Shiva Talla
Hyderabad
Summary
Professional learning and development Manager with 10+ years of experience in Learning and development and Talent management with a master's in human resource management looking to succeed in an environment of growth and excellence and earn a job that provides job satisfaction and self-development and helps achieve personal and organizational goals.
Overview
11
11
years of professional experience
Work History
Manager, Learning & Development
PWC (PricewaterhouseCoopers)
04.2024 - 01.2025
- Led and managed a team of L&D Associates and Senior Associates, successfully delivering and implementing diverse learning programs across all Lines of Service (LoS)
- Streamlined scheduling and compliance reporting processes, resulted in 10% reduction in processing time
- Oversaw a team of L&D Service Centre (LDSC) Associates, who served as system administrators for the Learning Management System (LMS), ensuring the seamless deployment of all learning content and evaluations
- Successfully implemented and managed LDSC processes and quality improvements, leveraging metrics and SLAs to enhance overall efficiency
- Effectively managed team hours, ensuring balanced workloads and proactively escalating any concerns to the Learning and Development Digital and Operations Leader
- Provided comprehensive coaching and mentorship to team members, fostering their professional development through regular feedback, identifying training needs, and supporting their career growth
- Proactively identified development areas and opportunities for the team, developing and delivering training to support new processes, tools, and technologies, resulted in improved team proficiency in new LMS features
- Analyzed trends of issues and errors, refined processes, identified automation opportunities, and implemented additional controls, leading to a increase in team productivity
- Ensured the timely updating and sharing of program knowledge documents, enhancing knowledge management and improving team collaboration
- Effectively liaised with stakeholders within PwC, promptly responding to queries and resolving issues, ensuring high levels of client satisfaction
- Managed escalations effectively, acting as the main point of contact and conducting thorough Root Cause Analysis (RCA) to identify and address underlying issues
- Conducted regular check-ins with Program Managers/Sr
- Managers and Development Leaders, ensuring performance expectations and quality standards were consistently met
- Developed a comprehensive understanding of PwC L&D programs, LMS processes, and policies, enabling effective decision-making and problem-solving
- Assisted the Learning and Development Digital and Operations Leader with critical initiatives, including annual allocation planning, competency mapping, and the recruitment of high-quality resources
- Successfully supported the team in navigating conflicting priorities and expectations, ensuring smooth workflow and project delivery while minimizing disruption
- Collaborated closely with the Learning & Development Digital and Operations Leader, effectively aligning resources with ad-hoc requests from Program Managers, ensuring no impact on other programs or workflows
- Proactively analyzed L&D priorities for all LoS/groups, identifying and proposing impactful changes or process improvements to enhance overall learning and development outcomes
- Successfully led and participated in operational projects, involving the implementation of new processes, systems, or tools, ensuring timely completion and readiness for launch
Senior Learning and Development Consultant
Randstad Technologies Pvt Ltd
03.2023 - 05.2023
- Company Overview: Contract Role for Moody’s Analytics
- Global-level Program and Project Management Setting up L&D Governance including process documents and workflows
- Managing technical training needs for technology and allocating training resources per business requirements
- Oversee a team comprising L&D Associates responsible for facilitating the execution and deployment of diverse programs across all Lines of Service (LoS)
- This entails managing tasks such as scheduling, ensuring compliance reporting, and spearheading the development of e-learning initiatives
- Managing organization level Resourcing and scheduling across all training functions
- Managing learning journeys and Creating SOW's for vendors and Client's
- Building custom learning paths as per client requirements
- Guide and nurture the team, offering regular feedback to aid their daily progress and fostering their professional growth
- Additionally, identify and suggest training needs to facilitate career development
- Coordinating with senior stakeholders, faculty and clients to create Executive learning programs and journeys
- Create reusable journey paths and program outlines
- Learning architect activities including, Active involvement in program design and setting up the course calendar across all Executive Education Businesses
- Analyze patterns of issues and errors to streamline processes, pinpoint automation possibilities, and implement extra controls as needed
- Collaborating with stakeholders to create customized course-flow documents, approach notes, diagnostic reports and proposals related to various projects
- Maintaining an archive of learning nuggets that can be used across programs and created with support from different stakeholders
- Advising faculty, course facilitators and end clients on the effective use of digital learning tools as per available resources
