Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Hobbies and Interests
Languages
Timeline
Generic
Shivaji Vasava

Shivaji Vasava

Ahmedabad

Summary

  • Career Objective: I would like to enjoy a challenging and fulfilling career in an organization that values meritocracy like innovation, stress-standing ability, and passion to win.
  • I would like to be a part of Organization offering opportunities to enhance my knowledge and skills. So that I meet the requirements of seniors and give a contribution to the growth of myself and the Organization.

Overview

11
11
years of professional experience

Work History

Sales Coordinator

Aeliya Marine Tech
AHMEDABAD
08.2023 - Current
  • Developed and implemented processes to ensure accurate data entry into the customer relationship management system.
  • Provided assistance throughout the entire sales process from initial contact through post-sale follow-up activities.
  • Processed orders received from customers within specified timelines.
  • Maintained an up-to-date database of prospective clients and their contact information.
  • Maintained accurate records of sales activity and generated reports for management review.
  • Provided administrative support to the sales team including scheduling meetings, preparing presentations and managing email correspondence.
  • Developed key customer relationships to increase sales.
  • Negotiated deals and handled complaints or objections.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Virtual Assistant

Entigrity
03.2022 - 01.2023
  • Formatting the appearance of the Engagement letters, Proposal Letters, and Creating cover letters
  • Maintaining a detailed delivery calendar to coordinate schedules and appointments
  • Managing Calendars & Setting Up Meetings with prospects and clients
  • Scheduling meetings in different departments
  • Analyzed and compiled data to prepare comprehensive reports
  • Management & Client Email Follow-Ups for Standard Documents /Arranging a Meeting
  • Collecting Missing Information
  • Reconciliation of Account payables and Account Receivables
  • Understanding data administration and management functions
  • Established efficient workflow processes, monitored daily productivity, and implemented modifications
  • Complete administrative tasks by performing business correspondence, transcription, and data entry
  • Social media management (Facebook, Instagram, Twitter & LinkedIn)
  • Project management
  • (Asana, Trello & Smartsheet)
  • Email management (Outlook & Gmail)
  • Handled confidential information with discretion.
  • Organized and managed calendars, appointments, and travel arrangements for clients.
  • Researched current trends in the industry and identified potential areas for improvement.
  • Maintained a database of client information including contact details, preferences.
  • Scheduled meetings with stakeholders via video conferencing tools.
  • Managed customer inquiries through email and telephone communication.
  • Created invoices and tracked payments received from customers.

Assistant Manager

Vodafone
AHMEDABAD
01.2019 - 02.2022
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Managed customer service inquiries and complaints in a timely manner.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Established processes for monitoring customer satisfaction levels.
  • Communicated regularly with customers to gain insights into their needs.
  • Coordinated with other departments to ensure smooth flow of operations.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.

Senior Associate / Trainer

Tata Consultancy Services
GANDHINAGAR
01.2014 - 12.2019
  • Customer-driven service level metrics
  • Resource loading and capacity planning
  • Data Management
  • Training for new joiners (ILP)
  • Presentations for TCS at colleges in Gujarat & MP
  • Communications training for employees
  • Conducted training for new joiners (initial learning program) in TCS.
  • Conducted training sessions for employees on the various process. - CRS activities program conducted in TCS.
  • Given Presentations for TCS at different colleges in Gujarat & MP - Communication skill training for employees.
  • esearching and analyzing financial information relating to specific Loans of the customer.
  • Writing reports with regards to clients and their service history.
  • Credit card history of the customer.
  • Coordinating meetings between Managers and the associates of the team.
  • Creating reports to help business teams across the region to manage their Queues.
  • Making presentations about the team’s progress and plans for the team
  • Ensure customer metrics are met/exceeded as per Service Level Agreements
  • Handled complex Queries and Escalations from the bank.

Education

Bachelor of Education - Teaching

KB Kapadia Education
Ahmedabad
03-2019

Master of Arts - English Literature and JOURNALISM

Gujarat University, Ahmedabad
01.2016

Bachelor of Arts - English Literature

St. Xavier's college Ahmedabad
01.2014

Skills

  • Project management
  • Presentations
  • Training
  • Complete administrative tasks
  • Process Transformation
  • Developing and empowering people
  • Data Visualization
  • Data Management and Transformation
  • Customer-driven service level metrics
  • Resource loading and capacity planning
  • Training for new joiners (ILP)
  • Communications training for employees
  • Results-oriented
  • Business development
  • An effective way to deal with others
  • Organizational capacity
  • Commitment
  • Ability to motivate staff and maintain good relations
  • Good manners
  • AGILE Training
  • Ability to interact with all levels of staff including senior management
  • Able to work under pressure - a calm, organized approach and ability to prioritize
  • Strong analytical and problem-solving skills
  • Customer Communication
  • Coaching skills
  • Schedule Management
  • Customer engagement and support
  • Report creation
  • Analytical Thinking

Personal Information

  • Date of Birth: 06/01/85
  • Gender: Male
  • Nationality: Indian
  • Marital Status: Married

Languages

  • English
  • Hindi
  • Gujarati

Hobbies and Interests

  • Reading books
  • Teaching
  • Cooking
  • Learning

Languages

Gujarati
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2

Timeline

Sales Coordinator

Aeliya Marine Tech
08.2023 - Current

Virtual Assistant

Entigrity
03.2022 - 01.2023

Assistant Manager

Vodafone
01.2019 - 02.2022

Senior Associate / Trainer

Tata Consultancy Services
01.2014 - 12.2019

Bachelor of Education - Teaching

KB Kapadia Education

Master of Arts - English Literature and JOURNALISM

Gujarat University, Ahmedabad

Bachelor of Arts - English Literature

St. Xavier's college Ahmedabad

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Shivaji Vasava