Shiva Charan K
Hyderabad
Summary
11 years of experience as a Project/Transition Manager with expertise in ServiceNow and Focused Build platforms. Proven track record in managing end-to-end development and implementation of onboarding products, including Accounts Payable processes and Testing tools. Strong skills in stakeholder requirement gathering and project planning, ensuring timely delivery of high-quality solutions. Demonstrated ability to effectively collaborate with cross-functional teams and present solution outcomes to stakeholders.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Mobilization Specialist /Project Manager, PMO
Accenture Solutions Private Limited
Hyderabad
09.2024 - Current
- Led end-to-end PTP, O2C, FP&A, COE, and RTR transition planning and execution for multi-wave programs, driving stakeholder alignment, risk mitigation, and governance setup across global delivery centers.
- Designed and implemented integrated transition plans encompassing change management, communication strategies, and SLA frameworks to ensure seamless service continuity.
- Successfully transitioned over 100 FTEs across diverse industry verticals, with a 100% on-time delivery rate and zero disruption to client operations.
- Facilitated structured knowledge transfer programs, including proficiency assessments, SOP (DTP) validation, and SME-led walkthroughs, to ensure operational readiness.
- Raised job requisition requests and collaborated with recruitment teams to conduct interviews for KT resources, aligning with delivery and client expectations.
- Defined the Knowledge Transfer approach, identified joint KT team members, and prepared effort estimations and logistics to support smooth onboarding.
- Secured sign-offs on phased volume ramp-up plans, SOPs, detailed process maps, and quality frameworks to ensure readiness for go-live.
- Validated proposed solutions and underlying deal assumptions, enabling informed decision-making, and fostering client trust through transparent communication.
- Managed transition financials—budgeting, cost tracking, and reporting—using standardized templates and governance protocols to maintain fiscal transparency.
Assistant Manager (PMO)
Deloitte Support Services India Private Limited
Hyderabad
11.2018 - 07.2024
- A P2P and ServiceNow PMO, responsible for gathering ServiceNow & Accounts Payable enhancement requirements, ensuring stakeholders understood the requirements and the potential business impact, writing user stories with user acceptance criteria, and sharing them with Developers.
- Obtaining approval from the top level stakeholders for the enhancements' budget.
- Manage the entire PTP Onboarding process including Master data Management, Invoice Processing, and Disbursement Processes, ensuring operational excellence and compliance.
- Spearhead the Procure to Pay Testing and Data validation cycles, ensuring smooth coordination and seamless execution.
- Research, evaluate, and implement testing tools and technologies to enhance testing efficiency and effectiveness.
- Oversee the implementation of ServiceNow & AP enhancements, ensuring adherence to project plans and timelines.
- Lead and manage a team of SAP software testers, providing guidance, mentorship, and support to ensure their professional growth and effective performance.
- Generate comprehensive reports on testing progress, issues, and results.
- Maintain detailed documentation of test plans, test cases, and test results for future reference.
- Oversee all aspects of quality assurance, including test planning, test case development, execution, and defect tracking.
- Ensure adherence to quality standards and best practices.
- Collaborate with project managers, development teams, and other stakeholders to plan test schedules, resources, and deliverables.
- Ensure timely and efficient execution of testing phases within project timelines.
- Create, implement, and continuously improve test strategies, methodologies, and processes to achieve optimal test coverage and product quality.
- Setting up meetings, sharing MOMs and Charing the Governance calls.
- Develop comprehensive project plans for ServiceNow & P2P process implementations, including project objectives, scope, dependencies, timelines, milestones, and estimate the efforts for the deliverables.
- Maintain clear and consistent communication with stakeholders, providing regular updates on project status, issues, and resolutions.
- Manage change in requirement or priority based on business strategy.
- Conduct weekly, fortnightly, and monthly cadences.
Accounts Payable Specialist
DSM Shared Services India
Hyderabad
11.2017 - 09.2018
- Maintain vendor records in the MDM tool by collecting and updating vendor information.
- SAP Ariba Supplier Management - Contract creation in SAP SRM.
- The creation of purchase orders for German vendors.
- SAP Ariba Supplier Management - Provides access to supplier information.
- Contract Creation in SAP SRM.
Finance Operations Analyst (Accounts Payable)
Amazon Indian Development Center India Private Limited
Hyderabad
09.2014 - 11.2017
- Managed full cycle Accounts Payable responsibilities in a high-volume, fast-paced environment.
- Ensured timely processing and payment of all vendor invoices, maintaining accuracy and efficiency.
- Resolved collection issues and effectively managed invoice discrepancy matters, ensuring timely resolution.
- Efficiently created new suppliers and accurately updated supplier information in the vendor master database, contributing to data integrity and process optimization.
- Verified details provided for vendor data requests, maintaining meticulous attention to accuracy and completeness.
- Proactively communicated with vendors via calls and emails to confirm the accuracy of the provided data, fostering strong relationships.
Education
MBA - Finance
Osmania University
Hyderabad01.2014
B.Com - Accounts
Bharatiya Vidya Bhavan
Hyderabad01.2012
Skills
- PMP
- Product Owner Certified
- Transition Management
- Scrum Certified
- UAT Planning
- Knowledge transfer Planning
- Vendor/Client Management
- Accounts Payable
- Service Now Implementation
- SAP FI testing
- Stakeholder engagement
- Project planning
- Change management
- Risk mitigation
- Resource allocation
- Operational Streamlining
Certification
- Salesforce Certified Administrator, 08/31/25
- Scrum Alliance Certified Scrum Master, 08/31/25
- Certified Scrum Product Owner, 08/31/25
Languages
- English
- German
- Telugu
- Hindi
Timeline
Mobilization Specialist /Project Manager, PMO
Accenture Solutions Private Limited
09.2024 - Current
Assistant Manager (PMO)
Deloitte Support Services India Private Limited
11.2018 - 07.2024
Accounts Payable Specialist
DSM Shared Services India
11.2017 - 09.2018
Finance Operations Analyst (Accounts Payable)
Amazon Indian Development Center India Private Limited
09.2014 - 11.2017
MBA - Finance
Osmania University
B.Com - Accounts
Bharatiya Vidya Bhavan
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