Shiva Charan Penthala
Hyderabad
Summary
Dynamic Business Analyst with a proven track record at Managni Systems, excelling in data analysis and project management. Adept at translating complex requirements into actionable solutions, I foster collaboration across teams and drive impactful results. Skilled in ServiceNow administration, I enhance operational efficiency while ensuring robust network configurations and security measures.
Overview
7
7
years of professional experience
Work History
Business Analyst
Managni Systems
Hyderabad
10.2023 - Current
- Identified needs of customers promptly and efficiently.
- Managed diverse projects for data capture, storage and forecast analysis.
- Defined business requirements and reported them back to stakeholders.
- Managed and led meetings and workshops with multiple departments to solidify requirements.
- Worked closely with clients, technicians, and managerial staff to provide operational support and project updates.
- Translated user needs into actionable items that could be addressed by IT teams.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Prepared business proposals and presentations for various stakeholders.
ServiceNow Administrator
Rapinno Tech Solutions
Hyderabad
02.2023 - 06.2023
- Provided troubleshooting and testing to support network.
- Responsible for access control, security, and monitor enhancements.
- Executed ServiceNow system upgrades through tailored workflows.
- Developed custom applications and modules in ServiceNow to support business requirements.
- Resolved software problems through close coordination with technical teams.
- Executed development, testing, and deployment of workflows with precision.
- Ensured seamless functionality validation during ServiceNow deployment testing phases.
Service Desk Analyst
Managni Systems
Bangalore
02.2018 - 11.2022
- Assisted users with installation of new applications or software updates as needed.
- Configured computing, networking, and security systems within cloud environment.
- Referred major hardware or software problems or defective products to vendors or technicians for service.
- Handled troubleshooting tasks for Local Area Networks, Wide Area Networks, and voice systems to reduce network connectivity problems.
- Boosted cloud development by creating functions, applications, and databases for users.
- Created IAM policies for users and groups with proper access control levels according to organizational security requirements.
- Led AWS cost-optimization initiatives, identifying savings opportunities and implementing cost-control measures.
- Configured and managed Virtual Private Cloud (VPC) environments to isolate and secure cloud resources.
- Configured backup plans for data stored in Amazon S3 buckets by scheduling regular backups and establishing retention periods.
Education
Bachelor of Science - Computer Science
Acharya Nagarjuna University
Guntur06-2022
Skills
- Data analysis
- Business analysis
- Requirements gathering
- Project management
- Workflow development
- ServiceNow administration
- Technical troubleshooting
- Cloud computing
- Network configuration
- Technical documentation
- Network troubleshooting
- Cross-functional collaboration
Timeline
Business Analyst
Managni Systems
10.2023 - Current
ServiceNow Administrator
Rapinno Tech Solutions
02.2023 - 06.2023
Service Desk Analyst
Managni Systems
02.2018 - 11.2022
Bachelor of Science - Computer Science
Acharya Nagarjuna University
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