Shiva Konduri
Executive Manager Human Resources
Hyderabad
Summary
Accomplished Executive Manager possessing 18 years of multifaceted experience and success re-energizing and restructuring organizations, developing strategic initiatives with focus on continuous improvement. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.
Overview
17
17
years of professional experience
1
1
Language
Work History
Executive Manager
Pepsico India Pvt ltd
Hyderabad
01.2022 - Current
- Key Result Areas:
- Managing a team of 7 managers responsible for Severance (globally) and Benefits administration (North America)
- Streamlining and implementing the operations maturity models for the processes by establishing operations framework (Process baselining, Dashboards, capacity utilization models, Score cards, etc.,) across the total rewards department
- Leading the process excellence team to identify, validate and support implementation of the SMART ideas across the department
- Defining quality framework and setting up audit mechanism for the processes
- Coordinating with multiple vendors, holding them accountable for their deliverables, reviewing compliance protocols to ensure proper administration
- Overseeing development of training curriculums and onboarding plans to ensure smooth transition for the new hires
- Creating career development models to provide guidance for the associates to help them achieve their aspirations
- Analyzing associate/employee satisfaction survey results and driving improvements to improve associate and employee engagement
- Guiding and empowering the managers helping them improve their stakeholder management, problem solving and leadership skills
Program Manager & Change Adoption Specialist
Amazon Development Center
Hyderabad
06.2018 - 12.2021
- Areas:
- Handling a team of 4 project coordinators across Hyderabad and Bangalore who are responsible for managing projects across Americas, EMEA, APAC & India
- Developing project management methodologies, defining and standardizing the practices to enable enhanced and uniform experience for customers and stakeholders
- Developing tracking mechanisms in conjunction with the intake managers to assess the project success and measure net impact
- Defining the roles and responsibilities of a project coordinator while handling different types of project ranging from new country expansions/set ups, managing changes, experiments, process improvements, etc.,
- Identifying and differentiating the roles of POCs from various partners teams such as operations, content, learning, WFM, etc.,
- Managing complex projects by liaising between HRS teams and ERC operations
- Understanding the impact to the ERC operations and developing project plans to seamlessly absor
- Building Change artifacts (Stakeholder Assessments, Change Impact Analysis, Communication and Learning Strategies) for the projects
- Developing the Marketing and Branding strategy based on the impacted stakeholder groups and the nature of the project
- Coordinating with the Operations, Project and Program teams, Communication and Learning specialists to drive the change adoption
- Designing the Survey strategies to capture the feedback from different Stakeholders, conducting lessons learned and designing mechanisms to convert the feedback into actionable user stories
- Conducting process trainings and focus groups with different teams when required to dive deep and understand specific stakeholder issues
- Track the process success metrics and share the reports with key stakeholders to determine the project success
- Setting up the Operational framework including Score cards, Capacity utilization, defining the metrics, baselining processes, etc.,
- Preparing metrics and narratives
- Representing the team in leadership meetings
- Analyzing metrics and working with operational leaders to improve the metrics
- Responsible for reporting team goals, following up with leaders for monthly updates and developing actions plans to position to achieve the annual targets.
