SHIVACHNA SONI
New Delhi
Summary
Skilled in strategic policy analysis and stakeholder engagement, my tenure at Amazon honed my problem resolution and analytical thinking. Expertise in GIS tools and effective communication, I've led initiatives improving community and environmental policies. Achievements include enhancing customer satisfaction and policy advocacy, showcasing leadership and critical thinking in dynamic environments.
Overview
4
4
years of professional experience
Work History
Resolution Specialist
Amazon US
Noida
10.2024 - Current
- Participated in a field survey to collect data on local needs and socio-economic conditions, gaining valuable insights into the community dynamics that inform policy decisions.
- Engaged directly with rural communities, strengthening my ability to communicate effectively with diverse groups and understand their needs, which is key to engaging with stakeholders in public affairs.
Trainee
Quality Council of India
04.2024 - 06.2024
- Gained practical experience in policy analysis and quality assurance methodologies, contributing to improving educational standards and formulating policy recommendations for educational development
- Collaborated with industry experts on strategic initiatives aimed at enhancing quality management in public services, paralleling the type of policy advisory and legislative work involved in public affairs
Intern
Vanashakti
03.2024 - 04.2024
- Conducted research on environmental conservation, focusing on sustainable practices and their policy implications, which honed my skills in regulatory research and environmental policy advocacy
- Led GIS mapping projects, analyzed environmental data, and participated in outreach activities-skills transferable to public policy research and advocacy, especially in areas related to environmental or community development
Resolution Specialist
Amazon
09.2022 - 07.2023
- Issue Resolution & Policy Advocacy: Analyzed complex customer inquiries, provided tailored solutions, and ensured customer satisfaction, mirroring the problem-solving required in policy and regulatory advocacy
- Stakeholder Relationship Management: Built and maintained strong relationships with customers, offering personalized solutions that demonstrate the skills needed for engaging with stakeholders in public affairs campaigns and advocacy efforts
Resolution Specialist
Concentrix
05.2021 - 05.2022
- Company Overview: WazirX - Crypto Market
- Advanced Issue Resolution: Specialized in resolving high-level customer issues related to transactions, security concerns, and platform usability
- This experience translates into handling complex policy matters and regulatory issues in public affairs and advocacy
- Customer Education & Communication: Effectively communicated complex cryptocurrency concepts to users, similar to explaining policy matters to stakeholders or educating communities on governance issues
- WazirX - Crypto Market
Education
Postgraduate Diploma - Public Policy
St. Xavier's College
01.2024
Bachelor of Arts - Programme
Jesus and Mary College, University of Delhi
01.2023
12th Grade - CBSE
Cambridge Foundation School
01.2020
10th Grade - CBSE
St. Michael's Senior Secondary School
01.2018
Skills
- Project Management
- Public Relations
- Teamwork
- Time Management
- Leadership
- Effective Communication
- Critical Thinking
- Digital Marketing
- MS OFFICE
- CRM SOFTWARE
- GIS TOOLS
- DATA MANAGEMENT
- Strategic Policy Analysis
- Stakeholder Engagement & Relationship Building
- Program Management & Implementation
- Problem Resolution & Analytical Thinking
- Monitoring & Evaluation
- Communication & Reporting
- Government Relations & Advocacy
Languages
- English
- Hindi
Timeline
Resolution Specialist
Amazon US
10.2024 - Current
Trainee
Quality Council of India
04.2024 - 06.2024
Intern
Vanashakti
03.2024 - 04.2024
Resolution Specialist
Amazon
09.2022 - 07.2023
Resolution Specialist
Concentrix
05.2021 - 05.2022
Postgraduate Diploma - Public Policy
St. Xavier's College
Bachelor of Arts - Programme
Jesus and Mary College, University of Delhi
12th Grade - CBSE
Cambridge Foundation School
10th Grade - CBSE
St. Michael's Senior Secondary School