Shivaam Tejpal
Powai
Summary
Experienced Customer Success Manager with a proven track record of exceeding client expectations and driving revenue growth. Skilled in building strong relationships and providing exceptional customer support. Passionate about delivering results. Attentive professional with experience assisting clients by selling office and shipping services. Successful at determining customer needs to suggest appropriate printing, graphics, and shipment options. Quick-thinking when solving problems to complete multiple orders on time with quality results.
Overview
13
13
years of professional experience
Work History
Data Center Consultant - Data Center Services
VISASQ / Coleman
08.2024 - Current
- Assessment and Planning: Evaluate existing infrastructure and identify gaps or areas for improvement.
Develop strategies for capacity planning, scalability, and resource optimization. - Design and Implementation:Architect data center layouts, including power, cooling, and network systems.
Oversee the deployment of hardware, software, and virtualized environments. - Performance Optimization: Ensure systems are optimized for performance, availability, and energy efficiency.
Recommend and implement upgrades or technologies to enhance operations. - Disaster Recovery and Business Continuity: Design and implement backup, failover, and recovery strategies.
Test and maintain business continuity plans to minimize downtime.
Client Services Manager - Data Center Services
Accenture
Mumbai
12.2017 - 08.2024
- Managed client onboarding process resulting in increased client retention rates
- Managed client accounts, ensuring high levels of satisfaction and retention
- Led a team in resolving complex client issues and providing exceptional customer support
- Implemented strategies to improve client communication and streamline service delivery processes
- Led a team of client service representatives to exceed customer satisfaction goals
- Conducted regular team training sessions to enhance communication and problem-solving skills
Sales Analyst - Telecommunication
Tech Mahindra
Mumbai
07.2015 - 12.2017
- Analyzed sales data to identify trends and opportunities for growth
- Utilized CRM tools to track, manage, and report on sales performance
- Created detailed sales reports and presentations for senior management review
- Collaborated with cross-functional teams to optimize sales strategies and processes
Customer Service Executive - Travel & Tourism
WNS Global Services
Mumbai
11.2013 - 04.2015
- Managed high-volume customer inquiries, resolving issues with professionalism and efficiency
- Provided exceptional service, exceeding customer expectations and ensuring satisfaction
- Collaborated with cross-functional teams to improve service processes and enhance customer experience
- Demonstrated strong communication skills, building rapport with customers and delivering solutions promptly
Assistant Client Service Manager - Construction
Supreme Infrastructure India Limited
Mumbai
07.2011 - 05.2013
- Coordinated client meetings; prepared materials, agendas, and minutes
- Managed client inquiries and concerns; ensured timely resolution and client satisfaction
- Assisted in developing client communication strategies to enhance relationships and retention
- Collaborated with cross-functional teams to meet client needs and drive business growth
Education
Data Center Consultant - Data Center Services
VISASQ / Coleman
11.2024
BBA - Marketing
Tilak Maharashtra Vidyapeeth
Skills
- Cross-functional coordination
- Client relationship building
- Innovation and creativity
- Business presentation
- Reporting writing
- Assessments
- Risk assessment
- Client relationships
- Management coaching
- Client rapport
- Time management
- Processes and procedures
- Change management
- Subject matter expert
- Client requirements assessment
- Performance assessments
- Stakeholder engagement
- Client engagement
- Strategic planning
- Strategic growth management
- Team leadership & development
- Customer relationship management
- Project leadership
Websites
Languages
- French
- English
- Hindi
- Marathi
Opentorelocation
True
References
References available upon request.
Timeline
Data Center Consultant - Data Center Services
VISASQ / Coleman
08.2024 - Current
Client Services Manager - Data Center Services
Accenture
12.2017 - 08.2024
Sales Analyst - Telecommunication
Tech Mahindra
07.2015 - 12.2017
Customer Service Executive - Travel & Tourism
WNS Global Services
11.2013 - 04.2015
Assistant Client Service Manager - Construction
Supreme Infrastructure India Limited
07.2011 - 05.2013
Data Center Consultant - Data Center Services
VISASQ / Coleman
BBA - Marketing
Tilak Maharashtra Vidyapeeth
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