ShivaKumar K
Hyderabad
Summary
Highly motivated and focused Service Operational Supervisor over 3+ years experience in the operational service industry, specifically in restaurant environments. Experienced customer service professional adept at utilizing knowledge of both the food industry and customer service industry to successfully manage operations and create pleasing beverages. Accustomed to adhering to company standards, and treating all customers with kindness and hospitality. An adaptive team player with a passion for good food and satisfied customers.
Overview
5
5
years of professional experience
Work History
Service Supervisor
HMS Host Maldives
05.2022 - 04.2024
- Receiving a guest with a pleasant smile, taking order from the guest and done with a payment section
- Servicing the food while announcing the name of food
- Reviewing about the food and thanking
- Handling guest complaints
- Maintaining good co-ordination with team members and guests
Service Team Leader
MERCURE Hyderabad Kcp(The Chain Group Of ACCOR Brand)
03.2021 - 04.2022
- Greeted clients and provided them with information and superior service
- Handling food orders in room dining
- Handling guest complaints
- Assisted with food preparations prior to service
- Provided excellent customer service and achieved a high rate of client satisfaction and retention
Industrial Training
NOVOTEL Hyderabad Airport(The chain group of ACCOR brand)
12.2018 - 03.2019
- Assisted with recruitment and training of employees, while also monitoring the productivity of current employees
- Performed in four major departments (F&B Service, Front Office, Housekeeping and Food production)
Education
Bachelor of Hotel Management & Catering technology -
Osmania University
03.2020
Intermediate -
Nivedita Jr.college (TSBIE)
03.2017
MBA - Human Resources Management
Princeton PG College of Management
Hyderabad, India09.2024
SSC -
Zilla Parishad High School
03.2015
Skills
- Ability to Work Under Pressure
- Effective Time Management
- Problem Solving
- Customer Service Skills
Personal Information
- Date of Birth: 08/18/2000
- Nationality: Indian
Hobbies and Interests
- Reading books
- Listening to Music
- Watching Movies
Languages
English
Hindi
Telugu
References
Pitla Srikanth,MERCURE HYDERABAD Kcp, srikanthpitla12@gmail.com, +919701691101
Timeline
Service Supervisor
HMS Host Maldives
05.2022 - 04.2024
Service Team Leader
MERCURE Hyderabad Kcp(The Chain Group Of ACCOR Brand)
03.2021 - 04.2022
Industrial Training
NOVOTEL Hyderabad Airport(The chain group of ACCOR brand)
12.2018 - 03.2019
Bachelor of Hotel Management & Catering technology -
Osmania University
Intermediate -
Nivedita Jr.college (TSBIE)
MBA - Human Resources Management
Princeton PG College of Management
SSC -
Zilla Parishad High School
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