Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Shiva Lal

Shiva Lal

Growth & Partnership Manager
Bengaluru

Summary

An effective communicator with exceptional relationship management skills with the ability to relate to any level of business. Held managerial positions with a proven ability to analyze, plan, manage & execute.

Overview

7
7
years of professional experience
4
4
years of post-secondary education

Work History

Global Brand & Industry

Weaveroo
Bengaluru
04.2022 - Current
  • Successful Onboarding of International Brands and delivering high business impact client project goals -Manage end-to-end client relationships including growth initiative, strategy, branding(advertisement), payments, result tracking, and troubleshooting
  • Prepare, develop and maintain clear, well organized project specific information and work plans including critical tasks, milestones, timelines, inter- dependencies and contingencies.
  • Monitored and evaluated marketing and advertising campaigns to support brand consistency and engagement.
  • Developed and executed branding campaigns to educate target audiences on product features, benefits and values.
  • Consulted with product development teams to enhance products based on customer interest data.
  • Captured new customers by optimizing business strategies and launching products to diversify offerings.

Program Manager

Dukaan
Bengaluru
05.2021 - 04.2022
  • Managed the Complete Social-Commerce and Hyperlocal Business and
  • Expansion for various brands under Dukaan
  • Was part of the core team which strategized and planned various ways of expansion in the domain
  • Discussed various Marketing strategies and campaigns with the Marketing team to drive organic growth - Headed an Account team for Business expansion in the later stages and for
  • Repeated customer business as well Page 1 of 2
  • Flynote 2 years 1 month

Team Lead

FLYNOTE
Bengaluru
11.2019 - 05.2021
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.

Senior Inside Sales Manager

Simplilearn
Bengaluru
01.2018 - 11.2019
  • Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
  • Prepared pricing strategies for current customers to enhance sales and increase profitability.
  • Managed 5 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
  • Secured new accounts by strategically pursuing leads, generating over $20000 in revenue monthly.
  • Trained employees on new technology and sales methods to build highly-knowledgeable and successful team.
  • Coordinated activities and projects to plan sales department operations and meet timelines.

Operations Associate

Toyota Kirloskar Motor
Bengaluru
07.2016 - 12.2017

Education

Bachelor's degree - Electronics and Communication Engineering

Loyola College
01.2012 - 04.2016

Skills

Marketing Strategyundefined

Timeline

Global Brand & Industry

Weaveroo
04.2022 - Current

Program Manager

Dukaan
05.2021 - 04.2022

Team Lead

FLYNOTE
11.2019 - 05.2021

Senior Inside Sales Manager

Simplilearn
01.2018 - 11.2019

Operations Associate

Toyota Kirloskar Motor
07.2016 - 12.2017

Bachelor's degree - Electronics and Communication Engineering

Loyola College
01.2012 - 04.2016
Shiva LalGrowth & Partnership Manager