Shiv Sharma
Team Lead
Hyderabad
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross-departmentally with co-management and top-level leadership. Excellent trainer and mentor. With over 10 years of experience in US/EMEA AWS collections & operations, B2C Collections, OTC, Customer Service and Compliance. I'm a skilled professional with demonstrated abilities in analyzing, process mapping, and planning. Through identifying control lapses, I have successfully enhanced performance and minimized losses, showcasing my proficiency in the field.
- Domain Expertise - Client Implementation, Tax Books Setup, VAT, Audit Operations, Business Process innovation, Reporting, Reconciliations, OTC, Collection B2C, Billing & Cash Application, Project transition.
- Tools - MS Office, Oracle, Salesforce, SAP, Power BI, Excel.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Team Lead
Carrier Corporation
Hyderabad
05.2021 - Current
- Handling the portfolio for US global market – ALC, Rentals, Services US, ALF business – HVAC.
- Managing the team size of 25, along with the – bi-weekly reviews, promise tracking, disputes tracking, aged balances & documented feedback.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Collaborated with internal and external stakeholders to translate business needs into data-driven solutions for the firm's strategic priorities.
- Managing the Unapplied cash for the entire team.
- Working closely on delinquent & disputed accounts.
- Working on escalated accounts & supporting the team as and when needed.
- Developed and deployed data visualization tools to improve decisionmaking and experience for internal and external customers.
- Responsible for publishing reduction reports, monthly forecast reports, level load monthly assignments, Power BI file, month- end reports.
- Handling weekly AR calls with business & quality checks within the team.
Sr. Financial Analyst – Global Finance Operations
AWS PMT – AR Collections
Hyderabad
02.2019 - 05.2021
- Handling the portfolio for global marketing collections for AWS – PMT (Professional service, Marketing and training)
- Provided weekly/Monthly performance updates with the stakeholders on Internal & Client dashboard calls.
- Applied a customer-centric approach with a focus on identifying and understanding customer needs, and delivering results within time.
- Quantitatively analyzed reports & pulling Forecasting periodically.
- Developed strong communication and organizational skills through working on group projects.
- Ensured high-quality customer experience, elevating customer satisfaction, while adhering to the quality standards and work processes; thus managing cost-effective operations.
- Planning strategic actions on pending issues and collection strategies on past due invoices/accounts avoiding further rollovers.
- Provided professional services and support in a dynamic work environment.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Resolved problems, improved operations and provided exceptional service.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Analyst
ADP Pvt. Ltd.
Hyderabad
01.2013 - 02.2019
- Joined as a Process Associate in Resource Management (Client Implementation Jan’13 – June’14) – Involved in verifying set of documents (SOW, CAA, RAA, FED ID, BANK DETAILS, LEGAL AGREEMENT) and updating the client information on database and welcoming client onboard.
- Promoted as Senior Process Associate in Corporate Finance Accounting (Order Entry July’14 – Aug’16) - Implementation and Payroll Solutions Group and Worked with a project in Accounts and Finance operations- we work on the payments which are received from clients for the services they render from ADP. Clients drop their checks in to the lock boxes which are cleared by bank. On the next day we receive bank reports with all the posting information in it, we cross check the posting information from the bank reports and clear the payments in our books of accounts. Currently we receive 4 kinds of payments (Lock box check payment, Faxed Check payment, Wire payment & Local deposits).
- Promoted as Analyst in US Taxation (Tax Books Setup Nov’16 – Feb’19) – Which dealt with
- Clients’ Tax and Bank accounts setups- Involved in setting up client profile on our systems for both Payroll and Taxation based upon the client request for National, Major & SBS Business.
- Validated results and performed quality assurance to assess accuracy of data.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
- I was part of Quality check, training team and do a quality check on the codes which were processed by associate and give regular feedback to the respective associates.
Education
Bachelor of Arts - Financial Accounting
St. Joseph Degree & PG College
Hyderabad 03.2009 - 03.2012
Skills
Production monitoring
Employee Evaluation
Quality control
Workplace safety
Performance improvement
Resource Allocation
Key performance indicators
Daily workflow improvement
Hobbies
Hodophile, Dancing, Acting
References
References will be furnished upon enquiry
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Team Lead
Carrier Corporation
05.2021 - Current
Sr. Financial Analyst – Global Finance Operations
AWS PMT – AR Collections
02.2019 - 05.2021
Analyst
ADP Pvt. Ltd.
01.2013 - 02.2019
Bachelor of Arts - Financial Accounting
St. Joseph Degree & PG College
03.2009 - 03.2012