Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Hobbies and Interests
Accomplishments
Extracurricular Activities
Disclaimer
Timeline
Generic

Shivakumar Premnath Tadka

Thane

Summary

Strategic business development leader with experience from Private & Public Hospitals, excelling in stakeholder communication and planning. Proven capability to enhance Domestic & International business growth and sustain patient satisfaction over 90%. Adept at forging profitable relationships and swiftly navigating dynamic environments, ensuring timely and budget-conscious project completion.

Overview

2026
2026
years of professional experience
1
1
Certification

Work History

Group Chief Officer- Marketing, CSR & Patient Support

Criticare Asia Multispeciality Hospital & Research Center
06.2024 - Current
  • Functioning in role of Group Chief Officer overseeing Marketing, CSR, and Patient Support at Criticize Asia Multispeciality Hospital and Research Center.
  • Collaborated with cross-functional teams to align business objectives and initiatives.
  • Managed communication between stakeholders to ensure alignment on goals.
  • Developed strategic plans to enhance operational efficiency in various departments.
  • Facilitated team meetings to discuss project updates and address challenges.
  • Identified opportunities for process improvements and developed action plans accordingly.
  • Maintained positive working relationship with fellow staff and management.
  • Designed and executed future funding strategies for company.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Educated customers on promotions, ensuring awareness of current offers.
  • Followed up with customers to ensure their satisfaction.
  • Consulted with customers regarding needs and addressed concerns.

Sr. Officer / HOD- Marketing (Domestic & International), CSR, TPA & Patient Welfare

Bai Jerbai Wadia Hospital for Children & Nowrosjee Wadia Maternity Hospital
Mumbai
06.2018 - 05.2024
  • Taking care of Liaising Officer work & Operation Dept.
  • Introduced International Business, Corporates Business & GP’s Module.
  • Introduced Outreach OPD & IPD camps in Iraq & Nepal.
  • Introduced Outreach OPD camps in Bangladesh.
  • On regular basis Conducting In house & out door domestic camps and simultaneously promoting departments.
  • One of the lead member of Little Heart Marathon.
  • Handling CSR campaigning by varied unique initiatives.
  • Introduced Outreach OPD in Nashik, Nanded, Hingoli, Baramati, Pune, Rajangaon.
  • Promoted Cash & TPA Tariff revision.
  • Achieving Patient & Consultant Satisfaction > 90% with efficient & quality services.
  • Complying with the set SOPs and Protocol. Implementing the corrective measures to resolve the bottlenecks found during the process tracking.
  • Co-ordinate, manage & monitor the process of various patient care services departments with co-ordination with respective process owners. One point contact for daily operational issues, take necessary corrective measures and resolves issues for further improvement.
  • Arranging periodical operational meetings to resolve all operational issues with defined TAT and follow up. Ensure smooth operations to provide timely patient care and achieve highest patient satisfaction.
  • Assisting Patients and their family members in approaching different charitable trusts to get financial aid in case of critical disease and poor financial status of patients.

Sr. Officer- International & Corporate Business

Kohinoor Hospital
Mumbai
06.2016 - 06.2018
  • Introduced International Business & Corporates Business.
  • Coordinated patient admissions and discharges efficiently within hospital systems.
  • Supported the implementation of hospital policies and procedures effectively.
  • Trained new staff on operational protocols and hospital procedures.
  • Delegated tasks as needed to ensure successful outcomes.
  • Coordinated with marketing to develop branding and promotional strategies.
  • Established and maintained relationships with key stakeholders to support business objectives.

Manager-International Business

Healing Source Medical Tourism
Bangalore
04.2015 - 06.2016
  • Travelled to Oman, UAE, Qatar, Srilanka, Tanzania and Kenya.
  • Established and maintained relationships with more than 800 doctors across all the countries.
  • Generated new business for the firm via cold calls, in person visits, referrals from contacts.
  • Made an average of more than 20 calls per day.
  • Developed a database of qualified leads through referrals, cold calling, direct mail and networking.
  • Under my guidance, opened an office in Muscat, Oman.
  • Conducted few CME’s and talks in Tanzania, Muscat and Dubai.
  • Attended Conferences in Srilanka and Muscat.
  • Managed creative service department, responsible for creating brochures, pamphlets, flyers, etc in a minimum of 2 languages.
  • Established and properly managed budgets for all related international programs.
  • Developed leads and prepared strategic sales plans.

