Shiva Sankar
Chennai
Summary
Organized Team Leader builds positive rapport, inspire trust and guide teams toward achievement of organizational goals. Strong facilitator adept at working cross departmentally with co-management and top-level leadership. Excellent trainer and mentor
Overview
10
10
years of professional experience
Work History
Team Leader
Finzr Solutions Pvt Ltd
Chennai
09.2023 - Current
- Fostered positive employee relationships through communication, training, and development coaching.
- Promoted to a leadership position in recognition of a strong work ethic and provided exceptional customer service.
- Reviewed and interpreted purchase orders for compliance with contractual agreements, product model numbers, and standard terms and conditions of sale.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery.
- Communicated with current customers regarding backorder availability, future inventory, and special order.
- Improving performance: Taking a proactive role in improving performance and developing strategies to meet goals.
- Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.
- Communicating: Driving communication with the team and with clients.
- Preparing reports: Assisting with the preparation of management reports, SLAs, and KPIs.
- Monitored and tracked customer orders to meet lead times and drive on-time delivery. Fielded incoming calls and emails from customers and sales representatives, and verified clear and complete communication among involved parties.
Team Leader
eNoah i Solution Pvt Ltd
Chennai
11.2014 - 08.2023
- Providing backend support for multiple leading commercial lending companies in the United States
- Calculated group and individual renewal rates based on customers background, industry and demographic information
- Monitored underwriting team's performance and provided mentoring to achieve personal and department production goals
- Coordinated weekly meetings for internal and external groups,including teleconferences and video conferences, interacting with all levels of management.
- Created training materials and conducted group trainings on new processes or procedures.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings.
- Maintained a positive work environment that promoted collaboration between team members.
- Developed strategies for problem solving and conflict resolution among team members.
Education
BE Mechanical Engineering -
GRT College of Engineering And Technology
Chennai04-2013
Skills
- Understanding the Customer needs
- Mentoring & Complaint resolution
- Client Service
- Quality Improvement
- Calm and Professional under pressure
- Multi Tasking and Prioritization
- Responding to difficult customers
- SOP Adherence
- Creative Problem-Solving
- Teamwork Motivation and Collaboration
- Leadership
- Microsoft Office Suite
- Efficient in detail_Oriented
- Building customer trust and Loyalty
Languages
Telugu
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Accomplishments
- Earned Best Coach Award in 2018 for training a new resource and brought them to live for multiple projects
- Earned Attendance for the year of 2017, 2018, 2020, 2021, 2022 for securing 100% of attendance.
Timeline
Team Leader
Finzr Solutions Pvt Ltd
09.2023 - Current
Team Leader
eNoah i Solution Pvt Ltd
11.2014 - 08.2023
BE Mechanical Engineering -
GRT College of Engineering And Technology
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