Shivagami Guruvayurappan
Client Data Manager I
Hyderabad,TG
Summary
Operations, KYC, and Risk & Controls Leader experienced in Client Lifecycle Management and AML/KYC compliance. Led high-performing teams to drive strategic initiatives and strengthen risk and control frameworks while ensuring regulatory compliance and enhanced client outcomes. Focused on delivering operational transformation through effective project management and problem-solving.
Overview
4
4
Languages
11
11
years of professional experience
Work History
Client Data Associate I
JP MORGAN & CHASE
2017.08 - Current
- Lead a KYC Operations team of up to 10 FTEs, driving workforce planning, talent development, performance tracking, and a high-performance culture.
- End-to-end management of onboarding, renewals, remediation, and maintenance while ensuring strict AML/KYC and regulatory compliance.
- Handled CDD and lifecycle activities for complex institutional portfolios (Banks, NBFIs, Funds) across multiple jurisdictions.
- Balanced accelerated delivery timelines with controls, reconciliations, and risk management to ensure success of critical remediation programs.
- Streamlined pipeline oversight, managed regulatory due-dates, and aligned stakeholders to meet business priorities.
- Enhanced operational quality through root cause analysis, optimized processes, and remediated issues effectively.
- Accurately finalized CIP, EDD, LDD, and SpDD documentation while consistently meeting tight SLAs.
- Identified procedural discrepancies, resolved technical bottlenecks with IT teams, and generated regular MIS performance metrics.
Process Analyst
WIPRO TECHNOLOGIES
2015.06 - 2017.07
- Administered annual asset management recertification processes for HSBC to minimize risks associated with unauthorized access.
- Secured personal, privileged, and generic accounts within digital vaults utilizing CyberArk Privileged Identity Management.
- Secured personal, privileged, and generic accounts in digital vaults using CyberArk Privileged Identity Management to enhance account security.
- Handled daily user ID administration, access controls, and resource authorization requests across multiple platforms, servers, and storage devices.
- Performed account creation, modification, and deletion across Unix/Linux, HP-UX, Solaris servers, and file-share environments.
- Authored standardized Standard Operating Procedures (SOPs) and updated knowledge base to facilitate smooth internal transitions.
- Participated in contingency planning and disaster recovery testing to strengthen risk-mitigation measures.
- Honored as a "Star Performer" and recognized by management for elevating Information Security and Risk support metrics.
Education
Post-Graduation - Banking and Finance
Osmania University
Hyderabad, India2021-01
BSC (MPCs) - Bachelors in Maths, Physics, Computer Science
Bhavan’s Vivekananda Degree College
Hyderabad2015-01
Board of Intermediate - Mathematical Sciences
Bhavan’s Sri Aurobindo Junior College
Hyderabad, India2011-01
Board of Secondary School - undefined
Vijay Mary High School
Hyderabad2009-01
Skills
KYC & Client Lifecycle Management AML Compliance Client onboarding
Risk & Controls Governance Regulatory Oversight
Operational excellence
Leadership development
Stakeholder engagement
Digital automation
Business continuity
Data Governance
Accomplishments
- Digital Platform Services (D&PS) (2023) – Recognized for driving process stabilization through enhanced reporting, operational transparency, and cross-functional collaboration.
- Digital Platform Services (D&PS) (2024) – Recognized for driving process stabilization and successful transition of APAC onboarding/renewals to the Hyderabad team and helped in setting up the team, stakeholder management, GFCC escalations.
- Ovation Award – Awarded for successfully leading engagements as Operations SPOC and ensuring timely delivery of remediation activities.
- Received multiple management recognitions for stakeholder engagement, teamwork, client service excellence, and operational performance.
KEY INITIATIVES & PROGRAMS
- Led a major operations transition, overseeing stakeholder management, knowledge transfer, operational readiness, and post-migration stabilization to ensure seamless service continuity and delivery.
- Spearheaded the evaluation and testing of Large Language Model (LLM) capabilities for Wolfsberg Questionnaires and AML Call Reports, exploring AI-enabled efficiencies through a controlled human-in-the-loop operating model.
- Drove the implementation and adoption of a digital RI solution, enabling secure client information exchange through a centralized platform, improving transparency, tracking, and overall client experience.
- Led the design and implementation of an RPA-enabled reporting solution in partnership with Business and Technology teams, reducing manual effort, improving reporting consistency, and enhancing operational efficiency.
- Served as the Operations Single Point of Contact (SPOC) for internal audits, coordinating audit engagements, stakeholder responses, issue remediation, and successful audit outcomes.
- Contributed to Business Continuity and operational resilience initiatives through testing, coordination, readiness planning, and execution support.
- Served as single SME and collaborated with Process Owners and Policy in partnership and revamped the complete Fintech procedures in line with the regulations.
HONOURS & RECOGNITION
Digital Platform Services (D&PS) (2023) – Recognized for driving process stabilization through enhanced reporting, operational transparency, and cross-functional collaboration., Digital Platform Services (D&PS) (2024) – Recognized for driving process stabilization and successful transition of APAC onboarding/renewals to the Hyderabad team and helped in setting up the team, stakeholder management, GFCC escalations., Ovation Award – Awarded for successfully leading engagements as Operations SPOC and ensuring timely delivery of remediation activities., Received multiple management recognitions for stakeholder engagement, teamwork, client service excellence, and operational performance.
Timeline
Client Data Associate I
JP MORGAN & CHASE
2017.08 - Current
Process Analyst
WIPRO TECHNOLOGIES
2015.06 - 2017.07
Board of Secondary School - undefined
Vijay Mary High School
Post-Graduation - Banking and Finance
Osmania University
BSC (MPCs) - Bachelors in Maths, Physics, Computer Science
Bhavan’s Vivekananda Degree College
Board of Intermediate - Mathematical Sciences
Bhavan’s Sri Aurobindo Junior College