Shiva Saxena
Jaipur,RJ
Summary
Result-oriented professional overall 17years, which includes technical analyst experience leading mission critical infrastructure, implementation multi projects involving strategic business and technology change, data visualization, major IT service transitions and providing measurable financial results for the client.
Overview
18
18
years of professional experience
Work History
Assistant Consultant
TCS-Tata Consultancy Services
01.2014
Technical Project Lead
Santos
06.2025 - Current
- Directed the strategy and implementation of Ansible automation frameworks to streamline enterprise-wide operational workflows.
- Spearheaded the Linux lifecycle management strategy, overseeing large-scale OS migrations and upgrades for Red Hat 7.x and 8.x environments.
- Architected technical solutions and project designs, ensuring alignment between infrastructure capabilities and business requirements.
- Led vulnerability management programs, prioritizing remediation efforts, and maintaining a hardened security posture across all automated systems.
- Managed end-to-end IT service delivery, including patch management, capacity planning, and change control processes, to ensure 99.9% system availability.
- Governed system performance and resource utilization, establishing KPIs for memory and CPU usage to proactively prevent bottlenecks.
- Oversaw comprehensive documentation standards for tools, services, and processes, ensuring institutional knowledge retention and compliance.
- Directed disaster recovery (DR) planning and execution, coordinating cross-functional teams to ensure successful recovery testing, and business continuity.
- Served as the primary liaison for client engagements, managing Weekly Status Reports (WSR), and leading project steering committees to ensure transparency.
- Orchestrated high-stakes infrastructure migrations, managing the successful decommissioning and relocation of on-premises technical towers, and business-critical application servers.
- Facilitated post-project evaluations, institutionalizing "lessons learned" to refine project management methodologies, and operational efficiency.
SME/Technical lead
Calyx
05.2023 - 06.2025
- Designed and implemented an automated, multi-tiered patch management strategy across the enterprise Linux fleet using Red Hat Satellite, ensuring compliance with security baselines, and achieving a 100% patch success rate.
- Defined and enforced Configuration Management (CM) standards (e.g., using Ansible/Puppet), integrated with Red Hat Satellite for scalable and consistent system state management.
- Architected and optimized the on-premises and cloud-hosted servers, focusing on performance tuning, cost reduction (e.g., licensing/resource utilization), and high availability (HA).
- Led the strategy for future-proofing the infrastructure, including the evaluation and piloting of hybrid cloud solutions (e.g., migration of non-critical workloads to AWS/Azure).
- Spearheaded the deployment and full lifecycle management of critical infrastructure services (e.g., Red Hat Satellite, DNS, LDAP), establishing best practices for configuration, monitoring, and disaster recovery.
- Mentored junior team members on advanced features and troubleshooting of infrastructure tooling, driving team proficiency.
- Acted as a Tier 3 escalation point for complex, non-standard Linux system issues, leading root cause analysis (RCA), and implementing permanent preventative measures.
Technical Project lead
Bombardier/Alstom Transportation
07.2022 - 12.2022
- Architected and led the initiative to standardize Configuration Item (CI) integrity across the Continuous Integration (CI) environment, encompassing full lifecycle management of servers, applications, and database mappings. This established a single source of truth for all IT assets.
- Spearheaded the technical governance and reconciliation of the Configuration Management Database (CMDB), designing and enforcing rigorous audit protocols that corrected 7,000 devices and application linkages, and achieved 99% CMDB accuracy.
- Developed the technical strategy and execution plan for the operational support transition, including the design of runbooks and knowledge transfer materials, ensuring 100% project readiness and a seamless handover to the operations team.
- Provided final technical review and approval for all implementation and deployment plans, mitigating significant go-live risks, and ensuring alignment with enterprise architecture standards.
- Performed a detailed financial and technical cost/benefit analysis on IT assets, directly influencing the refactoring of the device budget to prioritize high-value infrastructure investments.
- Designed and implemented executive-level Project Health Dashboards utilizing key performance indicators (KPIs) and technical metrics, which provided real-time, high-visibility reporting on project velocity and risk.
- Successfully delivered the complex project on time and within budget, meeting all defined scope and quality objectives for a major initiative within one of the world's largest rail-equipment manufacturing companies.
Transition lead
Brombardier
12.2019 - 12.2022
- Directed the end-to-end transition strategy for migrating all organizational data and users from legacy storage to a consolidated virtual platform, ensuring business continuity, and zero user impact throughout the process.
- Established and governed comprehensive transition plans, overseeing all site cutovers and data migration activities to achieve a seamless Go-Live, with minimal disruption to business operations.
