Shivakriti Verma
Lucknow
Summary
Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Bowls & Boxes
08.2022 - 09.2023
- Addressed customer issues promptly to ensure high levels of satisfaction
- Acted as the primary contact between Bowls & Boxes and Zomato/ Swiggy, ensuring effective communication
- Maintained average customer handling time consistently under 2 minutes
- Successfully converted this contract positions to permanent role
- Awarded certificate for outstanding contributions and achievements in customer service
Consumer Service Associate
Amazon Web Services (AWS)
08.2021 - 05.2022
- Familiarity with various AWS services and management tools
- Strong customer service and communication skills
- Ability to analyze and resolve customer issues efficiently
- Work with cross-functional teams and support groups
- Create and maintain documentation for common issues
Education
M.Com - Marketing, CRM & Economics
University of Lucknow
B.Com - Business Administration and Management
Isabella Thoburn P.G. College
MBA - Marketing
ITM Skills University
11.2024
ISC -
City Montessori School
Lucknow03-2017
ICSE -
City Montessori School
Lucknow01-2015
Skills
- AWS Services
- Business Statistics
- Communication Skills
- Data Analysis
- Financial Analysis
- Microsoft Excel
- Research Skills
- Teamwork
- Time Management
Certification
- Digital Marketing Certified, Hubspot Academy
- Google Cloud: Generative AI, Coursera
- Customer Relationship Management by Starweaver
- Marketing Channel Incentives- Emory University
- Brand & Product Management
Projects
Max Retail (Landmark Group) 28th Sept - 12th Oct
- Optimize Inventory layout, improving space utilization and reducing retrieval times.
- Analyzed Sales Data to forecast demand, reducing stockouts.
- Collaborated with cross-functional teams and mentored staff on inventory management and presentation techniques.
Timeline
Customer Service Manager
Bowls & Boxes
08.2022 - 09.2023
Consumer Service Associate
Amazon Web Services (AWS)
08.2021 - 05.2022
B.Com - Business Administration and Management
Isabella Thoburn P.G. College
MBA - Marketing
ITM Skills University
- Digital Marketing Certified, Hubspot Academy
- Google Cloud: Generative AI, Coursera
- Customer Relationship Management by Starweaver
- Marketing Channel Incentives- Emory University
- Brand & Product Management
M.Com - Marketing, CRM & Economics
University of Lucknow
ISC -
City Montessori School
ICSE -
City Montessori School
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