Summary
Overview
Work History
Education
Skills
Certification
Projects
Timeline
Generic

Shivakriti Verma

Lucknow

Summary

Experienced with leading customer service teams to ensure top-notch customer satisfaction. Utilizes strategic planning and process improvements to boost efficiency. Track record of developing team capabilities and resolving customer issues effectively.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Customer Service Manager

Bowls & Boxes
08.2022 - 09.2023
  • Addressed customer issues promptly to ensure high levels of satisfaction
  • Acted as the primary contact between Bowls & Boxes and Zomato/ Swiggy, ensuring effective communication
  • Maintained average customer handling time consistently under 2 minutes
  • Successfully converted this contract positions to permanent role
  • Awarded certificate for outstanding contributions and achievements in customer service

Consumer Service Associate

Amazon Web Services (AWS)
08.2021 - 05.2022
  • Familiarity with various AWS services and management tools
  • Strong customer service and communication skills
  • Ability to analyze and resolve customer issues efficiently
  • Work with cross-functional teams and support groups
  • Create and maintain documentation for common issues

Education

M.Com - Marketing, CRM & Economics

University of Lucknow

B.Com - Business Administration and Management

Isabella Thoburn P.G. College

MBA - Marketing

ITM Skills University
11.2024

ISC -

City Montessori School
Lucknow
03-2017

ICSE -

City Montessori School
Lucknow
01-2015

Skills

  • AWS Services
  • Business Statistics
  • Communication Skills
  • Data Analysis
  • Financial Analysis
  • Microsoft Excel
  • Research Skills
  • Teamwork
  • Time Management

Certification

  • Digital Marketing Certified, Hubspot Academy
  • Google Cloud: Generative AI, Coursera
  • Customer Relationship Management by Starweaver
  • Marketing Channel Incentives- Emory University
  • Brand & Product Management

Projects

Max Retail (Landmark Group) 28th Sept - 12th Oct

  • Optimize Inventory layout, improving space utilization and reducing retrieval times.
  • Analyzed Sales Data to forecast demand, reducing stockouts.
  • Collaborated with cross-functional teams and mentored staff on inventory management and presentation techniques.

Timeline

Customer Service Manager

Bowls & Boxes
08.2022 - 09.2023

Consumer Service Associate

Amazon Web Services (AWS)
08.2021 - 05.2022

B.Com - Business Administration and Management

Isabella Thoburn P.G. College

MBA - Marketing

ITM Skills University
  • Digital Marketing Certified, Hubspot Academy
  • Google Cloud: Generative AI, Coursera
  • Customer Relationship Management by Starweaver
  • Marketing Channel Incentives- Emory University
  • Brand & Product Management

M.Com - Marketing, CRM & Economics

University of Lucknow

ISC -

City Montessori School

ICSE -

City Montessori School
Shivakriti Verma