Summary
Overview
Work History
Education
Skills
Current Employer
Previous Employers
Reward And Recognition
Mailing Address
Personal Information
Training
Certification
Timeline
Generic
Shivakumar Patil

Shivakumar Patil

Pune

Summary

Around 10 years of experience in Service Now Discovery, CMDB, Service Mapping, Integration and BMC discovery (ADDM). Implementation of Service now Discovery. Agent Client Collector Hands on Experience on Discovery Service Modeling/Mapping. Service now to NetApp OCI integration. Experience in writing custom patterns and regex for application. Implementation of Service mapping. Implementation of BMC Discovery. Working knowledge of agile model. Knowledge of service now to snow mirror synchronization. Experience of discovery pattern Language. ServiceNow Administrator. Discovery across servers on different platforms, databases, and network devices. Good knowledge of BMC Remedy-ITSM Knowledge of BMC Atrium Core CMDB. Understanding of ITIL V4 Foundation.

Overview

10
10
years of professional experience
6
6
years of post-secondary education
2
2
Certifications

Work History

Technical Specialist ITOM

Allianz Technology
Pune
08.2021 - Current
  • Mentor new resource
  • Middleware Customization demands
  • Instance upgrade record review decision for customization
  • ACC agent troubleshooting
  • New rollout project POC
  • New release feature testing and bug fixing
  • Discovery Admin Tool implementation in environment
  • Service Mapping POC.
  • Guided new resource technology use, assisting with troubleshooting and quality CMDB data to streamline operations.
  • Reviewed technical documents and collaborated on customized design to achieve process improvement and compliance.

Sr. Software Developer

TIAA GBS INDIA
Pune
11.2018 - 08.2021
  • Troubleshooting of network device
  • Worked on to maintain data quality of network ci’s
  • Loading of undiscovered data in CMDB
  • Scheduling network jobs
  • Analysis of network device OID and fix the classes.
  • Provided technical support using knowledge of complex ITOM issues to solve problems and support new projects.
  • Consulted with middleware team members to automate Middleware component in CMDB in order to streamline cloud migration process.

Sr. Software Engineer

Input zero Technology
Pune
08.2017 - 11.2018
  • Conducted meeting with stakeholder for requirement gathering
  • MID server Installation and configuration based on requirement
  • Create SOP document
  • Discovery schedule and monitoring
  • Troubleshooting of failure device
  • Created discovery monitor dashboard
  • Discovery of failed devices and keep CMDB up to date.

Engineer

Vyomlabs Pvt Ltd
Pune
03.2014 - 07.2017

BMC Discovery CMDB Consultant BMC Remedy

• Conducted the meeting with stakeholder for requirement gathering.
• Proxy server Installation and configuration based on requirement.
• Create SOP document.
• Discovery schedule and monitoring.
• Troubleshooting of failure device.
• Created discovery monitor dashboard.
• Discovery of failed devices and keep CMDB up to date.

Education

Masters of Computer Application (M.C.A) -

Solapur University
Solapur
06.2011 - 04.2014

Bachelor of Computer application (B.C.A) -

Solapur University
Solapur
06.2007 - 04.2010

Skills

ServiceNow ITOM

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Current Employer

Allianz Technology Pune, Technical specialist ITOM, 08/2021, Present

Previous Employers

  • TIAA GBS INDIA Pune, Sr. Software Developer, 11/2018, 08/14/2021
  • Input zero Technology, Sr. Software Engineer, 08/2017, 11/2018
  • Vyomlabs Pvt Ltd, Engineer, 03/2014, 07/2017

Reward And Recognition

  • Received award/appreciation for client Boeing for Service mapping in InputZero technology
  • Quarterly Award received for Data trend Project in Vyomlabs pvt ltd
  • Quarterly Award received in TIAA India GBS Pvt Ltd for discovery custom attribute automation
  • Quarterly Award received in Allianz Technology

Mailing Address

At-Soddi Tal-Mangalwedha, Dist. Solapur, Maharashtra

Personal Information

  • Passport Number: M5827772
  • Passport Date Of Issue: 01/21/15
  • Passport Expiry Date: 01/20/25
  • Date of Birth: 01/01/90
  • Marital Status: Married

Training

Certified System Administrator Service now Discovery CIS Service now Service Mapping implantation training ILT training- ITSM Foundation, ITSM Certified ITIL v4 Foundation BMC Discovery BMC ARS BMC ITSM Suite

Certification

ServiceNow Certified System Administrator

Timeline

ServiceNow Certified System Administrator

08-2023

Technical Specialist ITOM

Allianz Technology
08.2021 - Current

Sr. Software Developer

TIAA GBS INDIA
11.2018 - 08.2021

Sr. Software Engineer

Input zero Technology
08.2017 - 11.2018

Engineer

Vyomlabs Pvt Ltd
03.2014 - 07.2017

Masters of Computer Application (M.C.A) -

Solapur University
06.2011 - 04.2014

Bachelor of Computer application (B.C.A) -

Solapur University
06.2007 - 04.2010

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Shivakumar Patil