SHIVA KUMAR JADA
Hyderabad
Summary
Salesforce Developer with 4+ years of experience in building scalable solutions across Sales, Service, and Public Sector Clouds. Skilled in Apex, LWC, REST APIs, and GenAI (Prompt Builder). Proven ability to streamline business workflows and drive adoption of Salesforce features in enterprise environments.
Overview
4
4
years of professional experience
3
3
Certification
Work History
Software Engineer
PayPal India Pvt Ltd
Hyderabad
03.2024 - Current
- Integrated Salesforce with DocHub to streamline merchant document workflows reducing deal cycle time by 5%.
- Built a Custom Prompt Library solution using LWC to help users discover and execute available Agentforce prompts, increasing feature adoption by 30%.
- Developed advanced custom Agentforce prompts for sales reps to generate reports, retrieve data across multiple objects and perform real time actions.
- Led collaboration with external vendor teams, including WalkMe and Gong, to assess product capabilities and alignment with business needs. Developed Proofs of Concept (POCs) to evaluate technical feasibility, validate key features, and identify opportunities to enhance user experience and adoption.
Salesforce Developer
Deloitte Consulting India Pvt Ltd
Hyderabad
09.2021 - 03.2024
- Delivered end-to-end Salesforce solutions using Apex, LWC, Flows, and REST integrations, building scalable applications and ensuring maintainability through adherence to Salesforce development best practices.
- First Connections Stands (Client: State of Arkansas): Led custom development to build and enhance a critical Salesforce application for early intervention services. Ensured over 95% unit test coverage, reduced post-deployment defects by 30%, and implemented scalable LWC components for improved performance.
- GovConnect (Internal Asset): Contributed to an enterprise-wide Child Care Licensing solution used across multiple teams. Delivered key enhancements such as Case Management, Application Intake, and Background Verification, helping reduce feature delivery time by 25% and supporting broader team adoption.
- Actively participated in agile ceremonies, client demos, and code reviews, resulting in faster sprint velocity and 20% quicker turnaround on client feedback through better functional alignment.
Education
Bachelor of Engineering - Computer Science
Chaitanya Bharathi Institute of Technology
Hyderabad06-2021
Skills
- Apex programming including Triggers, Batch Apex, Future Methods, and Queueable
- Lightning Web Components (LWC)
- Visualforce pages and custom controllers
- SOQL and SOSL queries for efficient data retrieval
- REST API integrations using Named Credentials and Remote Site Settings
- Flows including Screen Flows, Auto-launched Flows, and Record-Triggered Flows
- Validation Rules and Approval Processes
- Profiles, Roles, Permission Sets, and Sharing Rules
- Platform Events and Asynchronous Processing
- Agentforce customization and automation
- GitHub and Copado for version control and deployment
- Visual Studio Code with Salesforce CLI and Extensions
- Workbench and Postman for API testing
- Data Loader for bulk data import and export
- Technical documentation and user story creation
- Participation in Agile ceremonies: sprint planning, reviews, and demos
- Collaboration with cross-functional teams including admins, QA, and business users
- Prompt Builder and custom prompt implementation for Salesforce GenAI features
Certification
- Infosys Certified Software Programmer
- Salesforce Certified Administrator
- Salesforce Certified Platform Developer 1
- Salesforce Certified Platform App Builder
Salesforce Cloud Experience
- Sales Cloud
- Service Cloud
- Public Sector Solutions (PSS)
- Marketing Cloud
Work Type
Full TimeWork Location
HybridRemoteOn-SiteTimeline
Software Engineer
PayPal India Pvt Ltd
03.2024 - Current
Salesforce Developer
Deloitte Consulting India Pvt Ltd
09.2021 - 03.2024
Bachelor of Engineering - Computer Science
Chaitanya Bharathi Institute of Technology
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