lead, mentor and motivate a team of operations staff, including supervisors, coordinators and other support personnel.
- Develop and implement strategies to optimize operational processes, reduce costs and enhance productivity.
- Ensure each operational activities are being performed as per established procedures.
- Plan and optimize transportation routes to reduce fuel costs and delivery times.
- Monitor key performance indicators (KPIs) and performance metrics to ensure operational goals are met or exceeded.
- Encourage a culture of continuous improvement, seeking innovative ways to optimize processes, reduce costs and enhance customer satisfaction.
- Generate regular reports on operational performance and present findings to senior management, making recommendations for improvement.
- Develop and manage the operations department budget, controlling expenses while maintaining quality and efficiency.
- Identify potential operational risks and develop contingency plans to mitigate disruptions.
- Coordinate with suppliers, carriers and third party service providers to ensure timely and cost effective transportation and delivery of goods.
- Manage relationships with customers to negotiate favorable terms.
- Evaluate and select new suppliers to improve cost-effectiveness and quality.
- Oversee inventory control, including stock levels and material flow to ensure accurate and efficient product storage and distribution.
- Update petty cash transactions and take approval from senior management after every cash transaction on next day in writing via mail.
- Coordinate with vehicle vendors, Coloaders and arrange timely bill submission to Accounts team.
- Report any deviation, incident and customer complaints within the established timelines to all concerned stakeholders as per relevant SOPs.
- Conduct investigation to determine the root cause of the issues and provide adequate CAPA to avoid recurrence in the future.
- Oversee pickup and delivery staff, operations executives, vendor management and route planning. Control operational and cold room costs, manage cold chain packaging and maintain inventory of loggers. Prepare facilities and manage internal quality assurance as well as external customer quality audits.
- Manage domestic, export and import shipments, coordinating export and import with Pharma GDP, ADC, FDA, MHRA and EU paperwork regulations.
- Work closely with CHA and forwarders for priority customs clearance and flight bookings.
- Handle pharma temperature-controlled shipments, manage coldrooms & arrange appropriate packaging according to client requests.
- Collaborate directly with customers to resolve temperature deviation issues, escalations and ensure proper calibration and validation of data loggers.
- Streamlined logistics operations to enhance delivery efficiency and reduce turnaround time.
- Established standard operating procedures to ensure compliance with industry regulations and best practices.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Operations Manager
Stavan International LLP
10.2023 - 03.2024
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Led cross-functional teams to implement strategic initiatives, improving workflow and productivity rates.
- Developed and maintained KPIs to monitor team performance, driving accountability and continuous improvement.
- Mentored staff on best practices, fostering a culture of collaboration and professional growth within the team.
- Analyzed operational data to identify trends, providing insights for informed decision-making and resource allocation.
- Negotiated contracts with suppliers to optimize procurement costs without compromising quality or service levels.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
Senior Executive
CriticaLog India Pvt. Ltd.
09.2022 - 10.2023
- Increased the customer satisfaction rate by 50% by improving customer service.
- Implement a new lead generation strategy resulting in 30% sales growth.
- Established more than 30 new accounts & improved Import/Export sales revenue.
- Coordinated with sales teams to improve prospecting strategies.
- Guaranteed weekly business reports to track the success of changes.
- Led sales calls with team members to establish sales & customer retention goals.
- Manage operational activities of the department.
- Plan and develop systems and procedures to improve operational quality.
- Control and advancement of subcontractors.
- Optimizing the operational quality of Healthcare.
- Take care of existing equipment and available instruments are used most efficiently.
- Evaluation of existing quality defects.
- Searching and selection of new Agents/Vendors.
- Planning and execution of training for staff and Agents.
- Schedule and conducts team meetings on a regular basis.
- Analyzes and documents operational processes and problems of own department and Agents/vendors.
- Develop, analyze and prepare performance reports.
- Coach and provide career development advice to co-workers.
- Led cross-functional teams to streamline supply chain operations, enhancing efficiency and reducing delays.
- Developed strategic initiatives to optimize logistics processes, resulting in improved service delivery timelines.
- Procurement of New Inventory stock as per operational requirement & maintaining the optimum stock for smooth operations.
Operations Co-Ordinator & Network Co-Ordinator
Marken, a UPS company
07.2020 - 08.2022
- Build and grow excellent customer relationships through shared goals, exceptional performance, open and direct communications, problem-solving and collaboration.
- Collaborate with Marken branches, business development and Local Service Providers (Subcontractors, Airlines, etc.) to identify, introduce new & alternative sources of transportation to ensure quality and reliable transportation of goods and services at the optimal total cost.
- Work with the regional team to implement new workflows, technology and expand the network.
- Execute a continuous improvement program for supply chain functions. Identify & analyze low margin lanes and make them profitable.
