SHIVAKUMAR M.S
Bangalore
Summary
High-performing professional with several years of experience delivering successful improvements for business operations, profitability and team development. Resourceful manager and compliance specialist thriving in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal profitability.
Overview
12
12
years of professional experience
Work History
Area Manager
Pulipati Food works LLP(Kongsi Tea Bar)
Bengalure
11.2025 - Current
- Managed daily operations for multiple locations ensuring compliance with health standards.
- Coordinated with store managers to develop plans for improving operational efficiency.
- Trained and mentored staff, enhancing service quality and operational efficiency across locations.
- Conducted regular performance evaluations to improve team productivity and morale.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Oversaw budgeting processes, aligning operational expenses with strategic company goals.
- Promoted positive customer service experiences by promptly resolving conflicts.
- Developed training programs focused on product knowledge and customer service skills.
- Coordinated marketing initiatives, promoting new products and boosting customer engagement.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
Senior Restaurant General Manager
Chai Point
Bangalore
04.2024 - 07.2025
- Trained and mentored staff on customer service excellence.
- Maintained accurate inventories of food, supplies and equipment.
- Scheduled staff shifts and monitored labor costs.
- Motivated staff through acknowledgment of hard work, achievements and instilling accountability while leading by example.
- Monitored and trained service team members on suggestive selling practices and continuous sales growth of beverage, appetizer, add-on and desserts.
- Oversaw daily operations to ensure smooth restaurant functionality.
- Managed staff schedules to optimize team performance and coverage.
- Trained new employees on service standards and operational procedures.
Deputy District Manager
Dominos Pizza
Bangalore
11.2015 - 02.2024
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Trained and motivated employees to enhance team productivity and engagement.
- Oversaw supply chain operations and managed logistics to ensure timely delivery.
- Trained, coached and managed 70 person team of fresh and semi-skilled.
- Collaborated with outside departments to coordinate solutions and retain guest satisfaction.
- Assessed inventory levels and reported low stock items to maintain adequate supply.
- Managed staff training and development programs for team efficiency.
- Oversaw daily operations across multiple restaurant locations.
- Developed schedules to optimize labor resources and reduce costs.
- Prepared monthly reports summarizing activities conducted by the District Office during that time period.
- Supervised staff members in their daily activities, providing guidance and support when needed.
Assistant Manager
Ammis Biryani
Bengalore
02.2014 - 07.2015
- Oversaw implementation of diverse sales and service initiatives, contributing to revenue and customer growth.
- Trained, coached, and managed 15-person team, enhancing skills and performance of experienced professionals.
- Motivated and trained employees, fostering an environment that maximized team productivity.
- Monitored supply chain and managed logistics functions for company.
Education
2nd PUC -
Govt Boys College
Srinivasapura, KolarB.com -
Dr C.V Raman University
Skills
- Inventory management
- Strategic Inventory Planning
- Inventory controls
- POS Systems
- Point of sale expertise
- Operations management
- Financial Forecasting
- Supply chain logistics
- Operational efficiency
- Operational Productivity
- Cost control
- Report generation
- Cash Handling
- Staff Management
- Staff training
- Performance evaluation
- Staff motivation
- Teambuilding
- Leadership development
- Conflict resolution
- Customer Relations
- Customer assistance
- Relationship management
- Interpersonal Communication
- Process Improvement
- Process Improvement
Personal Information
- Date of Birth: 05/16/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Linguistic Ability
- English
- Kannada
- Hindi
- Telugu
Timeline
Area Manager
Pulipati Food works LLP(Kongsi Tea Bar)
11.2025 - Current
Senior Restaurant General Manager
Chai Point
04.2024 - 07.2025
Deputy District Manager
Dominos Pizza
11.2015 - 02.2024
Assistant Manager
Ammis Biryani
02.2014 - 07.2015
2nd PUC -
Govt Boys College
B.com -
Dr C.V Raman University