Shivaanand Nadar
Senior Operation Manager
Navi Mumbai
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
2025
2025
years of professional experience
5
5
years of post-secondary education
1
1
Certification
4
4
Languages
Work History
Senior Operations Manager
One Solution Services
03.2022 - Current
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Implemented data-driven decision making to inform business strategies and drive operational excellence.
- Enhanced customer satisfaction with the implementation of effective communication channels and timely resolution of issues.
- Built strong relationships with key stakeholders through consistent engagement, collaboration, and transparent communication practices.
- Improved operational efficiency by streamlining processes and implementing innovative strategies.
- Reduced costs for increased profitability by optimizing resource allocation and eliminating redundant tasks.
- Developed risk management strategy to proactively identify and mitigate potential issues, ensuring smooth operations.
- Negotiated contracts with new vendors, securing quality materials and services at competitive prices.
- Improved inventory management system to minimize waste and ensure optimal stock levels at all times.
Operations Manager
Samarth Solution
03.2020 - 02.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed and implemented strategies to maximize customer satisfaction.
- Facilitated smooth collaboration between departments through clear communication channels.
- Analyzed and reported on key performance metrics to senior management.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Developed and maintained relationships with external vendors and suppliers.
- Reduced operational risks while organizing data to forecast performance trends.
Sr. Operational Executive
Pavithra Hospitality
3 2016 - 01.2020
- Coordinating with Vendors
- Coordinating with clients
- Handle clients' inquiries over the telephone and in person and forward important calls to the events manager
- Assist in the setting up and tearing down of events, with special focus on timeliness and care of the materials involved
- Create and maintain accurate and up to date records and files for all event management projects and ensure that all contracts are properly secured
Team Leader
CalibeHR
07.2014 - 10.2015
- Making Daily MIS in excel
- Handling a team
- Coordinating with the clients
- Traveling to clients place on weekly basis
- Daily Review with team member through call
- Achieving targets within given TAT
SAP data Entry Operator
Voltas
02.2012 - 10.2012
- SAP Operator
- Making PR
Education
High School Diploma -
Smt Sushiladevi Deshmukh Vidyalaya
Mumbai 01.2000 - 05.2005
Skills
Operations Management
KPI Tracking
Strategic Planning
Employee Coaching
Team Leadership
Problem-Solving
Operations Oversight
Time management abilities
Multitasking
Customer Relations
Staff Development
Inventory Control
Employee reviews
Core accomplishments
- Western Union Money Transfer, 45 Team member, The project aimed at Compliance Audit & Compliance auditing it's all about the relationship between Money Sender and the Money Receiver, Every single transaction KYC had to be checked properly.
- Kotak Mahindra International, 5 Team member, The project aimed at KYC Compliance and It's related to International Customer KYC, KYC details to be checked and input in DMS MFUND-ISS (CITRIX ZEN).
- ICICI Lombard, 15 Team member, The project aimed at Insurance (Farmers) and It's a census (Farmers) & Crop related Data which has to be Maintained in Excel.
- HDFC (Loan Process), 28 Team member, The project aimed at KYC Compliance and It's a loan process where Customers KYC been Sorted, Tagged, Assigned & Quality checked by the Operators.
Education
Bcom Commerce
Mumbai University ( 2007 - 2011 )
HSC Commerce
Mumbai State Board ( 2005 - 2007 )
Certification
SAP
Volley Ball , Cricket , Football , Indoor Games
Represented my school in the regional level volley ball competition and were runner up twice.
I received the scholar athlete award for every season at school i was always pleased when awarded with this because it shows my dedication in school and in my sport.
I worked hard to maintain my GPA and continue to improve in my athlete.
Twice competed NaviMumbai Runothon was runner up (6km) 2003/2004.
Timeline
Senior Operations Manager
One Solution Services
03.2022 - Current
Operations Manager
Samarth Solution
03.2020 - 02.2022
Team Leader
CalibeHR
07.2014 - 10.2015
SAP data Entry Operator
Voltas
02.2012 - 10.2012
High School Diploma -
Smt Sushiladevi Deshmukh Vidyalaya
01.2000 - 05.2005
Sr. Operational Executive
Pavithra Hospitality
3 2016 - 01.2020
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