Shivakumar Pasham
Systems Engineer II
Bangalore
Summary
Results-driven professional with over 15 years of experience in application management, maintenance, and support, specializing in ITIL processes within global environments. Proven expertise in troubleshooting, application maintenance, and SQL scripting, complemented by hands-on experience with SQL Server and SSRS report creation. Strong understanding of the software development life cycle (SDLC) and exposure to diverse industries, including finance, healthcare, and HR. Collaborative team player committed to continuous learning, with foundational knowledge of Azure concepts and Generative AI.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Systems Engineer II
CSC Global
06.2019 - Current
- Working as a Systems Engineer II in CSC Global, Bengaluru since June 2019. (Formerly it is Intertrustgroup)
- Coordinated with stakeholders throughout all stages of the project lifecycle from inception to completion.
- Completed software updates and tested applications & servers for security patches for optimized computer use.
- Streamlined troubleshooting processes by creating comprehensive documentation to guide support teams.
- Managed multiple vendor relationships, renewing software licenses, resolving issues.
- Reduced system downtime significantly with proactive maintenance and rapid response to issues.
- Collaborated with other departments to facilitate successful project completion.
- Coordinated with stakeholders to gather requirements, ensuring solutions aligned with business goals.
- Streamlined communication between IT and other departments, improving project coordination and outcomes.
- Developed comprehensive documentation for system configurations and procedures, boosting efficiency in troubleshooting.
- Trained and mentored junior engineers, providing guidance and direction.
Senior Product Support Specialist
Eurofins IT solutions India Pvt Ltd
11.2018 - 06.2019
- Worked as a Senior Product Support Specialist in Eurofins IT solutions India Pvt Ltd, Bangalore from November 2018 to June 2019.
Senior Software Engineer
Altisource Technology
04.2014 - 11.2017
- Worked as a Senior Software Engineer in Altisource Technology, Bangalore from April, 2014 to November, 2017.
Systems Engineer
iGATE (Present - Capgemini)
08.2012 - 04.2014
- Worked as a Systems Engineer in iGATE (Present - Capgemini), Bangalore from August, 2012 to April, 2014.
Senior Process Associate – Operations
Infosys
01.2010 - 08.2012
- Worked as a Senior Process Associate – Operations in Infosys, Bangalore from Jan, 2010 to August, 2012.
Executive- Customer Support
24/7 Customer Pvt. Ltd
11.2005 - 12.2006
- Worked as an Executive- Customer Support (for a US based online shopping portal) in 24/7 Customer Pvt. Ltd, Bangalore from Nov 2005 to Dec 2006.
Electronic Support Officer
Knoah Solutions Pvt Ltd
08.2003 - 06.2005
- Worked as an Electronic Support Officer (Technical Support for an ISP, USA) in Knoah Solutions Pvt Ltd., Hyderabad from Aug 2003 to June 2005.
Education
PGD-MISCA - Management Information Systems and Computer Applications
Osmania University
Hyderabad01.2002
B.Sc - Maths, Statistics and Computer Science
Osmania University
Hyderabad01.1999
Intermediate (10+2) - Mathematics, Physics and Chemistry
Siddhartha Jr.College
Hyderabad01.1995
SSC (10th) - undefined
GCHS
Sangareddy, Telangana01.1993
Skills
Database: MS SQL Server
Markup Languages: HTML, XML
Scripting: SQL scripting
Root-cause analysis
Programming
software installation
Systems analysis
User support
Application testing
Scripting languages : SQL
Technical analysis
Technical support
Troubleshooting
Operating systems
Troubleshooting and diagnosis
Problem-solving
Certification
Completed ITIL foundation Certification training program (iGate Certified IT Service Management Foundation from iGate, Bangalore)
Personal Profile
- Name: Shiva Kumar P
- E-Mail: shivasql007@gmail.com
- Location: Bangalore
Personal Abilities
- Proactive, reliable, extrovert and industrious.
- Constantly striving to acquire new skills that will, in the long run, aid me in my work.
- Ability to correlate with others in the team on a professional as well as personal level.
- Passionate to work, result oriented and confident.
Timeline
Systems Engineer II
CSC Global
06.2019 - Current
Senior Product Support Specialist
Eurofins IT solutions India Pvt Ltd
11.2018 - 06.2019
Senior Software Engineer
Altisource Technology
04.2014 - 11.2017
Systems Engineer
iGATE (Present - Capgemini)
08.2012 - 04.2014
Senior Process Associate – Operations
Infosys
01.2010 - 08.2012
Executive- Customer Support
24/7 Customer Pvt. Ltd
11.2005 - 12.2006
Electronic Support Officer
Knoah Solutions Pvt Ltd
08.2003 - 06.2005
B.Sc - Maths, Statistics and Computer Science
Osmania University
Intermediate (10+2) - Mathematics, Physics and Chemistry
Siddhartha Jr.College
SSC (10th) - undefined
GCHS
PGD-MISCA - Management Information Systems and Computer Applications
Osmania University