Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shiva Kumar Bidlaan

Summary

Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company & seeking an entry-level position to begin my career in a high-level professional environment. Strong work ethic and professional attitude emphasizing reliability, integrity, teamwork, and the willingness to work. Good in facilitating tasks and processes. Ability to understand and solve complex issues and to come up with solutions which maximize efficiency. Good market researcher and analyst of consumer behavior. I believe it is very important to understand customers and their needs in order to cater service to them.

Overview

8
8
years of professional experience
1
1
Language

Work History

Supervisor

Examity India LLP Online Proctoring
Hyderabad
01.2018 - Current
  • Conducting team huddle for process and clients updates
  • Managing workflow around the floor
  • Handling queries of agents from other regions
  • (US and Philippines)
  • Reporting to the process manager and centre head
  • Evaluating team performance and providing feedback daily
  • Auditing clients calls and providing feedback to the agents
  • Identifying and applying for career advancement opportunities
  • Helping to resolve employee issues and disputes
  • Helping proctors for troubleshooting issues
  • In all parameters, update the team report
  • In the absence of the leader, lead the handling team.

Process Executive & VISA Mock Counselor

Bolster Solutions Pvt. Ltd
Nagar, Hyderabad
01.2015 - 01.2018
  • Conducting Visa mock sessions
  • Correspondence with universities regarding applications in the form of email and call
  • Providing presentations to students on the nuances of life overseas and the complete Visa application process along with important immigration information to follow
  • Conducting regular meetings with the higher hierarchy to discuss business growth and the introduction of new verticals in the company
  • Securely & systematically maintaining company data and conducting steady checks to remove corrupt data.

Education

Bachelors of Technology - Technology

Siddartha Institute of Science, JNTU

Intermediate - undefined

Gowtham Junior College

Secondary School - undefined

Certificate - undefined

R.M.V High School

Skills

Programmingundefined

Timeline

Supervisor

Examity India LLP Online Proctoring
01.2018 - Current

Process Executive & VISA Mock Counselor

Bolster Solutions Pvt. Ltd
01.2015 - 01.2018

Bachelors of Technology - Technology

Siddartha Institute of Science, JNTU

Intermediate - undefined

Gowtham Junior College

Secondary School - undefined

Certificate - undefined

R.M.V High School
Shiva Kumar Bidlaan