Shiva Kumar Appaiah
Bangalore
Summary
Supply chain leader with 16 years of experience in establishing fulfillment centers for modern retail and quick commerce. Collaborated with industry leaders such as Zepto, Flipkart, and Reliance Retail to optimize operations. Successfully set up numerous fulfillment facilities, enhancing workforce capabilities and driving efficiency through innovative automation. Expertise in strategic planning and performance enhancement across diverse distribution networks.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Vice President of Operations
Zepto
Bangalore
02.2022 - Current
- Established optimal backend setups for FMCG distribution centers, fruits, vegetables, frozen, chiller, and superstores.
- Build MH operation central and regional team.
- MHs facility built - FMCG Facility - 22 (31 lakh sq. ft.), Cold facility - 25,000 pallet positions, FnV Facility - 29 (15 lakh sq. ft.), CDC facility - 12 (5K sq. ft. each).
- Scaled daily processing capacity from 150,000 to 5,500,000 FMCG units.
- Achieved twofold increase in storage productivity from 16 to 30 units per square foot.
- Implemented structured design principles using MTS and HRD racking for dry material handling.
- Introduced zone and batch picking methodologies, increasing picking IPPs by 175%.
- Executed cost-reduction initiatives that lowered logistics costs from INR 26.0 to INR 19.6 per order.
- Reduced damages to 0.72 CPO from 1.01 CPO.
- Minimized shrinkages to 0.50 CPO from 1.50 CPO.
- Automation Projects - PTL live in Bhiwanid, 12 More site live from Aug'25,Falcon Nio Goods to man with PTL for superstore MH Live in Farrukhnagar, 3 More site will be live from Sep25, Packaging automation live in 2 FnV MH
Senior Director
Zepto
Mumbai
02.2022 - 06.2024
Associate Director - Central Ops (Grocery)
Flipkart
Bangalore
08.2018 - 02.2022
- Managed grocery supply chain operations across pan India to ensure efficiency.
- Analyzed performance metrics for customer experience, reliability, cost, and process controls.
- Collaborated with teams to identify root causes and implement performance improvements.
- Strategized business plan implementation by communicating goals and managing staffing.
- Oversaw workloads by assigning duties to achieve business objectives effectively.
- Led selection and implementation of process improvement projects to enhance customer experience.
- Accountable for asset efficiency and financial control while minimizing losses.
- Established new fulfillment centers and implemented BOT support for expedited ramp-up.
Central Ops & Zonal head (West)
Reliance Retail
10.2016 - 08.2018
- Leading central Ops, performance monitoring, new initiatives and Expansion.
Sr. Manager - Distribution centre
Reliance Retail
04.2014 - 09.2016
- Managing Mumbai Grocery 2 DCs - ( 1.78 Lakh Sq.ft)
Manager - Distribution centre
Reliance Retail
Hyderabad
04.2013 - 06.2014
- Managing ( 0.8 Lakh Sq.ft)
Manager Regional distribution centre
Lifestyle International
Chennai
09.2011 - 03.2013
- Fashion, Footwear, Babyshop
Warehouse Manager
Landmark Group (Qatar)
08.2009 - 08.2011
- Managing 1.5 Lakh Sq.ft FC (Splash, Max & Babyshop)
Operations Manager
Mahindra Logistics
Bangalore
06.2007 - 06.2009
Hub Incharge
TNT India Private Limited
Bangalore
04.2006 - 05.2007
Warehouse Incharge
TNT India Private Limited
04.2005 - 04.2006
Ground Service assistance (Delivery Boy)
TNT India Private Limited
02.2003 - 04.2005
Education
IIML APSL (Batch6) Advanced Programme in Strategy for Leaders -
Indian Institute of Management Lucknow
Lucknow12.2022
APICS CSCP -
APICS
09.2021
Supply chain Management 1 -
Michigan State University
08.2021
Graduation - Political science and Economics
UMDC
Bangalore04.2004
Skills
- Supply chain operations
- B2B and B2C strategies
- Solution design
- Operations management
- Enterprise thinking
- Strategic planning
- Design thinking
- Innovation strategies
- Interpersonal skills
- Performance metrics
- Lahaul operations and Fright contracting
- Automation,Productivity improvement
- Defects controls
Certification
- Eminence (Strategic & Design Thinking), Flipkart in-house leadership development program, 04/2020, 02/2021
- Customer Loyalty Management, Michigan State University, 04/2004, 06/2004
- APICS - CSCP, 06/2021, 11/2021
References
- Sebin Thomas, Senior Director (Flipkart), 9004600024
- Vinay Dhanani, President (Zepto), 98800504568
Hobbies and Interests
- Tennis
- Cooking
- Travelling
- Bike riding
- Reading books
Projects
1.Zepto - Build in-house WM,Batch picking,MOP picking, Cold chain Uniquely designed for Quick commerce,PTL (Put to light) and conveyor model project conceptualised and implementation,Hiring intelligence for warehouse worker force to improve retention,productivity boost.
3. EWM Implementation (Reliance), 12/2015, 04/2017, rollout of extended warehouse management system in 18 DCs, Fair Price Store Launch (Reliance), 02/2018, 08/2018, launch of 87 Fair Price stores (Chandraanna Mall in AP region), Specialty Store Launch, 02/2017, 10/2017, set up e-commerce delivery through existing brick-and-mortar supply chain network
4.Tote Rationalization, 05/2019, 06/2020, Product LBH based tote suggestion for non-food category Sortation at Cross Dock Throughput Improvement Initiative, 02/2021, 11/2021, 5.Restructuring operating module, unblocked scale and cost for grocery B2C business
Awards
- Annual Award - CEO's Award for Customer Excellence, 03/2021, Flipkart
- Best Warehouse Leader of the Year - Quick Commerce, 01/2022 - 12/2023, Quantic Business Media Put Ltd
- The 3rd Annual Warehouse & Logistics Excellence Awards 2022, 01/2020 - 04/2020, Flipkart
- Flipkart Annual Award - Team, 01/2019, Flipkart
Languages
- English, Professional Working Proficiency
- Hindi, Professional Working Proficiency
- Kannada, Full Professional Proficiency
- Tamil, Full Professional Proficiency
- Telugu, Full Professional Proficiency
Timeline
Vice President of Operations
Zepto
02.2022 - Current
Senior Director
Zepto
02.2022 - 06.2024
Associate Director - Central Ops (Grocery)
Flipkart
08.2018 - 02.2022
Central Ops & Zonal head (West)
Reliance Retail
10.2016 - 08.2018
Sr. Manager - Distribution centre
Reliance Retail
04.2014 - 09.2016
Manager - Distribution centre
Reliance Retail
04.2013 - 06.2014
Manager Regional distribution centre
Lifestyle International
09.2011 - 03.2013
Warehouse Manager
Landmark Group (Qatar)
08.2009 - 08.2011
Operations Manager
Mahindra Logistics
06.2007 - 06.2009
Hub Incharge
TNT India Private Limited
04.2006 - 05.2007
Warehouse Incharge
TNT India Private Limited
04.2005 - 04.2006
Ground Service assistance (Delivery Boy)
TNT India Private Limited
02.2003 - 04.2005
IIML APSL (Batch6) Advanced Programme in Strategy for Leaders -
Indian Institute of Management Lucknow
APICS CSCP -
APICS
Supply chain Management 1 -
Michigan State University
Graduation - Political science and Economics
UMDC
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