Summary
Overview
Work History
Education
Skills
Disclaimer
Timeline
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Shiva Shankar

Shiva Shankar

Bangalore

Summary

Determined and responsible professional offering nearly 18 years of experience in the hospitality industry. Managing various clients, sales and marketing, Project framework creation, budgeting, reporting, team alignment, etc. Seasoned Business Intelligence Analyst with background in converting complex data into actionable insights to drive decision-making processes. Skilled in analyzing trends, crafting detailed reports, and enhancing business operations through technology solutions. Demonstrated ability to work collaboratively across teams to implement improvements, leading to increased efficiency and productivity.

Overview

23
23
years of professional experience

Work History

MIS Manager

Compass India
Bengaluru
09.2023 - Current
  • Provided data reports to clients to show current process analysis and proposed process numbers.
  • Created data reports with channel performance and evolution for managerial reporting.
  • Compiled data from multiple sources into concise summaries for executive review.
  • Maintained and updated existing databases for report generation.
  • Worked with internal team to obtain in-depth understanding of products.
  • Completed writing assignments according to set standards regarding order, clarity, conciseness, style and terminology.
  • Gathered, analyzed, and interpreted data from multiple sources for the purpose of preparing accurate reports.
  • Generated monthly performance metrics documents for executive review meetings.

Operation Manager

Rhizome hospitality Solutions
01.2006 - 12.2021
  • Sales and Marketing: Visiting new clients and presenting the company profile for business
  • Set up of new client’s operation
  • Staffing and training: Managed up to 45 member team directly
  • Staff recruitment and management
  • Training staff on the process and the hands-on of work
  • Conducting team-building activities
  • Supervising admin and HR department – Documenting appointment letter/appraisal and increment letters/appreciation letters/resignation letter / Full and final settlement letters etc..
  • Profit and loss – Region Presentation of Overall profit and loss reports to head office which includes cluster wise and client wise P&L
  • Analytical reports: Ideal Vs Actual Costing, Popularity & Margin Analysis, Non moving stock able list, High Value Stock, Purchase price fluctuation, Ageing report, Input cost variance, Gap Analysis of departments following not following set defined process
  • Purchase Guidelines for clients: Setting up and defining the process for Purchase, receiving, and raising goods received the note, issues process, and level of authorization
  • Material Issue Process & Ownership: setting up the accountability of the material until converted to revenue
  • Release of Daily / Weekly / Fortnight & Monthly reports as per client commitment
  • Client meeting & review
  • Audit and reporting: Revenue Audits: audit the physical documents like tickets, bills, and discounts for levels of authorization and reason
  • Reports: report generation on various parameters of the controls
  • Food & Beverage Variance
  • Itemized Cost % reports frequency based on the client requirements (Daily, weekly, fourth night and monthly)
  • Stock evaluation/Count at various points: regularly inventory the stock/materials

Asst Manager

Royal Orchid Bangalore
01.2002 - 12.2006
  • Marketing and selling conference and banqueting facilities
  • Scheduling reservations
  • Operating the facilities profitably
  • Planning events
  • Bills and Payment Management
  • Briefing and checking the venue for the event
  • Training and staff readiness for the event
  • Preparing annual budget

Education

IHM CT & AN

Skills

  • Performance reporting
  • Staff management
  • Client relationships
  • Cross-functional collaboration
  • Cost control
  • Data validation
  • Reporting procedures
  • Data quality assurance
  • Report development
  • Database management

Disclaimer

I gravely announce that facts of information and facts in the resume are inclusive and correct and I take full liability for the correctness of the information.

Timeline

MIS Manager

Compass India
09.2023 - Current

Operation Manager

Rhizome hospitality Solutions
01.2006 - 12.2021

Asst Manager

Royal Orchid Bangalore
01.2002 - 12.2006

IHM CT & AN

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Shiva Shankar