- Well versed with enterprise learning solutions, contribute to best practice knowledge sharing and knowledge management in the industry
- Preparing, managing & allocating training budget and approval processing
- Designing E-learning, video/animations, job aids, design, script, and build training materials
- Building partnerships with local external experts to source learning and talent programs and/or tools that address either functional or leadership learning needs; own the relationship including negotiation, feedback, and course correction
- Provide Technical Support for the LMS across various channels by Utilizing support ticket information using Zendesk, Freshdesk, Jira and related tools to understand customer workflows and improve the Knowledge Base
- Well-versed with creating and managing Dashboards using Business intelligence tools such as Power BI and Tableau
- Hands on experience on Whitespace and other resourcing and scheduling tools
- Recording the enrolment, attendance, maintaining the program database, feedback collections etc
- Preparing Training calendar as per the business priorities and learning Calendar Upload and Catalog Maintenance
- Contract Role for Moody’s Analytics
Talent Development Specialist (Learning & Development)
Arete Incident Response
08.2021 - 07.2022
- Company Overview: Cyber Security
- Configure and manage learning content and learning experiences across a variety of systems and tools such as Workday, Corner Stone On Demand, Skillsoft, Percipio, SumTotal, SAP LITMOS, and Google Classroom, articulate 360
- Oversee escalations as required, serving as the primary point of contact and conducting Root Cause Analysis (RCA) when necessary
- Generating SCORM files based on requirements and building required material for learning solutions (material/media audio and video transcript, simulations, role plays, quizzes) using Atlas Cloud, Atlassian, Confluence, TechSmith Camtasia, Snagit
- Addresses workforce planning and management issues (e.g
- Recruitment, retention, training/cross- training/and refresher training)
- Driving projects on time, managing details, and keeping multiple tasks/projects on track
- Responsible for handling end-to-end program life cycle, including creating, managing, updating, changing, and deleting programs
- Flag issues and create plans to resolve them by providing timely input
- Designing technical curriculum (including facilitator's guides, participant manuals, and OJT checklists) in partnership with our SMEs for Incident Response Lead, Forensics, and other key roles
- Leverage data from performance reviews, employee surveys, and business and HR metrics to develop insightful solutions
- Preparing Training calendar as per the business priorities and learning Calendar Upload and Catalog Maintenance
- Well-versed with Business intelligence tools such as Power BI and Creating powerful and visual wondered dashboards
- Gathering the requirements, diagnosis, feedback, solution, and evaluation
- Create and maintain product onboarding learning series as needed
- Using trend data, assist with optimizing the Knowledge Cloud
- Enabling an organization to respond better and adapt to industry/market changes and technological advances
- Develop performance support resources, such as course hand-outs, tip sheets, exercise instructions, follow-up to training, etc
- That are appropriate to the audience under the direction of our subject matter experts
- Establishes and collects metrics to monitor and validate cyber workforce readiness including analysis of cyber workforce development to assess the career development and readiness of our new hire and existing talent
- Aligns training and learning to business requirements
- Cyber Security
Senior Talent Development Specialist (Senior Analyst)
ADP (Automatic Data Processing)
04.2020 - 07.2021
- Collaborate with stakeholders on launch plans and ongoing support needs
- Identify cohorts and work with Training Delivery to assign an available trainer for the cohort
- Has project management/program management experience in terms of managing L&D programs (Workfront)
- Managing Translations and email communications across organizations
- Effectively managing Organization Content webpages
- Managing Leadership Excellence programs
- Possess knowledge and practical experience in utilizing L&D technologies, with familiarity in various learning outputs such as eLearning, vILTs, Job Aids, SOP’s, knowledge base, etc
- Hands-on experience managing surveys (Survey Monkey, Google Forms & Microsoft Forms)
- Create dashboards from our Learning Records store for trainers to track their class progress
- Good experience in creating basic Dashboards and visualizations using Power BI
- Manage the logistics of learning and create an effective learning environment that includes successful knowledge transfer and learning measurement
- Builds strong trust with peer(s) across the global team and collaborates on global learning projects
- Owns reporting for learning on all training sessions, attendance, and learner feedback, etc
- Preparing Training calendar as per the business priorities and learning Calendar Upload and Catalog Maintenance
- Maintain, track, and report program metrics
- Develop and manage surveys and other tools and processes to assess ongoing needs for leadership development
Learning & Development Manager
Spectramind Solutions
02.2019 - 04.2020
- Conducting Induction and orientation programs
- Design, Plan and execute specific unit requirements including Domain and Skill certification
- Well-versed with traditional classroom training and virtual training sessions