- Strategically mitigated critical project risks associated with end-of-life (EoL) legacy devices by developing and leading internal testing protocols, thereby securing a successful migration where vendor support was unavailable.
- Led a cross-functional governance model by serving as the primary bridge and maintaining constant communication between clients, technology teams (Storage, Network, Security, Application), and business stakeholders to ensure secure data transfer and regulatory compliance.
- Championed organizational transformation and cost optimization by managing the complete lifecycle of asset disposition, including the successful and secure decommissioning of NetApp storage infrastructure across multiple sites.
- Ensured financial compliance by managing and tracking all billing and contractual obligations related to the decommissioning of devices under the CDW contract.
- Implemented robust risk mitigation and governance frameworks, including rigorous validation, auditing, and rollback procedures, which successfully maintained business continuity during the migration phase.
- Drove innovation in transition execution by devising and implementing an independent data copy/migration solution (via MRP devices) to circumvent network bandwidth constraints in challenging sites, thereby maintaining project velocity.
- Accountable for 100% successful attainment of all migration, recovery, and decommissioning targets, delivering the project within the defined timelines and budget.
- Secured long-term operational stability by authoring comprehensive transition documentation, and executing thorough knowledge transfer programs for the Operations and Support teams.
Transition SDM
Bombardier/Alstom Transportation
12.2019 - 12.2022
- Led and governed a complex, multi-vendor transition project involving the strategic takeover of 350 remote sites from CSC to TCS, ensuring full configuration migration (Network, DNS, etc.). And ownership transfer.
- Successfully executed the support switch-over for 350 locations to the new service provider (TCS), resulting in a zero escalation, zero impact transition, and a seamless project closure.
- Achieved 100% service ownership transfer from the incumbent vendor (CSC) to the new service provider (TCS), validating post-migration stability across all critical services.
- Proactively managed the Transition Risk Register, identifying 15 or more potential high-impact risks, and implementing effective mitigation strategies, successfully preventing any critical business impact during the handover phase.
- Maintained business continuity throughout the transition, achieving the project goal with minimal to zero disruption to end users or critical business operations.
- Ensured 100% alignment of the new support model with client expectations by validating and securing sign-off on all contractual SLAs, KPIs, and operational obligations.
- Accountable for the end-to-end delivery governance, ensuring the multi-site transition was completed on time, within budget, and adhering strictly to defined scope and quality standards.
- Executed the large-scale migration of over 350 remote sites and associated data center components, achieving a flawless transition with zero impact on business-critical operations or end users.
Technical analyst
HCL Technologies Limited
01.2008 - 01.2014
- Worked as a technical analyst at HCL Technologies Limited from 2008 to 2014.
- Provided exceptional support for end-users by addressing technical concerns, reducing downtime, and improving user experience.
- Collaborated with cross-functional teams to complete projects on time, ensuring client satisfaction and meeting business objectives.
Education
Bachelor of commerce (Honors) - Business administration
University of Rajasthan
Jaipur01.2008
Senior secondary school - undefined
CBSE
01.2005
Higher secondary school - undefined
CBSE
01.2003
Skills
Solaris/AIX
Personal Information
- Passport Number: H4855063
- Father's Name: Mr. Bhupendra Bahadur Saxena
- Date of Birth: 03-Aug
- Gender: Male
- Nationality: Indian
- Marital Status: Married
- ID Type: Passport
- ID Number: H4855063
Personality Traits
- Strong will power and a positive thinker
- Bold in making decisions and coordinative with the group
- Love to take challenges
- Punctual & smart worker
- Self-motivated & determination driven
- Ability to work in any environment, which meets the organization's objective
Administrative Managerial Skills
- Organize and manage operations
- Lead teams and coordinate tasks
- Transition of sites, data, projects
- Ensure compliance and efficiency
- Make strategic decisions and manage people
Personal data processing
2025-10-26, Shiva Saxena
Timeline
Technical Project Lead
Santos
06.2025 - Current
SME/Technical lead
Calyx
05.2023 - 06.2025
Technical Project lead
Bombardier/Alstom Transportation
07.2022 - 12.2022
Transition lead
Brombardier
12.2019 - 12.2022
Transition SDM
Bombardier/Alstom Transportation
12.2019 - 12.2022
Assistant Consultant
TCS-Tata Consultancy Services
01.2014
Technical analyst
HCL Technologies Limited
01.2008 - 01.2014
Senior secondary school - undefined
CBSE
Higher secondary school - undefined
CBSE
Bachelor of commerce (Honors) - Business administration
University of Rajasthan