Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Shiva Sahu

New Delhi

Summary

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Overview

8
8
years of professional experience

Work History

Sales Associate

Motorola India
New Delhi
02.2024 - Current
  • Greeted customers and provided exceptional customer service.
  • Upsold additional items based on customer interests and needs.
  • Developed promotional strategies to increase sales volume.
  • Organized stockroom shelves according to size, color or style.
  • Conducted inventories on a regular basis to track stock levels.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Handled customer complaints in a professional manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Engaged customers in friendly, professional dialogue to determine needs.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Adapted sales strategies based on customer interactions and feedback to improve results.
  • Adhered to company initiatives and achieved established goals.
  • Assessed customer needs to provide assistance and information on product features.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.

Sales Associate

Samsung India
New Delhi
05.2016 - 06.2018
  • Greeted customers and provided exceptional customer service.
  • Provided accurate information about products, prices and services.
  • Assisted customers with product selection, sizing and styling.
  • Organized stockroom shelves according to size, color or style.
  • Developed promotional strategies to increase sales volume.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Demonstrated product features and benefits for customers' needs.
  • Conducted inventories on a regular basis to track stock levels.
  • Tracked sales performance metrics to identify trends in market place.
  • Handled customer complaints in a professional manner.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Developed trusting relationships with customers by making personal connections.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
  • Collected payments and provided accurate change.
  • Attended weekly team meetings to review performance goals and objectives.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.

Education

Bachelor of Arts - Arts

Swami Vivekanand University
Meerut, UP
09-2018

High School Diploma -

GB Pant Govt. Boys School
Okhla
03-2011

Skills

  • Upselling
  • Sales Development
  • Product Sales
  • Customer Needs Assessment
  • Promotional support
  • Order Processing
  • Payment Processing
  • Inventory Control
  • Customer Service
  • Problem-Solving
  • Exceptional customer service
  • Money Handling
  • Problem-solving skills
  • Client Service
  • Goal-Oriented

Languages

Hindi
First Language
English
Elementary (A2)
A2

Timeline

Sales Associate

Motorola India
02.2024 - Current

Sales Associate

Samsung India
05.2016 - 06.2018

Bachelor of Arts - Arts

Swami Vivekanand University

High School Diploma -

GB Pant Govt. Boys School

Similar Profiles

CREATE PROFILE
Shiva Sahu