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SHIVA NADENDLA
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Summary
Dynamic operations leader with a proven track record at Hospitality industry, excelling in strategic leadership and financial stewardship. Spearheaded initiatives that drove revenue growth and enhanced brand identity, while fostering a high-performance culture. Expert in stakeholder management and market intelligence, consistently achieving operational excellence across diverse hospitality sectors.
Overview
25
25
years of professional experience
Work History
Director of Operations
QUBE Hospitality & QUBE Hotels and Resort’s
04.2025 - Current
- Strategic Leadership: Develop and execute long-term corporate strategies to maximize shareholder value, expand market share, and ensure brand sustainability.
- Operational Excellence: Oversee all aspects of hotel’s operations, including Rooms, F&B, Sales & Marketing, and Engineering, ensuring consistent delivery of "best-in-class" service.
- Financial Stewardship: Take full P&L responsibility. Drive revenue growth through sophisticated GOP and RevPAR strategies while maintaining rigorous cost controls and EBITDA margins.
- Asset Management & Growth: Lead property renovations, new acquisitions, and pre-opening phases. Partner with owners and investors to identify lucrative expansion opportunities.
- Brand Evolution: Define and protect the brand identity across diverse markets, ensuring that each property resonates with its local culture while maintaining global standards.
- Culture & Talent: Foster a high-performance culture by attracting, mentoring, and retaining top-tier executive talent and property-level management.
- Market Intelligence: Deep understanding of global travel trends, digital distribution channels, and emerging hospitality technologies.
- Stakeholder Management: Exceptional ability to communicate with Board Members, REITs, private equity partners, and local government bodies.
Group Sr. Vice president Operations and Business Development
Medicover Hospitals
Hyderabad
08.2021 - 04.2025
- Handling 21 + 5 Hospitals with 12000+ beds 31 different facilities across group.
- Handling 8000+ staff and 1400+ doctors.
- Managed group operations including F&B, housekeeping, audit, billing, OPD, IPD, patient care, security, engineering, quality, biomedical, and vendor management.
- Collaborated with Group Business Head and regional marketing team to drive business development initiatives across the group, enhancing market positioning.
- Achieved 14000 admissions per month in the span of three months.
- Handling 1350 business across group with stable EBITA of 12%-13%.
- Ensured effective operations support by visiting group hospitals and collaborating with cluster and Centre heads.
- Conducting internal and external audits to ensure operations processes are in place.
- Implemented SOPs and developed employee skills, fostering mutual growth and improving operational consistency.
- Coordinating with government and general bodies for licensing and approvals.
- Conducted feasibility studies on new projects, assessing product fitment with brand standards to inform strategic decisions.
- Implementation of new standards in OPD and IPD to ensure everyone gets the same experience across group.
- Implementing COVID19 guidelines across group with safety audits.
Vice president Operations and Business Growth
Concorde Group (Hospitality)
Bangalore
09.2017 - 08.2021
- Managed 12 hotels with over 1341 rooms, 4 lakh sqft of convention space, and 38 F&B outlets.
- Coordinated with brand operators to drive business development and optimize operations.
- Finalized annual budgets and managed vendor relationships across group.
- Conducting monthly meetings with unit general managers on Hotel Operations and owning board support.
- Representing as board member in collaboration of brands management contracts.
- Team Leader of 6300+ team members in Hospitality Operations.
- Overlooking on-site operations of industrial kitchen for facilitating 12000+ meals every day to SLK Software solutions, L&T airport terminal two project as a third-party vendor and manyata Tech Park, with Yearly revenue turnover of INR 45 Crores.
- Managed weddings and event management operations, capitalizing on business opportunities for social events and state banqueting, achieving yearly turnover of 250 to 270 Crores.
- Handling hospitality segment revenue worth of INR 820 Crores every year.
- Consistency growth of 3% - 4% GOP in all segments, stabilization of 33% - 35% GOP every year.
- Managed operations in Bangalore
General Manager
Fortune Park Hotels
04.2012 - 08.2017
- Handling 5 Star hotel with inventory of 136 rooms and 4 F&B outlets and 5 banquet venues with heading the team of 220+ with yearly turnovers of INR 80 - 84 Cr.
- Targeting positive 5% to 6% growth in GOP over year on year, reducing overheads for bottom line targets.
- Responsible for the preparation, presentation and subsequent achievement of the hotel's annual operating budget, marketing & Sales Plan and Capital Budget.
- Managing the complete operation of property, including all the facilities (HR, Training, Sales and Marketing, Finance, Safety and Security, Housekeeping, F&B and the Engineering - etc).
- Prepare monthly financial reporting for the owners and stakeholders, draw up plans and budgets progress month on month basis.
- Review the profit and loss statement of the department and draw up action plans to reduce overheads.
- Member of ITC Hotels Group
Director Food & Beverages
Hotel Marriott International
05.2005 - 04.2012
- Team Leader of 186 for 8 F&B outlets and 14 banquets and convention venues with yearly revenues of INR 48 Cr.
- Managed major weddings and conventions to maintain high service standards.
- Introduced new processes that streamlined service design and improved guest interactions.
- Closely monitoring the food cost and preparation of menu engineering with comp-sets analysis.
- Used training as the biggest tool for guest satisfaction.
- Looking after the costing, forecasting & budgeting for outlets.
- Leader of process improvement team and handling department meetings with supporting managers.
- Ensured high-quality services that delighted customers and optimized resource utilization.
- Created innovative dining experiences that enhanced overall guest satisfaction.
- Oversaw five key operations to ensure smooth service.
- Luxury Hotel, Goa, India
Management Trainee, Banquets and Conventions Manager
Taj Hotels and Resorts
09.2001 - 05.2005
- Ensured high-quality services, achieving customer delight and optimizing resource utilization.
- Creating new service standards in dining experience for all the guests.
- Interacted closely with in-house and potential guests to understand requirements, customizing products and services for maximum satisfaction.
- Led team to enhance organizational processes, improving overall service delivery.
- Introduced new processes to enhance the service design.
Education
Bachelor's Degree - Hotels and Hospitality Management
Srinivasa College of Hotel Management
Mangalore, Karnataka01-2001
Higher Secondary Education -
JKC Collage
Guntur, Andhra Pradesh01-1998
Post Graduate Certificate - Senior Leadership
XLRI
DelhiGeneral Managers program - Hospitality and Administration
E-Cornell University
USA Skills
- Operational excellence
- Process optimization
- Financial stewardship
- Strategic leadership
- Stakeholder management
- Market intelligence
- Business development
Languages
- English
- Hindi
- Telugu
- Kannada
- Tamil
Personal Information
- Son
- Daughter
- Date of Birth: 05/02/82
- Nationality: Indian
- Marital Status: Married
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Telugu
Native
Native
Tamil
Upper Intermediate (B2)
B2
Timeline
Director of Operations
QUBE Hospitality & QUBE Hotels and Resort’s
04.2025 - Current
Group Sr. Vice president Operations and Business Development
Medicover Hospitals
08.2021 - 04.2025
Vice president Operations and Business Growth
Concorde Group (Hospitality)
09.2017 - 08.2021
General Manager
Fortune Park Hotels
04.2012 - 08.2017
Director Food & Beverages
Hotel Marriott International
05.2005 - 04.2012
Management Trainee, Banquets and Conventions Manager
Taj Hotels and Resorts
09.2001 - 05.2005
Bachelor's Degree - Hotels and Hospitality Management
Srinivasa College of Hotel Management
Higher Secondary Education -
JKC Collage
Post Graduate Certificate - Senior Leadership
XLRI
General Managers program - Hospitality and Administration
E-Cornell University