Summary
Overview
Work History
Education
Skills
Certification
Co-curricular Activities
Additional Information
Languages
Timeline
Generic
Shiva Kumar B

Shiva Kumar B

Bengaluru,India

Summary

A result oriented professional with over 14 years of experience in Program and Project Management with Hewlett Packard and DXC Technology. Resourceful at maintaining relationship with clients to achieve quality results by successfully managing all Programs/Projects undertaken. A thorough professional with a proactive attitude and proven track record in handling challenging projects across domains .

Overview

15
15
years of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Program / Project Manager

Deutsche Bank UK
Bengaluru, Karnataka
07.2017 - 06.2023
  • Program: IAAS (VHS Migration)
  • IaaS is a $100 million program undertaken to upgrade client VHS estate from ESXi 6.5 to ESX 7.0 through In-Place upgrade and Hardware refresh projects
  • This includes three different streams:
  • Cluster Migration to vCenter 7.0
  • Cluster upgrade to ESXi 7.0
  • Migrate VMs to newly built Synergy Hardware
  • Engage and guide all project managers on their respective project deliverables
  • Monitor and direct project planning/scheduling based on assumptions and dependencies
  • Manage Risks and Issues with Internal and external stakeholders
  • Review and refine project process regularly to enhance delivery quality
  • Manage resource cost through monthly T&M billing to client
  • Timely review of individual project status and map to respective KPIs
  • Represent DXC on various client forums to discuss on program benefit realization
  • Managed large, complex Transition and Transformation
  • Program for Client, TCV of more than $1 Million
  • Led a team of Project Managers, Implementation Managers and Delivery Leads
  • Govern overall program processes and procedures to accomplish objectives and delivery goals
  • Manage Communications between Customer and external Stakeholders/ Vendors/ Suppliers/ Third party
  • Regular review for accountability and successful management of projects within the program
  • Conduct portfolio reviews with the relevant stakeholders and ensure smooth delivery of projects
  • Drive End to End delivery of the program in terms on Scope, Cost and Time
  • Develop and control deadlines, budgets, and activities
  • Assess program performance to maximize ROI
  • Manage Integrated Transition and Transformation Plans and Program Dashboards
  • Manage High level Dependencies, Risks and issues
  • Manage Customer interactions, align Program delivery with Customer expectations
  • Guide individuals toward goal achievement using negotiation, teamwork/collaboration, and motivation and staff development skills
  • Manage Labor and Demand Supply for the whole program
  • Initiate extra activities and other management interventions to close identified gaps or issues
  • Advise Stakeholders and plan execution of projects within the program
  • Review Projects for inconsistencies, dependencies and provide direction to the project managers
  • Resolve/monitor customer escalations as appropriate.

Project Manager

COMSA
Bengaluru, Karnataka
01.2013 - 06.2017
  • Accomplish a team of PMs, PMO and project services resources across India, UK&I, rest of EU
  • Act as the Account's focal point for all Project delivery on the account (Projects - Transition, Transformation, NSSRs, etc.)
  • Responsible for day-to-day delivery of the Project Portfolio on the account (time, cost, quality)
  • Ensure Project portfolio meets or exceeds Plan of Record (PoR) financial targets
  • Strategic & benefits management of program components to achieve the organizational objectives
  • Manage all aspects of the project e.g
  • Delivery, PMO, resource forecasts, project administration that includes financial and Status/Progress reporting as well as manage and coach people working on the project
  • Responsible for driving down project delivery cost and providing cost efficiencies in line with the contract scope and requirements for the account
  • Experienced in Cloud implementation, Expansion, and migration from Traditional environments
  • Coordinate across all project resources to implement service improvement, productivity improvement initiatives for the account
  • Manage resourcing (people and services) to deliver the project portfolio
  • Projects include implementing cloud, scaling up cloud infrastructure, cloud migration etc
  • Work collaboratively with Information Technology, Supply Chain management and corresponding operations manager, to understand end-user's requirements, to provide the best possible services to the business and to fulfil their business needs
  • Ensure accurate demand forecasting using gold source tools
  • Govern the portfolio and operate the defined escalation process
  • Ensure comprehensive and active risk and issue management for all projects in portfolio
  • Acts as the escalation point for project implementation related outages and red project issues
  • Manage Vendor delivery and mitigate potential risks
  • Ensure proper project close and formal hand-off to the RUN organization
  • Perform internal and external Stakeholder Management
  • Identify opportunities of growth in the account and lead delivery growth
  • Support the achievement of the Account sell and bill target
  • Ensure Service Level Agreements for the process are met as agreed upon with the client by overseeing service operations
  • Plan, manage and coordinate the implementation of the contractual requirements for the client engagement along with Chief engineer, ABO lead, PMs, and technical leads
  • Participate as a consultant during technical reviews of Customer Contract Change requests (and coordinates related project delivery activities related to changes to an amendment)
  • KPMG (Windows Administrator)

