Shiva Kumar B
Bangalore
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
17
17
years of professional experience
Work History
Sales Manager
Biman Sarkar Financial Services
12.2024 - Current
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Sales Manager
Firstpincode
02.2024 - 11.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
Sales Manager
Alt Real Tech Private Limited
06.2022 - 01.2024
- Lead Management
- Product Awareness
- Ensure timely follow-up to convert leads into potential customers
- Address customer inquiries and concerns promptly
- Monitor customer feedback for continuous improvement
- Customer Relationship Management
- Post sales service
- Negotiation and closing deals
Branch Manager
Care Health Insurance Company LTD
01.2022 - 07.2022
- Handling queries of claims with customers
- Communicating with in-active agents to resolve the queries
- Visiting to agent's place on regular basis and guiding towards productivity
- Branch Profitability
- Renewal follow up on daily basis
- Recruiting agents and training them to sell the retail product of Health Insurance
- Handling the team
Branch Manager
Shriram General Insurance Company LTD
03.2019 - 01.2022
- Handling queries of claims with customers
- Communicating with in-active agents to resolve the queries
- Visiting to agent's place on regular basis and guiding towards productivity
- Non-Motor product and training for agents
- Branch Profitability
- Renewal follow up on daily basis
- Recruiting agents and training them to sell the retail product of General Insurance
- Handling the team
- Branch Maintenance
Territory Sales Manager
Royal Sundaram General Insurance
10.2017 - 12.2018
- Recruiting agents and training them to sell the retail product of General Insurance
- Handling 30 GI agents and Team of 10 members pushing them to achieve their target
- Achievements: Recruited new 15 agents in last quarter and 7 agents achieved their target and qualified for international tour
Senior Marketing
Unishire Group of Company
05.2015 - 09.2017
- Organized roadshows, tradeshows and marketing events
- Discovered and developed opportunities for marketing that involved advertising on the Internet, regional/national as well as specialist publications
- Managed the production of marketing materials
- Attended and organized company-related exhibitions, sales, promotional events, and others
- Research & Analysis: Organized marketing research to implement brand awareness
- Conducted customer surveys to analyze the demands of the market
- Analyzed product and market pricings on a regular basis
- Tracked the activities of the company's competitors - Motivated to gain sustained knowledge of competitor activity
Senior Project Advisor - Marketing
Vajram Estates Pvt Ltd
11.2014 - 05.2015
- Attracts potential customers by answering product and service questions; suggesting information about other projects
- Opens customer accounts by recording account information
- Maintains customer records by updating account information
- Selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Recommends potential projects to management by collecting customer information and analyzing customer needs
- Prepares product or service reports by collecting and analyzing customer information
- Contributes to team effort by accomplishing related results as needed
Project Advisor
Puravankara Projects Ltd
05.2012 - 11.2014
- Achievements at work: Always achieved the sales target for every month
- Performer of the group
- Achieved first place for quality scoring
Televerification Executive
Strategic Outsourcing Services Pvt Ltd
01.2011 - 01.2012
- Worked for B2B and D&B Process
- Worked on client projects i.e
- Lenovo software survey, employment verification, lead generation, Appending data, fleet size
CSR
Shobitha Telecom
03.2010 - 01.2011
- Worked on behalf of solar megamart
- Fixing appointment to the customer
- Providing the complete information and process the application
CSR
Origin Call Centre
01.2008 - 11.2009
- Worked for Wyndham Vacations Resorts Asia Pacific
- Providing the details on Holiday destination and rewards
- Invite the clients to attain presentation
Education
B.A - Journalism and Mass Communication
Bachelor of Arts - Journalism And Mass Communication
Periyar University
Chennai, India05-2011
Skills
- Organizational Skills
- Business Development
- Identifying Market Segments
- Team Player
- Campaigner
- Creativity
- Commitment
- Learning Agility
- Goal Driven
Disclaimer
I hereby acknowledge you that the above mentioned details are true to the best of my knowledge.
Personal Information
Date of Birth: 12/08/83
Timeline
Sales Manager
Biman Sarkar Financial Services
12.2024 - Current
Sales Manager
Firstpincode
02.2024 - 11.2024
Sales Manager
Alt Real Tech Private Limited
06.2022 - 01.2024
Branch Manager
Care Health Insurance Company LTD
01.2022 - 07.2022
Branch Manager
Shriram General Insurance Company LTD
03.2019 - 01.2022
Territory Sales Manager
Royal Sundaram General Insurance
10.2017 - 12.2018
Senior Marketing
Unishire Group of Company
05.2015 - 09.2017
Senior Project Advisor - Marketing
Vajram Estates Pvt Ltd
11.2014 - 05.2015
Project Advisor
Puravankara Projects Ltd
05.2012 - 11.2014
Televerification Executive
Strategic Outsourcing Services Pvt Ltd
01.2011 - 01.2012
CSR
Shobitha Telecom
03.2010 - 01.2011
CSR
Origin Call Centre
01.2008 - 11.2009
B.A - Journalism and Mass Communication
Bachelor of Arts - Journalism And Mass Communication
Periyar University
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