- Create efficiencies and leverage transportation and transport costs, ensure high service levels across customers, and develop and manage 3PL partners/carriers as appropriate.
- Plan, build, maintain and improve transportation tools (facilities, processes, equipment, and systems) to continually improve service excellence.
- To identify the risks and issues in the current supply chain model and to undertake necessary actions to risks in the future.
- Assessing and comparing the infrastructure, services and costs of the current partners (LSP) against new potential LSP.
- Ensuring that all pickup and delivered are made on time assign routes and job to individual agents and operation within constrain of budget.
- Planning and scheduling appropriate mode of transportation based on daily needs. Schedule appropriate service line for the situation to maintain a cost effective balance between customer satisfaction and cost of shipment.
- Keeping a close eye on operations analyze system in order to ensure productivity, deadline and accuracy, supervise the work of logistics , planning and schedule, collaborate with other parties like shipper, agents customs office and airline if needed.
- Ensuring proper documentation of shipment to be passed on to customs and agents from time to time from shipper or consignee.
- Preparing all necessary data, and ensure that they are fed to company provided software in accordance with company's standard operations procedure.
- Maintaining Courteous, prompt and effective customer relation.
- Maintain and order inventory of various material required like Thermal Box, loggers and other supplies.
- Handling client queries both internal and external effectively to ensure client satisfaction, analyze failure and issues and implement corrective measure to enhance future service towards clients.
Operations Executive
World Courier, an AmerisourceBergen Company
12.2017 - 07.2021
- Handling Imports, Exports of time & temperature controlled shipments and live animals.
- Training for new employees, communicating with customs for fast clearance, interacting with clients/vendor to analyze and troubleshoot solutions.
- Contacting client's to initiate an export & import shipments. Helping them with the required documents, temp control packaging, pickup arrangements on time, etc.
- Keeping client's & system up to date with current status of exports/imports.
- Conducting & attending meetings with CHA/vendor to sort out any issue & for make the process easy & smooth.
- Preparing Daily/Weekly/Monthly reports of GTC, Cocoons, Dry Shipper & Maintaining required inventory by coordinating with APAC/Global inventory team as per OPS/Clients requirement.
Jr. Officer CRM
SEQUEL Global Critical Logistics
05.2016 - 12.2017
- Compiling PAN India In-transit shipment report.
- Monitoring the pending shipment, based on the customer Dependency.
- Tracking huge Volume of shipment on daily basis.
- Checking the connectivity of the shipments.
- Knowledge of PAN-India network.
- Knowledge of Pan India statuary form/permits.
- Handling few key clients like – Emerald, Khazana, Reliance.
- Take care of dockets updating, deletion, closing, In case of RTOed or Long Pending.
- Client interaction, In case of any delay or special request from the customer.
- Maintaining the remarks for delayed shipments.
- Coordinated logistics operations to ensure timely delivery of critical supplies.
- Assisted in managing inventory levels to optimize resource allocation and minimize delays.
Education
Graduation -
B. R. Ambedkar Bihar University
01.2022
Pre University College - PCMB
City PU College
Jayanagar, Bangalore01.2012
SSLC - undefined
Sarawati Vidya Mandir
Panapur Langa, Hajipur01.2010
Skills
- Collaborative team management
- Strategic decision-making
- Customer relationship management (CRM)
- Vendor management
- Prioritization and scheduling
- Project management
- Inventory management
- Negotiation & Sales
Certification
- Dangerous Goods Regulations Initial Training (Competency Based)- DGCA Certificate valid upto 20th SEP 2026
- Internal Auditor Certificate By Jeena Criticare's QA & Management.
LANGUAGES KNOWN
Kannada
Hindi
English
PERSONAL PROFILE
- Father's Name: Manoj Prasad Singh
- Date of Birth: 1995-03-15
- Sex: Male
- Nationality: Indian
- Marital Status: Married
Disclaimer
I hereby declare that all the above statements are true and complete to the best of my knowledge and belief. Date: Place: Bangalore (Shiv Ranjan)
Timeline
Manager - Operations
Jeena Criticare Logistics Pvt Ltd.
04.2024 - Current
Operations Manager
Stavan International LLP
10.2023 - 03.2024
Senior Executive
CriticaLog India Pvt. Ltd.
09.2022 - 10.2023
Operations Co-Ordinator & Network Co-Ordinator
Marken, a UPS company
07.2020 - 08.2022
Operations Executive
World Courier, an AmerisourceBergen Company
12.2017 - 07.2021
Jr. Officer CRM
SEQUEL Global Critical Logistics
05.2016 - 12.2017
Pre University College - PCMB
City PU College
SSLC - undefined
Sarawati Vidya Mandir
Graduation -
B. R. Ambedkar Bihar University
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