SHIVAKUMAR JOGUR

Key Responsibility Area:

• Led the design and implementation of end-to-end SAP SD solutions for multinational clients, ensuring alignment with business requirements, industry best practices, and global regulatory compliance.
• Conducted in-depth business process analysis, identifying gaps and proposing innovative solutions to optimize sales and distribution processes and enhance overall operational efficiency.
• Configured and customized the SAP SD module, including complex pricing procedures, sales document types, delivery processing, billing, and output management, resulting in streamlined sales operations and improved order-to-cash cycle.
• Successfully integrated SAP SD with other modules, such as MM (Materials Management), FI (Financial Accounting), CO (Controlling), and external systems, ensuring seamless data flow and system interoperability.
• Provided technical guidance and oversight to the development team, collaborating on the implementation of custom enhancements using ABAP, user exits, BAdIs, and other relevant programming languages.
• Collaborated closely with business stakeholders, including sales teams, customer service representatives, and senior management, to gather requirements, propose solution designs, and obtain feedback throughout the project lifecycle.
• Developed comprehensive documentation, including solution design documents, functional specifications, configuration guides, and process flows, ensuring clarity and knowledge transfer to both technical and non-technical stakeholders.
• Conducted end-user training sessions and provided post-implementation support to optimize user adoption, system utilization, and ensure smooth transition to the new SAP SD system.
• Acted as a subject matter expert and internal consultant for SAP SD, providing guidance on industry best practices, SAP SD functionality, and advising on process improvements to maximize the value of the SAP SD system.

Project Details:

Project: ISUZU North America

Duration:1st October 2014 – Till date

Team size:85

Key Responsibility Area

• Studying the AS-IS business processes and mapping them to the desired TO-BE business processes.
• Creating and processing OTC (Order to Cash) sales document types, consignments, deliveries, and invoicing.
• Managing order management activities, including different sales order types, outbound deliveries, and billing functions.
• Configuring pricing structures, involving complex price configurations, condition technique settings, maintaining condition records, special functions, condition types, and credit/debit notes.
• Determining partner functions in sales and billing documents, configuring account groups, and enabling text usage from customer, sales, delivery, and billing documents.
• Ensuring integration with other modules such as Material Management (MM) and Financial Accounting (FI).
• Configuring basic shipping functions, including defining shipping conditions, loading groups, shipping points, and determining shipping points.
• Creating billing documents based on various document types, such as invoices based on deliveries, credit and debit memos based on requests, and invoices based on sales orders and deliveries.
• Performing functional specifications for RICEFW (Reports, Interfaces, Conversions, Enhancements, Forms, and Workflow) objects.
• Hands-on experience with inbound and outbound IDOCs (Electronic Data Interchange) and EDIFACTs.
• Conducting unit testing and integration testing using tools like HP ALM (Application Lifecycle Management).
• Providing post-implementation support to end-users, assisting them in resolving day-to-day problems encountered while working on the ERP system.

Project: Schneider Electric Roll out Project

Duration:1st October 2013 – 30th September 2014

Team size:70

Key Responsibility Area

• Designing the enterprise structure and establishing the basic processes of the Sales and Distribution (SD) module.
• Developing forms for different outputs through the Change Request (CR) process, ensuring accurate and customized documentation.
• Gathering site-specific requirements and adapting the core template to comply with the rules and regulations of the respective country.
• Analyzing business processes to identify and offer suitable solutions to ongoing issues and challenges.
• Providing knowledge transfer (KT) sessions to core users and business stakeholders on proposed and implemented solutions.
• Preparing Unit Test Plans and Integration Test Plans, executing tests, and recording results to ensure system functionality and accuracy.
• Configuring sales documents, billing processes, pricing procedures, credit management, and consignment scenarios to meet business requirements.
• Creating pricing procedures, condition types, access sequences, and condition tables for accurate pricing calculations and determination.
• Maintaining Partner Determination Procedures in various objects such as Customer Masters, Sales Document Header & Item, delivery, and billing documents.

Project: Philips NV: Lighting AMS

Duration:1st November 2012 – 30th September 2013

Team size: 30

Key Responsibility Area

• Working on client production support, providing assistance and resolving issues that arise in the live environment.
• Analyzing problems reported by users and providing effective solutions to address them.
• Resolving tickets using Level 2 (L2) and Level 3 (L3) support, ensuring adherence to Service Level Agreements (SLAs).
• Interacting with clients to understand and address their problems, ensuring customer satisfaction.
• Providing solutions to day-to-day problems related to the business processes within the SAP-SD module.
• Coordinating and managing product ionization activities, ensuring smooth transition and support for newly implemented solutions.
• Conducting timely ticket analysis and resolution, prioritizing, and addressing issues to meet defined timelines

Key Responsibility Area

• Responsible for recruitment and management of direct sales channels at the location.
• Managing direct sales team and indirect channels (DSA’s/ Agents).
• Monitoring and reviewing the performance of the Sales officers and ensuring that they achieve their targets.
• Responsible for sales budget and portfolio profitability of the business sourced from channels and direct sales team through the location.
• Maintaining relationships with the key channel partners

Key Responsibility Area

• Handling sales through the channels in the location and satellite areas around the location.
• Building up the distribution channel (DSA/ Motor Dealers) at the location.
• Managing a team of Sales Officers for dealing with Motor Dealers and DSA’s
• Initiating and monitoring sales promotion activities.
• Responsible for retention Business.
• Ensure the working of channels in accordance to company policy.

Key Responsibility Area

• Achievement of Primary and Secondary Sales targets.
• Distribution expansion: Achieving the width and depth of distribution in accordance to Head Office guidelines.
• Relationship management with the Key dealers and Distributors of the Cluster.
• Credit Management includes the outlet wise setting the credit period and ensuring the collection before due date.
• Ensure the working of channels in accordance to company policy.
• Handling team of Area sales Executive