SHIVA VARMA
Mira Road
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
1
1
Certification
Work History
Senior Tele Caller
HDB Financial Services
Mumbai
10.2024 - 04.2025
- Conducted follow-up services after initial customer contact to confirm satisfaction.
- Identified customer needs and clarified information to deliver effective solutions.
- Responded to incoming calls, providing accurate information to customers.
- Tracked unresolved inquiries to ensure timely resolution.
- Collecting dues.
Education
Bachelor of Management Studies -
Shankar Narayan College of Arts & Commerce
03-2024
HSC - Commerce
Shankar Narayan College of Arts & Commerce
03-2021
SSC -
B.M.S English High School
03-2019
Skills
- Customer service and support
- Problem resolution strategies
- Strategic planning
- Leadership development
- Relationship management
- Verbal communication skills
Hobbies and Interests
- Cricket
- Listening to Music
Languages
- English
- Hindi
- Marathi
Certification
- Diploma in Computer Application and Graphics, Tally ERP 9-GST, DTP, Advanced Excel
- Certificate in MS-CIT
Timeline
Senior Tele Caller
HDB Financial Services
10.2024 - 04.2025
Bachelor of Management Studies -
Shankar Narayan College of Arts & Commerce
HSC - Commerce
Shankar Narayan College of Arts & Commerce
SSC -
B.M.S English High School
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