Shiva Patil

• Efficient and effective sales representative with over 24 years of experience in machine tool sales and managing business, professional, and corporate client accounts.
• Exceeded sales goals by more than 5% each quarter. Seeking to leverage solid negotiation skills and extensive product knowledge to be senior sales rep for Trumpf India.
• Recruited and hired top performers to add talent and value to department.
• Identified trends in customer marketplaces to develop valuable solutions.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed and maintained relationships with customers and suppliers through account development.
• Develop and execute a comprehensive Go To Market plan for India, with a mixture of sell-to and sell-through strategies.
• Take ownership of the India sales targets; Beat and Raise.
• Manage key customer relationships and participate in closing strategic opportunities.
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• Understand customer's business to be able to explore automation opportunities.
• Understand product and competitive products to be able demonstrate our value proposition effectively to clients.
• Develop and execute account strategy and road maps for a long term relationship.
• Provide detailed and accurate sales forecasting.
• Develop and maintain relationships with decision makers in the market.
• Interface with technical sales support team and customer success team to ensure customer satisfaction.
• Inspire, lead and motivate the sales team to build and grow their territories.

• Pan India based Worked with Trumpf , LVD , Mazak , Amada and china Laser and punching machines.
• Led projects and analyzed data to identify opportunities for improvement.
• Marketing activities identification for promotion of new product
• Pre-order regular follow ups
• Post-orders regular follows-ups.
• Actively listened to customers' requests, confirming full understanding before addressing concerns.
• Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
• Sheet metal Used machine sales and service.

Established India operation for m&h Germany , machine tool products.

Built key relationships with India machine tool builders resulting in 12% sales volume increase

• Looking after Hexagon metrology machine tool product line sales and service activities for India market
• Established criteria for each milestone within product roadmap as means to measure developmental progress.
• Managing entire product line life cycle from strategic planning to tactical activities
• Specifying market requirements for current and future products by conducting market research supported by on-going visits to customers and non-customers
• Driving a solution set across development teams (primarily Development/Engineering, and Marketing Communications) through market requirements, product contract, and positioning
• Developing and implementing a company-wide go-to-market plan, working with all departments to execute
• Analysing potential partner relationships for the product
• Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
• Maintained positive vendor relations to build strong partnerships.
• Prioritized roadmap in order to achieve product goals and metrics.
• Liaised with clients to better understand business needs and current market landscape
• Directed planning and budgeting efforts
• Coordinated project planning and execution with team members and team leads

• Japan based MNC company, manufacturing of CNC Sheet Metal cutting machineries Viz Laser , Press breaks and Bending machines for different applications / processes
• Complete service activity planning, processing and executing for entire product range of Amada south India
• Responsible of all activities of south Indian service team (Bangalore, Chennai, Coimbatore and Hyderabad)
• Plan and implement preventive and corrective maintenance schedule to all customer
• Performs electrical and mechanical troubleshooting to CNC machines with Fanuc & special control
• This include replacement and repair of major electrical and mechanical parts like servo & spindle amplifier, NC Unit, I/O Unit, absolute pulse coder and alignment of turret assembly and replacement of axis ball screw
• Performs electrical and mechanical troubleshooting ARS, automatic unloading and others
• Responsible in Installation and Configuration of New Variable Frequency Drives (Inverters), backed-up Parameters to all CNC machines
• Repair damage Power supply, Stepper motor controller, servo motor amplifier
• Troubleshoot Programmable Logic Controller, (Mitsubishi, Omron, Siemens S7)
• Responsible in ordering and controlling of critical spare parts for all range machines
• Conduct machine evaluation and installation to newly installed machine our team
• Performs equipment control modification using electro-pneumatics and PLC applications
• Conduct technical training to maintenance staff and members
• Planning yearly product Seminar for customers
• Established maintenance procedures, work instruction, guidelines and makes amendments if necessary
• Supervise works of maintenance staff and members and see to it that assigned task was accomplish properly and precisely
• Remote and onsite implementations and support of customer requirements Document all customer interaction using company’s support documentation templates and systems Adhere to quality assurance and quality control processes for all customers Follow training and certification guides outlined by team lead ( sales), ,And Service in Bangalore
• Saved $500 by implementing cost-saving initiatives that addressed long-standing problems.
• Monitored company inventory to keep stock levels and databases updated.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Carried out day-to-day duties accurately and efficiently.
• Resolved problems, improved operations and provided exceptional service.
• Offered friendly and efficient service to customers, handled challenging situations with ease.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Created plans and communicated deadlines to complete projects on time.
• Received and processed stock into inventory management system.
• Conducted research, gathered information from multiple sources and presented results

