Flexcube
Shivakumar Kolusu
Area Manager - Sales
Vijayawada
Summary
Reliable Area Manager successful at operating in high-volume, fast-paced environment. Skilled in leading teams to meet objectives on stringent timelines. Empowering leader with superior communication and collaboration abilities demonstrated over 14.5 years of management performance.
Overview
16
16
years of professional experience
3
3
Languages
Work History
Area Manager
Bandhan Bank Ltd
11.2020 - Current
- As a Area Manager for Unsecured Business loans launched the product in the state of Andhra Pradesh in 2020 and achieved YOY budgets and has qualified for the contest Best Area Manager award in the 1st year of onboarding
- Currently handling a Book size of 170 crs handling a team of 22 Relationship Managers across the state
- The entire book is being built through open market sourcing through RMs
- The banks also recognized with rated me with 4 in FY 2022-23
- Managing and supporting the effective deployment of team of sales professionals with respect to that geographical area, exploring new markets and in allocating resources to most profitable opportunities
- Managing productivity by fixing productivity parameters for RMs, monitoring performance against set parameters and daily/weekly review with the RMS and monthly review with the sales teams
- Achieving & exceeding Business goals, creating a strong & compliant sales culture across the cluster to drive acquisitions, profitability and employee development
- Identifying the need of sales training, analyzing changing market trends, channel development etc
- Also giving feedback & suggestions to the senior management
- Ensure implementation of promotional plans & contests and suggesting new and innovating promotion plan for the area of work
- Retaining high performers and replace poor performers, ensuring highest levels of employee relationship, motivation & engagement to drive results & high levels of employee satisfaction
- Assisted the top management in critical decision making while managing the entire functions like sales, collection
- Maximized customer satisfaction level by on time delivery, monitoring customer complaints, courtesy calls and provided efficient after sale services; ensuring adherence to audit, legal and regulatory compliance, Resolved customer grievances and issues
- Maintained & optimizing profitability of the cluster, managed all cluster operating costs including cost of acquisition
Senior Branch Manager
HDB Financial Services Limited
04.2019 - 08.2020
- Spearheaded the entire functions of branch profitability, strategic utilization and deployment of available resources, sales and operations for achieving increased growth, preparing & maintaining MIS reports
- Conceptualized & implemented competitive strategies for growth of liabilities portfolio and achievement of branch revenue & profitability targets
- Led, trained & monitored the performance of team members to ensure efficiency in sales operations and meeting of individual & group targets
- Assisted the top management in critical decision making while managing the entire functions like sales, collection & branding
- Maintained cordial relations with Retail customers, Micro, Small & Medium Enterprises in the territory to sustain the profitability
- Maximized customer satisfaction level by on time delivery, monitoring customer complaints, courtesy calls and provided efficient after sale services; ensuring adherence to audit, legal and regulatory compliance, Resolved customer grievances and issues
- Created operating budgets and ensuring accomplishment of branch goals; managing internal & external audits and compliance
- Supported and completing the audit within the stipulated period and with quality
- Maintained & optimizing profitability of the branch
- Managed all branch operating costs including cost of acquisition
Area Manager
Fintech Blue Solutions Pvt. Ltd (Turtlemint)
06.2018 - 03.2019
- Achieved assigned targets through intermediaries mapped and intermediaries acquired by the SM & USM’S and Channel Partners’ & Dealers
- Analyzed general insurance business potential, planned and executed strategies to drive distribution through agency channel for various segments
- Formed the strategic alliances and tie-ups with various channel partners
- Built a team of high performing USMS & SMS
- Achieved top line and bottom line and achieved line wise budgets
- Designed, organized and monitored territory level campaign activities for agency channel for the territories
- Liaised with all team members in planning and conducting agents’ meets
Senior Branch Manager
Chola Insurance Distribution Services Pvt. Ltd.
09.2016 - 03.2018
- Analyzed general insurance business potential, planned and executed strategies to drive distribution through agency channel for various segments
- Managed the strategic alliances and tie-ups with various channel partners
- Built a team of high performing Direct Sales Executives
- Ensuring recruitment of high performing intermediaries through own team
- Achieving top line &bottom line and achieved line wise budgets
- Handling of SMO sales and operations on an on-going basis, if the need arises
- Administered for claims reported and coordination with agents, customers (after sales service)
Unit Sales Manager
ICICI Lombard GIC Ltd.
09.2012 - 07.2016
Territory Sales Manager
Reliance Communications
10.2010 - 09.2012
Territory Sales Executive
TATA Tele Services Ltd.
09.2008 - 09.2010
Education
M.B.A. - Finance & Marketing
Acharya Nagarjuna University
B.Com -
Acharya Nagarjuna University
Skills
Relationship building and management
Business development and planning
Team development
Customer Relationship Management
Recruitment and hiring
Cross-functional collaboration
Customer service
Extra-Curricular Activities
Summer Internship Presentation on 'Training and Development Programs at Indagro Foods Ltd. Allana Groups' Event Organizer at KAAVISH '13 Aligarh Muslim University, Malappuram center, Kerala
Personal Information
Date of Birth: 26/01/1983
Accomplishments
- Best Employee for “Reliance Communication’s for year 2011"
- Best Branch Team Award for 2013-14 in ICICI Lombard
- All India 2nd best branches by growth for 2017-18 in Chola MS,
- Best Area Manager award for the year of FY-2021-22 and 2022-23.
- Highly successful in achieving large scale revenue & profit gains for the assigned branches through effective strategic planning and execution.
- Experience in turning around performance of the branch and improving audit rating from 1Star to 5Star by and through flawless execution of operations & process improvement initiatives.
- Expertise in managing branch operations and implementing strategies towards enhancing market penetration, business volumes and growth.
- Comprehensive experience in analyzing & networking with prospective clients, generating business from existing accounts and achieving profitability & increased sales growth.
- Managing customer centric banking operations, forwarding instructions to the concerned department and ensuring client satisfaction by achieving delivery & service quality norms. An enterprising leader with skills in leading personnel towards accomplishment of common goals.
Awarded with:
Other Accomplishments
Software
Windows 11
Microsoft Office 365
Timeline
Area Manager
Bandhan Bank Ltd
11.2020 - Current
Senior Branch Manager
HDB Financial Services Limited
04.2019 - 08.2020
Area Manager
Fintech Blue Solutions Pvt. Ltd (Turtlemint)
06.2018 - 03.2019
Senior Branch Manager
Chola Insurance Distribution Services Pvt. Ltd.
09.2016 - 03.2018
Unit Sales Manager
ICICI Lombard GIC Ltd.
09.2012 - 07.2016
Territory Sales Manager
Reliance Communications
10.2010 - 09.2012
Territory Sales Executive
TATA Tele Services Ltd.
09.2008 - 09.2010
M.B.A. - Finance & Marketing
Acharya Nagarjuna University
B.Com -
Acharya Nagarjuna University