Shivakartika Pillai
Mumbai
Summary
Dynamic Operations Assistant dedicated to enhancing efficiency by optimizing processes, reducing costs, and meticulously managing inventory. Known for strong organizational, communication, and prioritization skills, with a proven ability to collaborate within teams and manage multiple priorities effectively. Possessing a positive attitude, robust work ethic, and an insatiable drive for continuous learning and professional development. Ready to contribute to the success and growth of a forward-thinking organization.
Overview
11
11
years of professional experience
Work History
Operations Assistant
Boson Systems Private Limited
06.2017 - Current
- Maintained positive vendor relationships through timely payments and clear communication on expectations and deadlines.
- Coordinated travel arrangements for team members, resulting in seamless business trips.
- Managed and maintained file system covering expenses, financial reports and support documentation with high level of confidentiality.
- Increased efficiency with thorough record-keeping of operational documents, including invoices, purchase orders, and shipping documentation.
- Improved customer satisfaction by promptly resolving issues and escalations by answering inquiries via phone and email for IMT product.
- Developed strong relationships with suppliers, negotiating favorable terms and securing timely delivery .
- Updated and maintained employee attendance records, birthday's and anniversaries.
- Enhanced onboarding experience for new hires through well-organized orientation sessions and timely completion of paperwork.
- Efficiently managed personnel files, contracts, agreements both hardcopy and soft copy ensuring all documents were up-to-date and in compliance with legal requirements for yearly RBI, PCI DSS ,CISA and IMT member bank audits
- Conducted background and reference checks on prospective employees.
- Carried out exit formalities, furnishing employees with required exit documents.
- Ensuring the department complies with all Policies, Laws,and Regulations
Customer Service Representative
Corient Business Solutions Pvt Ltd
07.2014 - 05.2017
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts by customers
- Handle customers at all levels via telephone and emails, to ensure successful communication via actively listening and probing questions
- Led a team and trained them with AXIS UK, Barclays and Emirates NBD product knowledge and also provided soft skills training to achieve specific team goals.
- Self managed calls and escalations of Tamil speaking customers
Customer Service Representative
TATA AIG General Insurance Company LTD
05.2013 - 05.2014
- Answer calls professionally to provide information about products & service and obtain details of complaints.
- Keep records of customer interaction and transaction, recording details of inquiries, complaints and comments as well as action taken in Onyx and Ageis portal.
- Refer unresolved customer grievances or forward special requests to designated departments for further investigations
- Self managed calls and escalations of Tamil speaking customers
- Help customers register claims of Motor ,Cattle, Marine, Health and Travel insurance and provide in depth knowledge about the respective Insurance policies.
Education
Bachelor of Arts - Psychology & English Literature
IDOL
Mumbai04.2016
HSC - Science Stream - Maharashtra State Board
St. Xavier’s High School And Junior College
Mumbai, India03.2013
SSC - Maharashtra Board
St. Xavier’s High School And Junior College
Mumbai, India03.2011
Skills
- Multitasking Abilities
- Problem-Solving
- Adaptability and Flexibility
- Audit Coordination
- Excellent Communication
- Document and Records Management
- Policies and Procedures Adherence
- Office Management
- Administrative background
- Maintain confidentiality
Additional Information
• Awarded with Best Team Player 2016 in Corient Business Solutions Pvt Ltd
• Awarded with Innovation & Creativity award 2015 in Corient Business Solutions Pvt Ltd
• Awarded Best Performer of the Quarter in TATA AIG General Insurance Company India Pvt. Ltd
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Tamil
Advanced (C1)
Marathi
Advanced (C1)
Timeline
Operations Assistant
Boson Systems Private Limited
06.2017 - Current
Customer Service Representative
Corient Business Solutions Pvt Ltd
07.2014 - 05.2017
Customer Service Representative
TATA AIG General Insurance Company LTD
05.2013 - 05.2014
Bachelor of Arts - Psychology & English Literature
IDOL
HSC - Science Stream - Maharashtra State Board
St. Xavier’s High School And Junior College
SSC - Maharashtra Board
St. Xavier’s High School And Junior College
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