• Established India operation for Mahr Germany , Metrology products.
  Built key relationships with India agents resulting in 10% sales volume increase
• Germany based company, manufacturing of Form, Surface roughness, Optical and Precision length measuring Machines for different applications / processes
• Scheduled and implemented maintenance activities for equipment.
• Complete service activity planning, processing and executing for all product range of Mahr GmbH
• Remote and onsite implementations and support of customer requirements Document all customer interaction using company’s support documentation templates and systems Adhere to quality assurance and quality control processes for all customers Follow training and certification guides outlined by team lead ( sales)
• Customer interaction Provide level 1 support for customer issues Capture, define and document customer technical and system parameter requirements remotely Evaluate capabilities to deliver customer requirements & recommend new solutions in-line with company strategy and budget Coordinate quality assurance processes on the customer behalf Develop and execute customer implementation test plans in a coordinated effort with the engineering team Maintain a professional and customer focused approach in all customer interactions Document all customer interactions to maintain continuity and follow up on open customer issues until resolution Escalate customer issues to level 2 support when required
• Team Interaction Support team lead and other team members as required Provide recommendation on technology upgrades Communicate all customer implementation and support interactions to team members Participate in designing, developing and supporting new offers as requested by team lead Recommend and participate in the development of a QA / QC process with the development team Identify weakness / issue and recommend improvements in the company development process Support newly developed solutions Train implementation and support staff Deliver product / service / solution training on an as needed basis Download & notify users of relevant SWIFT documents to servers as requested by team lead Attend weekly engineering team meetings to coordinate activities
• Developed process improvements to increase reliability and equipment performance.
• Worked frequently with mechanical and plumbing systems to complete knowledgeable inspections and skilled repairs.
• Dismantled defective machines and equipment and installed new or repaired parts.
• Scheduled and implemented maintenance activities for equipment

Managed over 50 customer calls per day. in south India.

Performs electrical troubleshooting during CNC machine breakdown all range of MAZAK machines using diagnostic function of CNC Machine (PMC Signal Status Checking, Ladder Diagram Checking, I/O Checking and DGN Signal Status)

• Performs major electrical repairs and replacement of CNC control like Servo and Spindle Amplifier, Mother Board, Power Supply Unit, Axis Card, NC Unit, I/O Unit and others
• Include also replacement of feedback use in CNC Machine either it is Absolute Pulse Coder, Incremental Pulse Coder and Linear Scale
• Performs major mechanical alignment and adjustment to CNC Lathe and Machining Centers like Machine Leveling, Turret Alignment, Spindle and Headstock Alignment, Automatic Tool Changer Alignment, Automatic Pallet Changer, Tool Magazine, Spindle Orientation Adjustment and Zero Point Return Adjustment
• Performs major mechanical replacement to CNC Lathe and Machining Centers like Spindle and Headstock Assembly, Turret Assembly, Axis ball screw, Spindle and Servo Motor, Hydraulic System, Pneumatic System and other mechanical parts replacement
• Performs CNC machine parameters data changes (PMC & NC Parameters) for FANUC & MITSUBISHI control
• Performs preventive and corrective maintenance to all CNC machines according to given schedule
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Conducted research, gathered information from multiple sources and presented results.
• Resolved problems, improved operations and provided exceptional service.
• Improved operations through consistent hard work and dedication
• Used Microsoft Word and other software tools to create documents and other communications
• Delivered services to customer locations within specific timeframes
• Created plans and communicated deadlines to complete projects on time
• Performed troubleshooting and repair for complex electrical equipment
• Adjusted machine settings to maximize performance and equipment longevity
• Reviewed technical documentation to complete equipment maintenance and repair
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution

• Retained existing clients and developed 5 new OEM accounts by extending high quality and efficient support service
• In Manufacturing of CNC & CMM Probing System for different manufacturing processes
• Primary responsibilities will include, but not limited to, following
• Customer support for all customers Pan Indian region
• Conducting demonstration of Renishaw systems independently, and convincing customers for efficacy of Renishaw systems
• Includes conducting demonstration of products independently
• Installation and commissioning of probe on different types of machines / CNC controller, (Interfacing, Part Programming, PLC modification)
• Prove-out, Fine-tuning of systems at customer locations
• Maintaining periodical contact to ensure proper usage of systems
• Training of customer personnel
• Previously working in PMT Machine Tool Automatics Ltd, PUNE based reputed Indian Machine Tool building company
• Manufacture of Single spindle automats (Trub ), CNC Turning centre, CNC Cylindrical and Internal/Cylindrical Grinding machines.
• Used remote diagnostic tools to identify sources of certain customer issues.
• Trained customers to use and maintain equipment to reduce service issues.
• Partnered with customers, end-users and resellers to implement strategies and solutions.
• Established empathy with customers through insight into business drivers and expectations to offer personalized service.

• Responsibilities will include, but not limited to
• Interfacing of CNC Controller to all range (PLC/CNC) machines
• Relay board/Cable soldering for all machines
• I.G.Plate assembly, building up of CNC control panels to customer requirements
• Starting up of newly assembled machines and attending problems during same
• Customer handling during trials at company
• Machine interlock checking
• One year in Bangalore branch office.
• Created engineering documentation for manufacturing processes, equipment specifications and change notices.
• Inspected all machines and equipment and provided necessary repairs.
• Trained team on best practices to optimize production and improve quality.