Shiva Yadav
Solution Consultant
Noida
Summary
Results-driven Cloud Operations Specialist with 2.5+ years of experience, including 1+ years in Cloud Operations and 1.5 years as a Solution Consultant. Skilled in managing, monitoring, analyzing, troubleshooting, and optimizing cloud infrastructure across PROD, DEV, and UAT environments. Proficient in cloud production support, incident management, and application maintenance, ensuring high availability and performance. Strong knowledge of Linux, SQL, ITSM tools (ServiceNow, Salesforce), and scripting to automate and enhance cloud operations. Seeking to leverage expertise in cloud operations and application support to drive reliability, scalability, and efficiency in cloud-based environments.
Overview
3
3
years of professional experience
Work History
Solutions Consultant
Ukg
06.2022 - Current
- Proficient in implementing Ready Modules: HR, collaborating closely with US consultants to deliver high-quality full and sub-builds that exceed client expectations and drive project success.
- A strong team player, actively supporting teammates by addressing queries and devising innovative solutions to overcome implementation challenges.
- Committed to excellence, dedicated to going the extra mile in large-scale builds to ensure seamless execution and outstanding client satisfaction
Cloud Support Engineer
Ukg
06.2022 - 08.2023
- Proactively monitor WFC, WFAN, and TeleStaff servers, applications, and services across PROD, DEV, and UAT environments using a combination of tools to ensure high availability and adherence to SLAs.
- Utilize tools such as ServiceNow, Salesforce, C-Salt, FileZilla, TreeSize, and Server Health Tool for efficient system management and troubleshooting.
- Collaborate with the DBA team to provide end-user support, ensuring seamless operations and minimizing downtime through effective communication.
- Provide Windows Server support, maintaining infrastructure per ITIL standards with 24/7 real-time monitoring.
- Conduct log analysis and lead bridge calls/meetings to investigate and resolve PROD server outages by identifying root causes.
Education
Bachelor of Technology - Computer Science
Banasthali Vidyapith
Jaipur, India 04.2001 -
Skills
Technical Skills:
- Databases: MySQL
- Programming & Web Technologies: HTML, CSS, OOPs Concepts
- Cloud & ITSM Tools: ServiceNow, Salesforce
- Incident & Application Management: Incident Management, Application Support
- Business & System Analysis: Technical Requirement Design, Business Analysis
- HR Systems & Implementations: HR Implementations
- Customer Engagement: Customer Needs Assessment, Sales Support
Timeline
Solutions Consultant
Ukg
06.2022 - Current
Cloud Support Engineer
Ukg
06.2022 - 08.2023
Bachelor of Technology - Computer Science
Banasthali Vidyapith
04.2001 -
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