SHIVA RAMA KRISHNA CH.
Hyderabad
Summary
Seasoned Operations Lead with focus on optimizing productivity and efficiency. Demonstrated capability in leading teams, managing operations, and implementing process improvements. Known for strong leadership skills, strategic planning abilities, and commitment to achieving operational excellence. Have made significant contributions in previous roles by driving operational success and boosting performance metrics.
Overview
9
9
years of professional experience
Work History
Associate Director – Sales & Operations
Turno
Bengaluru
08.2022 - 09.2023
- Launched dealership channels in 6 new states covering tier 1 and 2 cities, achieving a 22% market share
- Conducted market research on competitor pricing and operational models
- Designed pricing experiments and incentives, doubling loans per executive from 3 to 7 in 2 months
- Collaborated with product teams to develop a dealership app, reducing sourcing costs by over 40%
- Optimized documentation processes, improving disbursal turnaround times by 25%
- Achieved 17% average month-over-month growth over 6 months
- Established a referral program contributing to 7-10% of monthly sales
- Orchestrated successful offline campaigns, boosting monthly sales by 15%
- Created training modules and SOPs, maintaining customer NPS above 8 points
Senior Operations Manager,Central Team India
ZoomCar
11.2021 - 08.2022
- Promoted to central operations role overseeing Pan India operations
- Decreased cancellation rates to 18% from 32%
- Reduced outstanding per booking to $2.5 from $7
- Improved guest retention by 16% through effective gap resolution
- Collaborated with tech teams to resolve unclosed bookings, preventing revenue loss of $2 per booking
Operations Manager, KA
ZoomCar
Bengaluru
11.2020 - 10.2021
- Led a team overseeing operations across 6 cities, 16 sites, and 20 team leads in a 24/7 logistics environment
- Enhanced customer experience by increasing Trip end feedback ratings from 4.1 to 4.9
- Reduced booking cancellations to less than 3% from 10% and car condition cancellations to 0.48% from 3%
- Managed to decrease car condition-related complaints to below 4%
- Achieved a positive Net Promoter Score (NPS) increase from -10 to 30
- Implemented fuel cost optimization strategies and processes to reduce fuel leakages
- Successfully launched the area executive program with ZAP subscribe, a first in India
- Implemented street parking initiatives resulting in operational cost savings
- Led the transition from ZoomCar to Zap subscription model across Karnataka, exceeding 2000 subscriptions
- Expanded operations into Hubli and Goa, ensuring efficient management of a 3000-car inventory
- Maintained an overall inventory availability rate of 90%
- Implemented sanity checks for payouts under the Zap subscription program
Deputy Manager – Operations
ZoomCar
Bengaluru
03.2019 - 11.2020
- Spearheaded customer experience operations for ZoomCar Karnataka
- Led 17 team leaders and 150 fleet members across 5 cities
- Worked with the product team to enhance customer experience and new launches
- Monitored team performance through meetings and training sessions
- Improved on-time delivery for Bangalore from 45% to 97% in 4 months
- Increased associate subscriptions from 490 to 1114
Associate Manager – Operations
ZoomCar
03.2018 - 03.2019
- Led operations for Karnataka Hub
- Tracked and implemented new processes for City dashboard metrics
- Led Karnataka hub in winning the ZAP Premier League
- Expanded vehicles in Karnataka region from 650 to 2100 within 12 months
Business Analyst
ZoomCar
01.2017 - 03.2018
- Drove operational metrics for Bangalore Hub
- Conceptualized the implementation of Key Less Entry, achieving 100% implementation
- Reduced car health complaints from 10% to 2%
- Decreased car condition cancellations from 3.5% to below 1%
City Operation Head-Vijayawada
Easygaadi-Gaadi Technologies Pvt. Ltd
12.2015 - 12.2016
- Established business relations with truck associations and fleet owners
- Sold 500 GPS trackers and registered 800 truck owners on Easygaadi Platform
- Achieved operational breakeven within 4 months
Business Analyst
Easygaadi-Gaadi Technologies Pvt. Ltd
03.2015 - 12.2015
- Conducted market studies to understand trucking logistics
- Implemented a Price Standardization Model Pan India
- Identified revenue streams contributing to 50% of company’s revenue
Education
M.Tech. - Metallurgical & Materials Engineering
IIT Madras
01.2015
B.Tech. - Metallurgical & Materials Engineering
IIT Madras
01.2013
Class XII -
Board of Intermediate Education, A.P
01.2007
Class X -
State Board, Andhra Pradesh
01.2005
Skills
- Operational Excellence
- Business Analysis
- Logistics Management
- Sales Tracking
- Inventory Management
- Data Analysis
- Business Growth Initiatives
- Salesforce CRM Software
- Vendor Management
Academicdistinctions
Awarded Best Outgoing Student, Minor in Management studies, courses in Marketing Management & Accounting, Philosophy, Short Story Classics
Positions Of Responsibility
- Devil’s Advocate, Jamuna Hostel, Unanimously nominated for two consecutive years.
- Security Coordinator, Saarang 2011, Coordinated security measures for ISO-certified cultural festival.
- Coordinator, Tensors, Led mock-JEE initiative, generating revenue of INR 400000.
- Sports Lead, Jamuna Hostel, Led sports activities and organized football tournaments.
Extracurricular Activities
Member of Institute Cricket Team for two years, Vice-Captain of inter-hostel cricket teams, Directed a short film, published poetry, participated in dance teams, organized hostel events
Timeline
Associate Director – Sales & Operations
Turno
08.2022 - 09.2023
Senior Operations Manager,Central Team India
ZoomCar
11.2021 - 08.2022
Operations Manager, KA
ZoomCar
11.2020 - 10.2021
Deputy Manager – Operations
ZoomCar
03.2019 - 11.2020
Associate Manager – Operations
ZoomCar
03.2018 - 03.2019
Business Analyst
ZoomCar
01.2017 - 03.2018
City Operation Head-Vijayawada
Easygaadi-Gaadi Technologies Pvt. Ltd
12.2015 - 12.2016
Business Analyst
Easygaadi-Gaadi Technologies Pvt. Ltd
03.2015 - 12.2015
M.Tech. - Metallurgical & Materials Engineering
IIT Madras
B.Tech. - Metallurgical & Materials Engineering
IIT Madras
Class XII -
Board of Intermediate Education, A.P
Class X -
State Board, Andhra Pradesh
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