Shiv Singh Rathore
Bikaner
Summary
Seasoned Manager with a robust background in operations and team leadership, honed at Skylark Infra Engineering Pvt. Ltd. and Sahakar Global Ltd. Excelled in enhancing toll revenue, streamlining financial management, and fostering customer relationships. Proven expertise in operations management and staff motivation, achieving significant performance improvements.
Overview
9
9
years of professional experience
Work History
Manager /HR Manager
Skylark Infra Engineering Pvt. Ltd.
Odisha
09.2023 - Current
- Toll Operations: Managing and coordinating the Operations team as per the company policy and procedures
- Toll Operations - Manage and motivating Toll Cashier, Toll Auditor, Lane Assistant, Point Of Sales Executive, and Toll Collector
- Route Operations - Route Operation Supervisor, Control Room Operator, Route Patrol Officer
- At the Plaza reducing violations, exempts and increasing the toll revenue
- Your physical & mental presence at toll booth is important than toll office
- Strong communication & interpersonal skills with proven abilities in toll Audit, Toll system & Team management
- Randomly checking (audit) of Toll Collectors and Lane assistant to ensure that there is no leakage of cash
- REPORTS: Preparing MIS report for Operations
- Making daily TMS report
- Preparing all supportive documents for all Operation needed for the Smooth Operation like as (Traffic & Revenue, Reconciliation Sheet, Schedule-M, and Revenue Dashboard ,FASTag, Paytm, POS machine Reports)
- Reporting daily report to plaza manager
- Conducted performance reviews for team members.
- Established processes to ensure efficient workflow throughout the organization.
- Analyzed business performance data and forecasted business results for upper management.
- Trained employees on additional job positions to maintain coverage of roles.
- Monitored staff performance and addressed issues.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Asst. Plaza Manager
Skylark Infra Engineering Pvt. Ltd.
10.2022 - 09.2023
Asst. Plaza Manager
Skylark Infra Engineering Pvt. Ltd.
03.2022 - 09.2022
Asst. Plaza Manager
Skylark Infra Engineering Pvt. Ltd.
07.2021 - 02.2022
Accountant
Sahakar Global Ltd.
Delhi
05.2021 - 07.2021
Accountant
Sahakar Global Ltd.
10.2020 - 05.2021
Accountant
Sahakar Global Ltd.
06.2020 - 10.2020
Cashier
Sahakar Global Ltd.
05.2019 - 06.2020
Shift-Incharge
Mateshwari Minerals
Sikar
12.2017 - 03.2019
TC & Supervisor
MSB Group
Jodhpur
05.2016 - 12.2017
Education
M.A. - History
Maharaja Ganga Singh University
Bikaner, Raj.01.2019
B.A. -
Maharaja Ganga Singh University
Bikaner, Raj.01.2017
12 th -
Board of Secondary Education Rajasthan
01.2014
10 th -
Board of Secondary Education Rajasthan
01.2012
Skills
- Operations management
- Performance auditing
- Revenue forecasting
- Team motivation
- Toll system management
- Customer relationship management
- Financial reporting
- Data analysis
- Staff training
- Staff performance monitoring
- Documentation and reporting
- Vendor management
- Inventory management
- Staff management
- Performance evaluations
- Financial management
- Customer service
- Change management
- Customer relationship management (CRM)
- Team leadership
Disclaimer
08/19/24, Bikaner, Shiv Singh Rathore
Personal Information
- Date of Birth: 10-July-1997
- Nationality: Indian
- Marital Status: Married
Father'sname
Kalyan Singh Rathore
Languages
Hindi
First Language
English
Proficient (C2)
C2
Accomplishments
- Got promotion from Cashier to Accountant in Sahakar Global Limited and also got promotion from Assistant Toll Manager to Manager/HR in Skylark Infra Engineering Pvt. Ltd. Ltd.
Timeline
Manager /HR Manager
Skylark Infra Engineering Pvt. Ltd.
09.2023 - Current
Asst. Plaza Manager
Skylark Infra Engineering Pvt. Ltd.
10.2022 - 09.2023
Asst. Plaza Manager
Skylark Infra Engineering Pvt. Ltd.
03.2022 - 09.2022
Asst. Plaza Manager
Skylark Infra Engineering Pvt. Ltd.
07.2021 - 02.2022
Accountant
Sahakar Global Ltd.
05.2021 - 07.2021
Accountant
Sahakar Global Ltd.
10.2020 - 05.2021
Accountant
Sahakar Global Ltd.
06.2020 - 10.2020
Cashier
Sahakar Global Ltd.
05.2019 - 06.2020
Shift-Incharge
Mateshwari Minerals
12.2017 - 03.2019
TC & Supervisor
MSB Group
05.2016 - 12.2017
M.A. - History
Maharaja Ganga Singh University
B.A. -
Maharaja Ganga Singh University
12 th -
Board of Secondary Education Rajasthan
10 th -
Board of Secondary Education Rajasthan
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