- Working with managers and business leaders to identify key training needs and analyze trends within the business to support effectively for individuals & teams
- Monitor, track and report on training completion and success metrics
- Develop training manuals that target tangible results
- Preparing Training Calendar, allocating training as per employees' learning path through LMS, analysis and reporting of regional training activities
- Assisting in the development of standardized learning management processes and procedures, and templates
- (LMS)
- Tracking and managing project management activities
- Engaging units to co-create Training and development programs/plans
- Roll-out and Drive Training need analysis
- Creating scalable learning solutions to improve learner retention, job performance and the overall employee experience
- Effective communication with stakeholders/clients to derive the expected results
- Working with different SPOCs at different levels to drive initiatives end-to-end
- Effective Work handling with off-site & on-site management
- Measuring solution effectiveness and scalability of delivery modalities by using continuous feedback loops and mechanisms to identify gaps
- Facilitating scheduled and ad-hoc training delivery, supporting multiple project rollouts
- Identifying site-specific knowledge gaps through observations, focus groups, quality checks, and data analyses and proposing specific training topics based on findings
Process Trainer/ Training Lead
Wipro Limited
01.2015 - 02.2019
- Company Overview: Client: Google, Facebook
- Conducting training for new hires on their specific domains
- Developing a new set of methodologies in training
- Facilitating arrangements for new hires and stakeholders On-Floor support, On Job Training (OJT)
- Experience in managing broad global projects and learning activities
- Classroom Training and virtual class training
- Day-to-day supervision of employees
- Train the trainer programs(T3)
- Selecting personnel for specific positions and providing training and professional development
- Evaluating employee performance and identifying hiring and training needs
- Maintain database & training records, enrollment & turnout at training
- Maintain Training Feedback and reports
- Oversee client training programs that include e-learning, training videos, training feedback and more for clients
- Supervise escalations as needed, acting as the principal point of contact and performing Root Cause Analysis (RCA) when required
- Providing Technical Support and guidance to Trainers and Quality via email, Chat and other forms of communication in other locations
- Better understanding of training trends and developments
- Managing course enrolment, schedules and supervising daily workflow
- Boost training adoption by executing internal marketing strategies
- Produced detailed reports outlining performance against benchmarks (SLA's)
- Ability to perform multiple tasks simultaneously in a fast-paced, team environment
- Client: Google, Facebook
Senior Associate (Trainer)
SpectraMind Solutions
01.2014 - 01.2015
- Conducting training to new hires on the iOS Platform
- On Job Training programs for new joiners
- Designing and building applications for the iOS platform
- Conducting assessments post-training
- Ensuring the performance and quality of the developers to meet the timelines
- Collaborate with a team to define, design, and ship new methodologies in training
- Identify and correct bottlenecks and fix bugs in the platform
- Maintain database & training records, enrollment & turnout at training
- Collecting Training Feedback and preparing materials accordingly
Education
Master of Business Administration - HR
Osmania University
06.2018
B.Tech - CSE
Tudi Narasimha Reddy college of engineering
05.2013
Intermediate -
Guntur Vikas Junior College
04.2009
SSC -
Sri Santhosh Vidhya Nikethan High School
05.2007
Skills
- LMS Development
- Project Management
- Product Management
- Vendor Management
- Program Management
- Stakeholder Management
- Resource & Scheduling
- Onboarding & Orientation
- Budgeting
- Negotiation Skills
- Training Program Design
- Coaching and Development
- Corporate Training Programs
- People Management
- SLA Management
- Talent Management
- Risk Analysis
- Feedback Management Skills
- Needs Assessment
- Employee Retention
- Employee Rewards Programs
- Mission-driven
- Organizational Skills
- E-learning design
- Learning management systems
- Training delivery
- Organizational development
- Employee engagement
- Coaching and mentoring
- Performance monitoring
- Course development
- Resource coordination
Disclaimer
I hereby declare that the information furnished above is true & correct to the best of my Knowledge.
Personal Information
- Father's Name: Ashok Talla
- Date of Birth: Feb 28
- Nationality: Indian
Timeline
Manager, Learning & Development
PWC (PricewaterhouseCoopers)
04.2024 - 01.2025
Senior Learning and Development Consultant
Randstad Technologies Pvt Ltd
03.2023 - 05.2023
Talent Development Specialist (Learning & Development)
Arete Incident Response
08.2021 - 07.2022
Senior Talent Development Specialist (Senior Analyst)
ADP (Automatic Data Processing)
04.2020 - 07.2021
Learning & Development Manager
Spectramind Solutions
02.2019 - 04.2020
Process Trainer/ Training Lead
Wipro Limited
01.2015 - 02.2019
Senior Associate (Trainer)
SpectraMind Solutions
01.2014 - 01.2015
Master of Business Administration - HR
Osmania University
B.Tech - CSE
Tudi Narasimha Reddy college of engineering
Intermediate -
Guntur Vikas Junior College
SSC -
Sri Santhosh Vidhya Nikethan High School
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