Microsoft Office Suite 365
SHIVA PILLAI
Manager | Operations & TD
Ahmedabad
Summary
Forward-thinking Operations Specialist bringing 8+ years of expertise in Team Handling/Training/Operations Management for Immigration sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex cases and deliver innovative improvement strategies. Proficient in Microsoft Office Suite 365 and Immigration CRM.
Skilled and Dedicated Immigration Training and Development manager, with great conversion techniques for both Canada & Australia, extremely updated with all state and federal Immigration rules implied by the Government as well as regulations. Adept at doing efficient Immigration applications for Canada & Australia from Initial level and assisting in getting Visa. Specialized in working within strict deadlines and providing support, advice and legal help to applicants who wants to migrate to Canada or Australia.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
5
5
Certifications
4
4
Languages
Work History
Manager | Training & Development | Operations
SPS Canada Immigration Pvt. Ltd.
11.2021 - Current
- Conducting Training and Development Session for Employees on Programs and Streams
- Managing all administrative task of office operations.
- Handling all the Accounting/Financial Operations of the Organisation on regular basis Guiding the Team in Critical Thinking for a Quality Submission of Visa Application
- Managing and assign daily day to day regular operations in the Administrative Operations.
- Analyzed problems and worked with teams to develop solutions.
- Facilitated successful completion of projects from concept to launch.
- Liaising with all the Channel Partners related to all the office operations and executing all the office operational aspects tasks
- Participated in workshops and presentations related to projects to gain knowledge.
- Nurturing all the new joiners with the Induction, Orientation, as well all the office IT Infrastructure and Equipment’s
- Guide the team members to check the eligibility for Permanent Residency Application
- Give clear and accurate information based on the current immigration visa laws and policies
- Assist and guide clients through the immigration process and documentation
- Counselling the clients and helping them to understand the points system for Canada as well as Australia Permanent Residency
- Submitting the Visa Application to IRCC, DOHA
- Guide the team members to check the eligibility for Permanent Residency Application
- Provide professional and quality counselling service that exceeds customer and client expectations
- Check and guides the clients for the required documentation that is used for the Immigration Application
- Give clear and accurate information based on the current immigration visa laws and policies
- Assist and guide clients through the immigration process and documentation
Assistant Manager | Immigration & Operations
Aspire Square Pvt. Ltd.
06.2020 - 07.2021
- Guiding and helping the team members for submission of Immigration Application for the applicants who wish to acquire Canada/Australia Permanent Residency
- Identifying exact Occupation for the applicants
- Manage the day-to-day show and team members by supporting them to achieve revenue/target
- Providing the client with advice and guidance on how to obtain required documentation and complete the Immigration process smoothly for both Australia and Canada
- Assisting clients with the completion of paperwork, and ensuring that this is submitted on time to the Immigration department
- Supervise the completion of all relevant visa and immigration documents by the team and ensure that they are received within the time limit set by the government
- Focusing on great teamwork and exceptional leadership to achieve organizational performance
- Intimate knowledge of filing process for Skill Assessment (ACS, Vetassess, Engineers Australia, TRA, CPA), Visa Subclass (189, 190, 491,600, 309, 100, 887), Occupations (MLTSSL, STSOL, ROL, PMSOL), State Applications
- Adept at problem solving and communicating with client
- Communicating with all clients and handling applications to determine client eligibility
- Supervising the completion of all relevant applications to determine client eligibility.
Team Leader | Immigration
Rao Consultants Pvt. Ltd.
04.2017 - 03.2020
- Handled Documentation team and processing team for Visa File submission
- Guided Team for ECA process, Licensure Process, EE Process, PNP Submission, PNP Nomination
- Clients Communication, Client Escalations
- Review and ensure that all of the information provided by clients is accurate and correct, preparing and checking all legal documents
- Document’s preparation and review
- Client consulting and advising
- Studies the client’s case first and there after suggesting them for which submission needs to proceed
- Focusing on great teamwork and exceptional leadership to achieve organizational performance
- Assist clients with immigrations matters, and family-based visas
- Intimate knowledge of filing process for FSW, CEC, PNP, Spouse Dependant, Family Based Migration, AIPP, RNIP.
Customer Service Executive | Airport Operations
Aircosta Ltd. (LEPL Projects)
04.2016 - 04.2017
- Handling passengers from check in of the particular flight to the departure of the flight with cozy services
- Knowledge of all kinds of Passenger Check-in Software’s
- Check-in Counters, Documents Verifications
- Escorting VIP passengers from direct terminal to Ramp/Runway
- Helping out the MEDA (Medical Emergency Passenger), UNM (Unaccompanied Minor), and WHCR (Wheel Chair Assistance) with hassle free services
- Responsible for making a flight to fly out of Station within the Turnaround Time with the complete safety of Baggage, Cargo, Passenger, Fleet
- Responsible for adherence of all policies of BCAS (Bureau of Civil Aviation Security), DGCA (Directorate General of Civil Aviation), AAI (Airport Authority of India), DG (Dangerous Goods).
Assistant Supervisor | Airport Operations | Fly Emirates
Cambata Aviation Ltd.
05.2015 - 04.2016
- Handling passengers from check in of particular flight to the departure of flight with cozy services
- Worked as Assistant Supervisor for FLY EMIRATES
- Handled all International Passengers, from check-in counters, Immigration Clearance, Security Clearance till Boarding Gate
- Checking Visa and Issuing Boarding Pass
- Complete Airport Services/Passenger Assistances.
- Oversaw fueling, cargo management and departure of aircraft at Ahmedabad facility with more than 100 daily departures and arrivals
- Provided announcements to passengers to explain baggage procedures
Education
MBA - Human Resources Management
06.2016 - 05.2018
Bachelor of Engineering - Aeronautical Engineering
08.2011 - 04.2015
Skills
Visa applications
Educational Accomplishments
- Bachelor of Engineering, Aeronautical Engineering, ANNA University, 2015
- Master of Business Administration, Human Resources, Jaipur National University, 2018
Languages Expertise
- Tamil
- Hindi
- Gujarati
- English
Skills
Strong understanding of Immigration procedures for Canada/Australia, Up-to-date with alterations to Immigration laws for Canada/Australia, AMADEUS, MAC/MARS, DEPARTURE CHECKIN SYSTEM, AIRLINE INVENTORY RESERVATION SYSTEM
Disclaimer
All the above-mentioned details are true and correct as per my knowledge.
Software
SharePoint Management
ToDo/Planner/Yammer
CRM
Certification
CELPIP Instructor Level-I
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Manager | Training & Development | Operations - SPS Canada Immigration Pvt. Ltd.
11.2021 - Current
Assistant Manager | Immigration & Operations - Aspire Square Pvt. Ltd.
06.2020 - 07.2021
Team Leader | Immigration - Rao Consultants Pvt. Ltd.
04.2017 - 03.2020
Jaipur National University - MBA, Human Resources Management
06.2016 - 05.2018
Customer Service Executive | Airport Operations - Aircosta Ltd. (LEPL Projects)
04.2016 - 04.2017
Assistant Supervisor | Airport Operations | Fly Emirates - Cambata Aviation Ltd.
05.2015 - 04.2016
Anna University - Bachelor of Engineering, Aeronautical Engineering
08.2011 - 04.2015
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