SHIVA SHARMA
New Delhi
Summary
Sales professional with a proven track record in driving revenue growth and cultivating strong client relationships. Expertise in identifying customer needs and delivering tailored solutions that lead to successful deal closures. Demonstrated leadership in managing sales teams, developing effective strategies, and utilizing CRM softwares to enhance operational efficiency. Consistently achieved and exceeded sales targets through innovative tactics and performance coaching.
Overview
5
5
years of professional experience
Work History
Sales consultant
H&M
Birmingham
05.2023 - 04.2025
- Defined KPI targets to maintain solid standards of work in retail team.
- Managed resources to yield high Return On Investment (ROI), raising cost-effectiveness.
- Generated, maintained and updated list of potential sales leads.
- Analysed competitor performance and market trends to inform sales forecasting.
- Directed daily operations to achieve maximum output and reduce costs.
Team leader, sales operations
McDonald's
Birmingham
01.2022 - 12.2022
- Resolved employee relations issues and navigated disciplinary proceedings.
- Fostered positive employee relationships through communication, training and coaching.
- Led performance reviews and tailored employee feedback to facilitate professional development.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
Senior Sales Development Representative
Leads Orbit
Noida, India
01.2021 - 12.2021
- Managed daily client interactions, responding to inquiries and resolving issues.
- Provided accurate forecasts of sales opportunities based on pipeline activity.
- Utilized CRM software to track prospecting activities including calls, emails, and meetings.
- Conducted market research to identify industry trends and customer needs.
- Collaborated with marketing and operations teams to create targeted campaigns for new market expansion.
- Organized regular meetings with distributors, dealers, and retailers to strengthen relationships.
- Coordinated with third-party vendors for troubleshooting integration issues between ZOHO and other applications.
- Assisted in training users on how to use the ZOHO CRM and other ZOHO platforms effectively for their needs.
- Provided support to users by troubleshooting any system issues or errors encountered when working with ZOHO CRM.
- Worked closely with team members from other departments, such as marketing, finance, and IT, to ensure the successful implementation of projects.
- Configured workflow rules, validation rules, process builder flows, and approval processes in Zoho CRM.
- Performed quality assurance testing of different ZOHO CRM features prior to project delivery.
- Trained staff on the use of CRM software, including ZOHO, Salesforce, Oracle, and Microsoft Dynamics.
Sales Development Representative
Leads Orbit
Noida, India
01.2020 - 12.2020
- Gathered customer requirements and provided product information to meet their needs.
- Conducted market research to identify new business opportunities.
- Created presentations to demonstrate features and benefits of company offerings.
- Developed relationships with existing customers to increase sales opportunities.
- Built strong relationships with partners and vendors to ensure quality service delivery.
- Provided timely follow-up after initial contact for further customer engagement.
- Monitored competitor activities and kept abreast of changes in the marketplace.
- Tracked progress against goals using CRM software programs, such as Zoho CRM.
- Prepared weekly reports on sales activity for management review.
- Provided guidance on best practices for utilizing the full capabilities of ZOHO and other CRM platforms.
- Integrated third-party applications with Zoho using web services
- Configured profiles, roles, sharing rules, workflow rules, according to client's requirement.
- Monitored application performance and provided solutions to optimize operations.
- Worked closely with developers, architects, and other stakeholders to ensure the successful deployment of ZOHO projects.
- Investigated bugs reported by users and implemented fixes as needed.
- Created reports and dashboards in ZOHO CRM to track key performance indicators.
- Developed and tested custom ZOHO Creator solutions to meet customer requirements.
- Utilized ZOHO CRM software to import data from Excel sheets into leads, accounts, and contacts.
Education
Certification Course - PowerBI Workshop
Office Masters
05-2025
Master of Science - Business And Management
Aston University
Birmingham, BIR05-2023
Bachelor of Science - Computer Science Engineer
Amity University
Uttarpradesh, India12-2020
Certificate of Higher Education - Google Analytics certification
Google Inc
BirminghamCertificate of Higher Education - Fundamentals of Digital Marketing
Google Inc
New DelhiSkills
Power BI and market research
Sales forecasting and lead generation
Territory expansion strategies
Sales proposal development
Cold calling techniques
Zoho CRM expertise
CRM workflow design
Project management skills
Revenue generation strategies
Negotiation skills
Email marketing campaigns
Product knowledge and promotion
Persuasive selling techniques
AWS integration and Python
Languages
Hindi
First Language
English
Proficient (C2)
C2
French
Elementary (A2)
A2
Marathi
Beginner
A1
Punjabi
Beginner
A1
Timeline
Sales consultant
H&M
05.2023 - 04.2025
Team leader, sales operations
McDonald's
01.2022 - 12.2022
Senior Sales Development Representative
Leads Orbit
01.2021 - 12.2021
Sales Development Representative
Leads Orbit
01.2020 - 12.2020
Certification Course - PowerBI Workshop
Office Masters
Master of Science - Business And Management
Aston University
Bachelor of Science - Computer Science Engineer
Amity University
Certificate of Higher Education - Google Analytics certification
Google Inc
Certificate of Higher Education - Fundamentals of Digital Marketing
Google Inc