Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Overall Experience
Accomplishments
Languages
Timeline
Generic

Shivagami Guruvayurappan

Hyderabad

Summary

Dynamic Associate Manager at JP Morgan Chase with a proven track record in KYC compliance and process improvement. Recognized for exceptional leadership and team management, driving customer onboarding efficiency and enhancing service quality. Adept at metrics reporting and fostering collaboration, consistently achieving high performance and customer satisfaction.

Overview

10
10
years of professional experience

Work History

Associate Manager

JP Morgan Chase
Hyderabad
08.2017 - Current
  • Associate Manager - Wholesale KYC Operations.
  • Facilitated on-the-job training to enhance workforce skills.
  • Supervised team tasks.
  • Ensure thorough compliance with the firm’s KYC protocols by accurately finalizing CIP, EDD, LDD and SpDD documentation.
  • Consistently adhered to service levels while managing new customer onboarding, client transfers, and periodic renewals.
  • Facilitate seamless collaboration between teams for on-time completion of reviews.
  • Prepared weekly and monthly metrics for presentation in operations review meetings.
  • Coordinated with technology team to resolve technical issues.
  • Streamlined process improvements by addressing procedural discrepancies.
  • Generated and distributed MIS reports for project updates to management team.
  • Recognized with Team DPS award for Q1 2022 and RnR award for Q3 2022.
  • Recognized with individual DPS award for exceptional service in Q2 2023.
  • Recognized as a top performer multiple times.
  • Earned praise from top management.
  • Ensured smooth workflow without managerial presence.
  • Facilitated team-building exercises helping to create collaborative workplace culture.
  • Prioritized and delegated tasks for efficient completion within team environment.
  • Ensured compliance with company regulations, laws, and safety standards.
  • Planned and led team meetings to review business results and communicate new and ongoing priorities.
  • Assigned work and monitored performance of project personnel.
  • Managed daily workflow of team members to meet organizational goals.
  • Tracked project milestones and communicated updates to stakeholders.
  • Provided guidance on complex projects ensuring deadlines were met.
  • Conducted regular performance reviews with direct reports.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.
  • Created monthly reports outlining progress on key initiatives.
  • Assisted in developing policies and procedures that improved customer satisfaction ratings.
  • Monitored customer complaints and provided timely solutions to improve customer experience.
  • Recognized by management for providing exceptional customer service.
  • Conducted testing of software and systems to ensure quality and reliability.

Process Analyst

Wipro Technologies
06.2015 - 07.2017
  • Role: Process Analyst
  • Experience: 2 Y 1 M
  • Client: Llyods Banking, HSBC
  • Stream: IT Security Operations managing user details in servers

Admin – Information Security

Wipro Technologies
Chennai
10.2016 - 06.2017
  • Company Overview: HSBC
  • Worked as Admin for client HSBC in Asset Management Group i.e., Recertification Process, an FIM requirement aimed at reducing risk associated with unauthorized or inappropriate access to systems and data
  • Ensured recertification is executed on at least an annual basis
  • Prepared user’s list and type access they had with the help of dump received from client
  • HSBC

Module Leader – Information Security

Wipro Technologies
Chennai
06.2015 - 10.2016
  • Company Overview: Lloyds Banking Group
  • Part of Global Service Delivery team: understanding the needs of its customers by offering receptive, responsive, and prompt services which enable the Bank to build profitable long-term partnerships with its customers
  • Worked as a Project Engineer (L1) for client Lloyds Banking Group
  • Responsible for day to day activities surrounding general user id administration and access controls/resource authorization requests across multiple environments/systems
  • Quality driven leadership experience in User Access Management environment (Identity Access Management)
  • Responsible for user and server administration and file share permission
  • Creation, modification and deletion of user accounts on Unix/Linux, HP-UX, Solaris servers and also in storage devices
  • Managing permission and access levels of user accounts in Cyberark tool
  • Worked on Oracle Identity Manager and have good knowledge on the workflow, structure and its functionalities
  • Securing personal privileged and generic accounts in digital vaults via Cyber-Ark Privileged Identity Management Tool
  • Effective usage of metrics/reports to meet the business expectations and service level agreements on service request escalations
  • Creating SOP’s on process defined
  • Delegate responsibility/tasks/projects and monitor performance for successful closure
  • Performed various analysis/trending to identify the issues related to the automation failures and escalations
  • Lloyds Banking Group
  • Imparted training for new joiners within the organization
  • Actively participated in Contingency planning and BCP Testing
  • Played a key role in new business transition setting up the knowledge base, training to the new team members
  • Identified for updating procedures as and when required and ensuring that this is cascaded to the team
  • Presented with Star Performer
  • Project Engineer (L1 support), improved the support and the service provided to Information Security & Risk functions which resulted in increased customer perceptions score and the team strength for this area increased with new business & tasks
  • Drove process excellence through process re-engineering, identifying gaps which resulted in improved customer satisfaction & reduction in risk to bank, better team’s performance, productivity & utilization and quality

Education

POST-GRADUATION (M.B.A) - Finance

Suprabhath Institute of Management and Computer Science
Secunderabad
06.2021

GRADUATION (BSC) - MPCs

Bhavans Vivekananda Degree College
Secunderabad
06.2015

Bachelor of Science - Science

Bhavans Sri Aurobindo Junior College
Hyderabad
06-2011

SSC - Vijay Mary High School
Hyderabad
01-2009

Skills

  • KYC
  • Quality Assurance
  • Process Map
  • SOP and Training Plan
  • FTE Analysis
  • Skill Matrix
  • Dashboard
  • Business Development Presentations
  • Communication and Team work
  • Commercial Banking
  • Correspondent Banking
  • Investment Banking
  • Client Life Cycle
  • Project Management
  • Leadership Edge
  • Audit
  • KYC compliance
  • Process improvement
  • Team management
  • Customer onboarding
  • Metrics reporting

Languages

  • English
  • Hindi
  • Tamil
  • Telugu

Personal Information

  • Date of Birth: 05/23/93
  • Gender: Female
  • Nationality: Indian

Overall Experience

8 years 2 months

Accomplishments

  • DPS Award for exceptional performance

Languages

Tamil
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Hindi
Advanced (C1)
C1

Timeline

Associate Manager

JP Morgan Chase
08.2017 - Current

Admin – Information Security

Wipro Technologies
10.2016 - 06.2017

Process Analyst

Wipro Technologies
06.2015 - 07.2017

Module Leader – Information Security

Wipro Technologies
06.2015 - 10.2016

POST-GRADUATION (M.B.A) - Finance

Suprabhath Institute of Management and Computer Science

GRADUATION (BSC) - MPCs

Bhavans Vivekananda Degree College

Bachelor of Science - Science

Bhavans Sri Aurobindo Junior College

SSC - Vijay Mary High School

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Shivagami Guruvayurappan