Hi, I’m
Shivadatta Sharma
Bangalore
Summary
Seasoned Senior Training Manager with comprehensive background in designing, developing and implementing training programs. Possess strengths in leadership, strategic planning and team building backed by solid proficiency in e-learning platforms and Learning Management Systems (LMS). Have demonstrated ability to foster staff development through hands-on training, online learning and individual coaching. Instrumental in improving training procedures resulting in increased productivity and employee satisfaction.
Overview
21
years of professional experience
Work History
FreelanceBangalore
Training Consultant
01.2024 - Current
Job overview
- Created comprehensive training plans based on organizational goals and objectives.
- Facilitated group activities that promoted collaboration among employees.
- Assisted with onboarding new hires by providing guidance on company policies and procedures.
- Organized workshops for managers to help them improve their leadership skills.
- Prepared detailed reports summarizing outcomes of each program offered.
- Developed online learning modules for remote workers or those unable to attend live sessions.
- Trained as many as 750 employees over a period of 8 months
Exploring Infinities Edtech Pvt Ltd (Bhanzu)Bangalore
International Sales Manager
12.2022 - 10.2023
Job overview
- Developed and implemented international sales strategies to increase market share in key regions.
- Created marketing materials and campaigns to promote products in target countries.
- Conducted assessments to determine skill gaps of existing personnel.
- Provided coaching and mentorship programs for staff members.
- Monitored progress of trainees through feedback from managers and supervisors.
- Identified areas of improvement in existing training methods and procedures.
NetCom Learning India Pvt LtdBangalore
Learning Consultant
05.2021 - 11.2022
Job overview
- Developed online learning modules and materials to facilitate remote learning during the COVID-19 pandemic
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base
- Account Management
- Handle all Pre-sales and Post-sales requirements of the customer
- Utilized technology, such as interactive whiteboards and online learning platforms, to enhance student learning
UnacademyBangalore
Sales Manager
03.2020 - 04.2021
Job overview
- Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.
- Managed order cycle to enhance business development and maintain sustainability and customer satisfaction
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired, and trained highly qualified staff by teaching best practices, procedures, and sales.
- Monitor the performance of Academic Counsellors, resolve customer queries, and escalations strategies.
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Organized and coordinated training sessions for new employees.
- Conducted assessments to determine skill gaps of existing personnel.
- Capture feedbacks of learners, educators, counselors, etc., and share it with the business teams.
MERITNATION.COMHyderabad
Branch Manager
01.2019 - 04.2020
Job overview
- Company Overview: A Joint Venture Of Naukari.com
- Assessed expansion plans and presented costs to forecast trends and recommend changes
- Boosted branch sales by developing and deepening customer loyalty through incentive programs
- Protected company assets with strategic risk management approaches
- Assessed employee performance and developed improvement plans
- Created strategies to develop and expand existing customer sales, resulting in an increase in annual sales
- Engaged employees in business processes with positive motivational techniques
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set
- Developed and delivered polished sales presentations in order to highlight product and service quality
- A Joint Venture Of Naukari.com
MPN Capital Pvt LtdBangalore
Sr. Manager - Training
06.2017 - 12.2018
Job overview
- Created training materials and conducted training sessions to ensure compliance with policies and procedures
- Conducted training needs assessments to identify employee skill gaps, resulting in targeted training sessions that improved performance
- Developed a system to measure and evaluate training effectiveness, resulting in improved training programs
- Content creation and Training Delivery for 300+ Tele-Callers
Landmark Insurance Brokers Pvt LtdBangalore
Training Manager
01.2015 - 06.2017
Job overview
- Conducted orientation sessions and organized on-the-job training for new hires.
- Created an in-depth training manual for all employees.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Evaluated the success of training programs and recommended improvements to upper management to enhance effectiveness.
- Directed field training to enhance participants' skills.
- Analyzed the effectiveness of training programs at all levels and recommended updates.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Directed training programs and development paths for managers and supervisors
Toyota TsushoBangalore
Assistant Training Manager
05.2012 - 11.2014
Job overview
- Travelled to Toyota Dealerships (150+) across India and delivered Sales & Service Training on our Flagship Insurance product
- Responsible for the stake holder Management
- Observe and review training delivery and coach Trainers on the same
- Manage and supervise a team of 4 Training Specialists across regions
- Prepare regular, accurate, and meaningful internal and external reports related to training
- Prepare analysis and action plans to improve training delivery
- Reviewed and edited all training materials for accuracy and company policy compliance
WNS Global ServicesBangalore
Lead Coach
10.2006 - 02.2012
Job overview
- Accountable for managing and meeting Service, Morale and Profit metrics for team of up to 21 associates across 3 voice teams dealing with Indexing and Claims Settlement
- Allocation of work streams based on priority to different team members
- Monitoring and reporting performance on productivity, quality and resource availability to senior leadership members
- Creating Capacity plans based on resource availability and expected volumes
- Monitoring and analysing performance trends and implementing corrective actions where required
- Conducting monthly performance reviews followed by setting of Goals and Expectations for each associate
Convergys IndiaBangalore
Customer Service Representative
03.2004 - 09.2006
Education
BangurNagar Degree CollegeBangalore
Bachelor from Accounts & Marketing
06.2000
Skills
- Online Instruction
- Decision Making
- Leadership
- Time Management
- Ability to Multitask
- Communication Skills
- Leadership Skills
- Problem Solving Skills
- Performance Evaluation
- Learning Management Systems
- Performance Assessment
- New program development
- Business Development Strategies
- Interpersonal Communication Skills
- Classroom Instruction
- Process Improvements
- Organizational Development
Languages
- English
- Kannada
Timeline
Training Consultant
Freelance
01.2024 - Current
International Sales Manager
Exploring Infinities Edtech Pvt Ltd (Bhanzu)
12.2022 - 10.2023
Learning Consultant
NetCom Learning India Pvt Ltd
05.2021 - 11.2022
Sales Manager
Unacademy
03.2020 - 04.2021
Branch Manager
MERITNATION.COM
01.2019 - 04.2020
Sr. Manager - Training
MPN Capital Pvt Ltd
06.2017 - 12.2018
Training Manager
Landmark Insurance Brokers Pvt Ltd
01.2015 - 06.2017
Assistant Training Manager
Toyota Tsusho
05.2012 - 11.2014
Lead Coach
WNS Global Services
10.2006 - 02.2012
Customer Service Representative
Convergys India
03.2004 - 09.2006
BangurNagar Degree College
Bachelor from Accounts & Marketing
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