Shiva Shankapally

Aspiring for a career that keeps me in a challenging position within a fast-paced and learning oriented environment for developing my technical and inter-personal skills

• Supported as an SME
• Cross trained in Pre-Arbitration queue, MIC recovery queue, VISA reject queue, Tracers queue, Signature fraud queue, Lock and release queue.
• Achieved Rising star award.
• Selected as floor support and achieved Best floor support award.
• Received Appreciations and Recognitions from LOB at the time of Volume drive for consistency in hitting the volumes and zero errors.

• Selected as SPOC for L&LD trainings and for the internal audits.
• SPOC for Risk audits in checking the desktops of the team members in order to check no customer related information are saved.

• I work for a process called ADCC (ATM Debit Card Claims).
• The Debit Card details are compromised and we played a role of a Fraud Analyst.
• The investigation is done and finally a claim is opened and received by us.
• The claim is then processed by us based on certain SOP’s and the main application we deal with for every claim were as follows:-
• The ultimate decision is made based on the rules rolled out by Regulation E guidelines.
• The final decision is to issue Credit or Deny Credit to the customers.

• Dedications towards work assigned and try to give my best to it.
• Good team spirit, quick learning and adaptability.

• Committed to professional development.
• Self-Disciplined, Energetic and Teamwork.
• Ability to adapt to new environments and grasp work quickly.