Wintel Administrator / Change Management

KPMG UK
Bengaluru, Karnataka
01.2008 - 05.2013
  • Provide 24x7 support for Windows servers in Shared Delivery Environment based on SLA Agreement and ITIL skills
  • Efficient in Installation, Troubleshooting and Maintenance of Windows Servers including VM's
  • Planning, creation, and implementation of Standard/Urgent/Retro Changes as per the business requirement using ITIL skills and ticketing tool
  • Handling and Resolving Critical, High, and Smart tickets
  • Part of Incident, Capacity and Change management
  • Execution of CHANGES:
  • HP Smart Start upgrade 8.70
  • SAS RAID Firmware and Driver upgrade
  • Creating DHCP Scopes as per the customer requirement
  • Create a New Drive and move the Page File to Increase Free space on C:\ drive
  • Part of Project Team, involved in project planning, monitoring, and controlling and implementation activities, Project planning activities involved DHCP Migration, VM Tools upgrade, SEP upgrade activity, Server Build, Certification, PSP upgrade, Monthly patching Automation, CPU, Memory, and Disk Utilization, Monitored and controlled all the above activities and successfully implemented in MPCP
  • Ensure 100% contribution in Incident, Problem and Change Management
  • Proactive Capacity Management - Working closely with Capacity manager to resolve all the capacity related issues
  • React and Proactive to problem queues in a timely manner, managing through to resolution across Shifts and within SLA
  • Maintain detailed technical documentation (e.g
  • Standards, process, Run Books, Work instructions)
  • Service Improvement Plan (SIP) preparation and presentation
  • Server build (Physical and virtual) and updating the information in the database, Server Certification, Final Health Check of servers before moving to Production
  • Worked with Team Lead to ensure for SLA adherence, Team build and coordinating with various Teams in case of critical issues, part of Auditing ensuring of all documents in place and fully updated
  • Responsible for problem analysis, request, and implementation of change
  • Troubleshooting tickets which need the root cause analysis and change implementation
  • Resolving TOP priority tickets like server down, DHCP scope issues, Kerberos, array failures etc
  • Terminal server and printer driver compatibility troubleshooting
  • Windows server patching, VM tools update and log collection
  • Windows server 2003 and 2008 OS level troubleshooting, resolving VM not responding issues, including memory dump analysis etc
  • Identifying, coordinating, and working closely with Onsite engineers to resolve HP and Dell servers' hardware issue


Education

Bachelor of Engineering - Information Science

VTU
Bengaluru, Karnataka
06.2002 - 06.2006

Skills


    Infrastructure Knowledge, Servers, Capacity management, storage, virtualization, cloud computing and data centers

    Project Management: Project management methodologies and tools such as MS project

    Financial Management: Manage budgets, forecast expenses, track costs, and evaluate financial viability

    Risk Management: Risk mitigation strategies, monitoring risks, and implementing contingency plans to minimize disruptions

    Stakeholder Management: Excellent communication, negotiation, and relationship- building skills

    Leadership and Team Management: Setting clear goals, providing direction, resolving conflicts, and fostering a collaborative work environment

    Continuous Learning and Adaptability: Willingness to stay updated with emerging technologies, industry trends, and best practices is crucial to ensure the portfolio remains efficient and up to date

Certification

ITIL V4 , AZURE , GCP - Associate Cloud Engineer


Co-curricular Activities

Represented Karnataka state cricket team for 2 years. Represented Zonal level cricket for 10 years.

Additional Information

I hereby declare that the information provided in this resume is true, accurate, and complete to the best of my knowledge. I understand that any false statements or omissions may result in disqualification from consideration for employment or termination if employed Throughout my career, I have demonstrated proficiency in infrastructure systems and technologies, project management, financial analysis, risk management and team leadership.

I am adept at developing strategic plans, optimizing resources, and ensuring the efficient and secure operation of infrastructure assets.

Furthermore, I am committed to continuous learning and staying updated with industry advancements. I possess excellent communication, problem-solving, and decision-making skills, which enable me to collaborate effectively with cross-functional teams and drive organizational success.

Languages

English
Fluent
Telugu
Advanced
kannada
Advanced
Tamil
Advanced

Timeline

Program / Project Manager

Deutsche Bank UK
07.2017 - 06.2023

Project Manager

COMSA
01.2013 - 06.2017

Wintel Administrator / Change Management

KPMG UK
01.2008 - 05.2013

Bachelor of Engineering - Information Science

VTU
06.2002 - 06.2006

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Shiva Kumar B