Team Manager
Amazon Development Center
Hyderabad
07.2016 - 06.2018
- Key Result Areas:
- Managing a team of 20+ specialty agents who handle queries related to Payroll, Employee Lifecycle, Benefits, Stock and performance management
- Accountable for the employee lifecycle including hiring, performance management, development, talent retention and exits handling
- Conduct one-on-ones on a regular basis to coach, mentor and develop associates in their role by creating action plan to improve their skills, knowledge and ability to deliver results
- Manage performance and behavioral issues, hold team members accountable, removes roadblocks and closes gaps to facilitate individual and team success
- Provide and document timely coaching for performance and behavioral issues, according to locally established disciplinary processes
- Ensures HR policy compliance and consistency
- Create career development plans for all team members
- Engages in regular discussions about performance and career growth
- Review and track metrics data reports to dive deep, identify opportunities and anticipate issues related to performance or process gaps
- Perform regular audits of team’s work as defined by local management, ensure clarity of guidelines and implement corrective actions accordingly
- Work cross-functionally with various supporting teams such as Workflow, Quality and Training to ensure the teams are delivering exceptional customer experiences and meeting service level requirements
- Manage escalations, providing root cause analysis and recommendations for mitigation
- Develops remediation plan and drives to resolution with minimal guidance from Manager
- Projects & Key Achievements:
- Nominated for Global HRS project management training program and completed level 2 certification
- Identified Ownership as one of the key differentiating factors for providing stellar service and started Project Dominium focus on various aspects of associates educating and rewarding them to help them understand the importance of taking Ownership of their work
- Solely responsible for building a reporting structure for the NA ERC ticketing team
- Designed and built Associate Evaluation System for ERC teams in India (Ticketing, Voice & India ERC) also coordinated with Costa Rica and Prague team to educate them about the importance and key parameters in the AES
- Conducted Time and Motion Study for the ticketing process and thus was able to baseline the tasks and processes handled by the team
- Designed the Capacity Utilization model for the team which helps is understand the team occupancy and evaluate the resource requirements
- Implement 2 JDIs(Just do it ideas) which resulted in a savings for effort worth 1 FTE
- Coordinate with the team and got 4 additional JDIs implemented
- Worked on multiple analysis like Quality, Open ticket analysis, SLA vs correspondence analysis, etc., and lead brain storming sessions to come up solutions for the issue at hand
- Was mentored and trained by multiple project managers on Amazon Transition Methodology
Senior Consultant
ADP India PvLtd
Hyderabad
07.2014 - 10.2015
- Key Result Areas:
- Responsible for setting up UK based HR Data input process on SAP Platform
- Developing the process transition plan reviewing it with the Senior leadership team
- Designing the process flow, overseeing creation of SOP’s, Defining control points
- Setting up the SLA’s, conducting training with the clients to bridge the process knowledge gaps within the team
- Managing a team of 25+ that include processes (UK Payroll clients, Payroll Transitioning Team, Production Centre, and KPI process)
- Leads the daily activities of the Client Services process to ensure that all work is completed according to scheduled deadlines, and those priorities, goals, quality and production standards are achieved
- Oversees the coordination with UK counterparts to ensure the accuracy, timeliness and overall effectiveness of the Client services process
- Ensure the team deliver payrolls and change requests on or before deadlines and honor stringent time lines
- Support Client Business requirements on SAP Payroll across EMEA region
- Provide consulting services to clients in consultation with the BU and the Technical teams involved
- Ensure Service Level Agreement timeframes are met in compliance with SAS70 procedures
- Strict adherence of the payroll schedule and take appropriate action to stabilize deviation if any by way of process improvements and reengineering to improve service level
- Ensure that high-level customer requirements are communicated to Product/SAP team through the internal technical teams for enhancing the product offering
- Be responsible for hiring and training of team
- Manage the production center team and ensure that the timely inputs are available for the payroll team
- Ensure that the KPI team manages the reporting of all clients based on the templates and deliver error free reports to the clients
- Ensure that all activities are documented and updated periodically
Sr. Consultant
ADP India PvLtd
Hyderabad
04.2012 - 06.2014
- New Client Implementations (HR Shared Services)
- Key Result Areas:
- Solely responsible for overseeing new client implementation process for Shared Services teams (HR Data Entry, Garnishments, Manual Checks, Banking & Distribution)
- Requirements Gathering from process owners and Implementation team to understand the services offered to the client
- Developed a Project plan for Shared Services group based on the overall go-live plan for the client
- Mediating any exceptions to the SOPs, creating change requests and following them up through to a logical conclusion
- Extensive Payroll Test Management skills spanning Test Approach, Test Preparation, Test Execution, Defect Management, test Closure & Warranty/go live support
- Hands on experience in User Acceptance Testing (UAT), Parallels & Go- Live support
- Developed Implementation Methodology for HR and Payroll services that integrates and streamlines implementation work between end-to-end key stakeholders i.e
- Project team, Payroll, and HR work-streams and final output to client/vendor
- Well Versed in Handling New client implementation projects, preparing business blue print, Functional specifications, Configuration, Unit/Parallel Testing’s for Payroll and Managing Payroll Activities, Data Loading /Data issues and End users training
- Interaction with key users with regards to problem resolution and implementation of configuration changes and enhancements to meet business requirements
- Ensure a smooth transition from the Implementation team to the operations
- Ensuring the client go lives as per the Project Plan
- Taking care of the CR Testing, any other testing’s for all existing clients
Assistant Manager HR Shared Services Process
ADP India PvLtd
Hyderabad
10.2008 - 03.2012
- Key Result Areas:
- Managed multiple Teams with a total employee base of 60+ associates across 2 different locations and coordinated the work process
- Recruited the team members and imparted training to the teams on handling process and systems
- Managed a team of 60+ across 2 locations (Hyderabad & Pune) with 3 team leads reporting into me
- Carried periodic analysis to check the quality of work and work analysis
- Allocated responsibilities within team members
- Supervised the back office processing and coordinated with Senior Management
- Developed reports ensuring statutory compliance
- 6 significant Value-adds worth of $1M implemented during my stint in areas like Calls Reduction; integrating different departments; Improving First Call Resolution; Improved Production / Reduced Headcount / Remove Duplication etc
- Created Global back-up methodology for DR-BCP
- Implement Management Dashboard to cover analytics associated with direct reports, deliverables and prioritize requirements and continually enhance content as the business evolves
- Experience in the development of Business Process model, End User Training, and documentation in HR modules
- Good knowledge of HR Info Types, HR related Functions
- Fixing the Payroll activities as per the client expectation.
