Shiv Sharma
General Manager Human Resource
Gurgaon
Summary
Human Resources professional with 15+ years of progressive and diverse experience across a range of industries managing human resource functions. Managed the entire employee life cycle and leading the HR Operation. Having expertise in the area of HR Operations, Policies & Processes, Orientation & Onboarding, Payroll, Recruitment & Retention, Performance Management, Benefits Administration, Organizational Development, Employee Relations, Rewards & Recognition, Resource Management, Exit management and HR Automations.
Overview
16
16
years of professional experience
16
16
years of post-secondary education
1
1
Language
Work History
General Manager Human Resource
V-Lead Staffing Pvt. Ltd
Noida
01.2023 - Current
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and maintained relationships with customers and suppliers through account development.
Senior Manager, Human Resources
Habitus HR Solutions
Noida
12.2019 - 01.2023
- Managed large-scale projects and introduced new systems, tools, and processes to achieve challenging objectives.
- Answered employee inquiries regarding health benefits and 401k options.
- Oversaw hiring, staffing, and labor law compliance.
- Updated HR database with new employee information, changes in benefits, and other details.
Manager
Manya Educations Pvt. Ltd
02.2016 - 11.2019
- Managing complete Employee life cycle for 4200 outsourced employees ( PAN India) and 78 Internal employees
- Managing Onboarding, Attendance, Payroll, Employee Relations, Performance Management, Manpower
- Planning, Statutory compliances and Day to Day queries
- Ensuring the quality, integrity and timeliness of payroll reports, management reviews, and other analytical reports
- Developed HR policies and Introducing new policies and ensuring its smooth implementation across all locations
- Maintaining employee attendance and productivity records and managing time off and payroll systems
- Assisting with computations, withholding, and deductions associated with net earnings
- Create & maintain all Reports as per the Client & Organization requirement to keep an eye on daily queries run-rate and share it with the team on a daily basis
- Attend Weekly Reviews with the Management and share the plan for next week and action plan to meet the same
- Research, implement and administer all company benefit plans
- Maintain all personnel policies and procedures and provide guidance and interpretation to staff
- Maintain knowledge of industry trends and make recommendations to Management Team and Board of
- Directors for improvement of organization’s policies, procedures and practices on personnel matters
- Employee Relations: point person for all staff regarding HR matters
- Consult with line management providing HR guidance when appropriate
- Manage staff training/development program
- Act as back-up to Staff Accountant for payroll processing
- Span of Control: 2 Manager, 2 Assistant Manager 3 Sr
- Executives, 2 Executive and 4 Interns
- Manage the entire employee life cycle and leading the HR Operation, Talent Acquisition and Talent
- Management
- Partner with the leadership team to drive business results and people development in a highly dynamic and rapidly growing business environment
- Apply HR expertise and understanding of Apps Discover business to deliver input and lead quality solutions in areas such as employee engagement and employee relations
- Meet regularly and proactively with department managers and provide HR guidance to them on topics such as: compensation, performance Management, retention management, development, etc
- Identify, create, implement and maintain policies and procedures that ensure the company remains fully compliant with changes to employment law and for ensuring that these practices are implemented consistently
- Directly responsible for Payroll Management of 12000 Off-roll and 5000 On-roll people (PAN India) for Delhivery
- A team player par excellence possessing good communication and interpersonal skills with the ability to work under pressures and deadlines.
Assistant Manager
Delhivery, SSN Logistics Pvt. Ltd
07.2015 - 12.2015
Assistant Manager
Serco BPO Pvt.Ltd
08.2014 - 06.2015
- Main SPOC for HRIS (Peopleworks) and PMS (ZingHR) implementation
- Managed welfare measures, team building, etc
- To enhance motivation levels and productivity
- Organized fun at work events like celebrations, cultural evenings, health & wellness programs, etc
- Effectively managed & migrated Leaves, Employee Information, Separation and other modules to HRIS
- Managing employee participation in management decisions
- Dealing with conflict and grievance resolution
- Developed HR policies and Introducing new policies and ensuring its smooth implementation across all locations
- Create an engaging environment; coordinate with department staff to arrange work place
- Onboarding Induction Inform employees about organizational and departmental goals and culture
- Managed Performance Appraisal processes across hierarchy levels and established framework for substantiating
- Performance Appraisal system linked to Reward Management
- Maintain knowledge of industry trends and make recommendations to Management Team and Board of
- Directors for improvement of organization’s policies, procedures and practices on personnel matters
- Employee Relations: point person for all staff regarding HR matters
- Consult with line management providing HR guidance when appropriate
- Manage staff training/development program
- Act as back-up to Staff Accountant for payroll processing
- Main SPOC for HRIS (EmployWise) implementation
- Handled MIS for 5000+ Onroll employees and 12000 Offroll employees related to entire employee life cycle
- Effectively managed Payroll, Attendance & migrated Leaves, Employee Information, Separation and other modules to ERP
- Streamline and standardize the transactional activities with the help of automation
- O Set up HR helpdesk (ticketing system) so that employees could raise requests that would then be completed as per TAT
- O Monitor efficiency of HR team members (number of closures as per TAT) Managed documentation of new joiners at PAN India Level ( average 50 new joiners / month) Coordinated audit (internal & external) data & documentation Vendor Management o Managed hiring vendors o Checking of manpower billing o Evaluation of vendor performance
- SPAN of control : 4 Executives & 4 Management Traineesoutsource employees
- HR Operations & Payroll Management Managing complete Employee life cycle for 3200 outsourced employees ( PAN India) Managed Payroll , Recruitment, Employee Engagement, Performance Management, Manpower Planning and
- Statutory compliances
- Ensuring the quality, integrity and timeliness of payroll reports, management reviews, and other analytical reports
- Maintaining employee attendance and productivity records and managing time off and payroll systems
- Assisting with computations, withholding, and deductions associated with net earnings
- Create & maintain all Reports as per the Client & Organization requirement to keep an eye on daily queries run rate and share it with the team on a daily basis
- Attend Weekly Reviews with the Management and share the plan for next week and action plan to meet the same
- Research, implement and administer all company benefit plans
- Maintain all personnel policies and procedures and provide guidance and interpretation to staff
- Maintain knowledge of industry trends and make recommendations to Management Team and Board of Directors for improvement of organization’s policies, procedures and practices on personnel matters
- Employee Relations: point person for all staff regarding HR matters
- Consult with line management providing HR guidance when appropriate
- Manage staff training/development program
- Act as back-up to Staff Accountant for payroll processing.
Assistant Manager HR
ADMA Solutions
01.2010 - 07.2014
Team Leader
Info Vision Solutions
07.2007 - 12.2009
- Span of Control :4 Executives, 3 Sr
- Executives, 2 Team Leaders
- Client Management Make Business Plan, Make strategies and implement, Daily Review Reports sharing, Flash MIS (Information Management System), Ensured proper response to client queries or complaint within established time service level & providing feedback to Management for the same
- Track client (ASM-Area Sales Manager) requests pertaining to operations and liaise with building property manager regarding tenant-landlord issues
- Coordination Inter Department - Payroll team & finance team to get salary disbursement on time for employees
- Coordinating with banks to ensure pay transactions are made according to schedule
- Coordinate with legal team to avoid the compliance issues, Coordinating with PF & ESIC Consultant for each and every related issue and provide solution in given TAT
- HR SPOC for ICICI HR Outsourcing wherein I managed 4800 employees Payroll (PAN India) and Third party payout of 15 security agencies
- Effectively Managed & owned data related to joining, resign, FNF formalities for all the employees on ADMA
- Solutions Payroll, Create & maintain all reports Attend Weekly Reviews with the Management and share the plan for next week and action plan to meet the same
- Ensured proper response to client queries or complaint within established time service level & providing feedback to Management for the same
- Raising invoices to clients and ensuring that the payments reach on time Publish MIS on a daily basis of earned revenue against the projected Revenue Target
- Span of Control: 3 Sr
- Executives, 1 supervisor & 2 Team Leaders
- Directly responsible for Payroll Management of 2500 people (PAN India) for ICICI Bank Collection Model
- Helped contribute to growth of ICICI Collection model revenue (Increased 1.8 Crore to 2.7 Crore in a period of 7 months.) by streamlining HR processes & attrition control
- Coordinating with PF & ESIC Consultant for queries & payouts
- Supported the Direct Marketing Business for GE Countrywide for their Personal Loans and credit card Loyalty
- Program, Responsible for Managing the SBI Cards Loyalty Program
- Maintaining MIS of stocks and items redeemed and send them to client, Dispatched Mater & Delivery Report
- Maintaining MIS of salaries and profit and loss, Co-ordination with client and internal support team.
Education
MBA - Human Resources Management
ISBM
New Delhi 01.2014 - 03.2015
Bachelor - Management Studies
ISBM
New Delhi 04.2004 - 03.2007
High School Diploma -
S.A.C Ludlow Castle (CBSE
New Delhi 04.1992 - 03.2004
Skills
HRIS/HRMS/ERP
Employee Grievance /Ticketing System
Survey Monkey/Google Survey
HR Operations Management
HR Outsourcing/Shared Services
HR Policies
Payroll/Compliance
Client Management
Onboarding/Induction
PMS
MIS/Reports/Data Analyst
Talent Management
HR Automations
Staff training/development
Timeline
General Manager Human Resource
V-Lead Staffing Pvt. Ltd
01.2023 - Current
Senior Manager, Human Resources
Habitus HR Solutions
12.2019 - 01.2023
Manager
Manya Educations Pvt. Ltd
02.2016 - 11.2019
Assistant Manager
Delhivery, SSN Logistics Pvt. Ltd
07.2015 - 12.2015
Assistant Manager
Serco BPO Pvt.Ltd
08.2014 - 06.2015
MBA - Human Resources Management
ISBM
01.2014 - 03.2015
Assistant Manager HR
ADMA Solutions
01.2010 - 07.2014
Team Leader
Info Vision Solutions
07.2007 - 12.2009
Bachelor - Management Studies
ISBM
04.2004 - 03.2007
High School Diploma -
S.A.C Ludlow Castle (CBSE
04.1992 - 03.2004