Team Lead
ADP India Pvt Ltd
Hyderabad
10.2007 - 09.2008
Quality Analyst
ADP India Pvt Ltd
Hyderabad
04.2006 - 09.2007
Sr. Customer Service Representative
ADP India Pvt Ltd
Hyderabad
04.2005 - 03.2006
Customer Service Representative
ADP India Pvt Ltd
Hyderabad
06.2004 - 03.2005
Education
Six Sigma Green Belt- Kenna Management Group -
Certified MS Projects Professional - undefined
Completed PMP Training - undefined
Bachelor of Commerce - undefined
Osmania University
Skills
Coaching and mentoring
undefinedAccomplishments
- 5 years full-time Project Management proficiency
- Specializing in Planning, Implementation, Transition, Lift-shift models etc
- Handled critical, complex and high net worth projects for new or existing HR & Payroll clients / services / products
- Successfully handled 25 new client implementations for the HR shared services teams at ADP
- Lead change efforts for more than 20 projects successfully
- Deftly transitioned and stabilized 2 processes in India within a span of 6 months
- 11 years of Functional expertise in Handling Transaction based processes related to Human Resource Shared Services and U.S.A
- U.K
- Payroll
- Experienced in managing departments operating at Multi-locations
- Proficiently Set up UK based HR Shared Services operations in India
- Leading and managing Assigned Clients/ Process Associates
- Significant exposure in management of various Back office processes (UK, and US)
- Excellent track records in managing a team of SME’s and operations
- Outstanding verbal and written communication skills coupled with an ability to deliver effective presentations in the presence of sizeable audiences
- Engineered various process improvements to achieve error free deliverables and smooth functioning of the team
- Other activities include staffing and client distribution management, training needs of the team and assisting the management in various managerial activities
- Managing the SAS70 and internal audit compliance of the team ensuring the certification needs are met by the team
- Knowledge of international work cultures by virtue of regular interaction with overseas clients and customers
- Tools & Technology
- Sales Force (Panorama)
- SAP Payroll Application
- SAP CRM Ticketing Tool
- Manger Self-service and Employee Self Service
- HR Enterprise V5
- EV4 Part of HR application
- Seibel CRM
- Cognos Reporting
- ADP Payforce
Timeline
Executive Manager
Pepsico India Pvt ltd
01.2022 - Current
Program Manager & Change Adoption Specialist
Amazon Development Center
06.2018 - 12.2021
Team Manager
Amazon Development Center
07.2016 - 06.2018
Senior Consultant
ADP India PvLtd
07.2014 - 10.2015
Sr. Consultant
ADP India PvLtd
04.2012 - 06.2014
Assistant Manager HR Shared Services Process
ADP India PvLtd
10.2008 - 03.2012
Team Lead
ADP India Pvt Ltd
10.2007 - 09.2008
Quality Analyst
ADP India Pvt Ltd
04.2006 - 09.2007
Sr. Customer Service Representative
ADP India Pvt Ltd
04.2005 - 03.2006
Customer Service Representative
ADP India Pvt Ltd
06.2004 - 03.2005
Six Sigma Green Belt- Kenna Management Group -
Certified MS Projects Professional - undefined
Completed PMP Training - undefined
Bachelor of Commerce - undefined
Osmania University
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