Sr. Executive Administration- Operation

Nova IVI Fertility
Mumbai
05.2014 - 03.2015
  • Promoted as Sr. Executive Administration- Operation at Nova IVI Fertility, Mumbai.
  • Developed strategic initiatives to enhance patient engagement and satisfaction.
  • Collaborated with medical teams to improve operational workflows and processes.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Delegated work to staff, setting priorities and goals.

Head-Patience Care Services and International Patient Coordinator

Nova IVI Fertility
Chembur
05.2012 - 04.2014
  • Taking all types of Consents, Looking after Surrogacy Agreements.
  • Taking rounds of the hospital and auditing the files every month.
  • Conducting monthly meetings.
  • Preparing monthly Doctor’s fee, Referral doctors fee and coordinating with accounts manager or HO for vendor payment.
  • Preparing all types of data, doing R& D and Analysis the data.
  • Assisted patients in completing necessary paperwork and insurance verification processes.
  • Communicated with healthcare providers to ensure accurate patient information exchange.
  • Answered incoming calls from patients, providers, and insurance companies in a courteous manner.
  • Managed medical records by filing documents into appropriate folders according to established protocols.

Financial Counselor

Fortis Hospital
Vashi
08.2011 - 04.2012
  • Promoted as Financial Counselor at Fortis Hospital, Vashi.
  • Assisted patients in understanding financial responsibilities for medical services.
  • Explained insurance benefits and coverage options to patients and families.
  • Provided education on payment plans and financial assistance programs.
  • Liaised between physician, patient and insurance carrier to verify that each party had necessary information.

Patience Care Assistance

Fortis Hospital
03.2010 - 08.2011
  • Looking after Admission and Discharge of all patients (cash, insurance, corporate and international).
  • Coordination regarding outstanding payments and pending medi-claims approval from the Insurance Company and Corporate.
  • Executing and Upgrading the Standard Operating Protocols in Billing Dept.
  • Looking after OPD Counter. Attending Phone calls.
  • Fixing appointments of patients with Doctors.
  • Preparing computerized Bills for blood investigations, X-rays, CT/MRI, Ultrasound, ECG, Stress Test, etc., handling cash, answering to the queries of patients.
  • Charging doctor’s visit and consumable items in patient’s Bills.
  • Booking Cath Lab for operation for different Doctors on Phone calls.

Receptionist

Fortis Hospital
Vashi
10.2010 - 02.2011
  • Attending Phone Calls.
  • Preparing computerized bills, computerized X-ray and Sonography reports.
  • Fixing appointments of patients with Doctors.
  • Assisting Doctor where required.
  • Routine office work – Filling, documentation, preparing receipts, vouchers, etc.

Internship

International Airport, Andheri, Mumbai
Mumbai
  • 11 months Internship at International Airport, Andheri, Mumbai.

Education

MBA - Operation

ITM College
Churchgate

Some College (No Degree) - B.SC

Mumbai University
Mumbai

XII (HSC) - Science

Mumbai University
Mumbai

X (SSC) -

Pune University

Skills

  • An experienced, talented & handled multi tasking departments such as Administrative, Operational & business development manager having the motivation and right skill sets, ensuring targets are met and everything gets done on time and within the set budget
  • Have good communication skills Ability to communicate in a clear and effective manner Able to build a profitable relationship with customers and key decision makers alike
  • Able to work independently in a fast paced and rapidly changing environment
  • Willing and capable of learning and adapting quickly
  • Understanding a client’s needs and issues from a business point of view
  • Having patience to deal with multi decision maker sales processes
  • High level of personal organization and time management skills
  • Ability to always maintain self-motivation and be consistently pro-active
  • Build business in new markets and areas
  • Can identify threats as well as opportunities
  • Developing and motivating teams to do better
  • IT literate and proficient in MS Word, Excel, PowerPoint and Outlook
  • Comfortable in dealing with Core team members
  • Can communicate complex technical data and statistics clearly
  • Ability to win and retain long-term high quality clients as well as recurring business

Certification

  • Certification course in NABH- MVT
  • Certification of CII Healthcare Excellence Implementation Training Programme
  • Certification course in Six- Sigma (Green Belt)
  • Certification course in Digital Marketing
  • Certificate course of C, C++, Visual Basic, Auto CAD and MS OFFICE.
  • Certificate course in First Aid from Red Cross Training Centre.
  • Certificate course in Swimming from Renaissance club.

Languages

English, Hindi, Marathi, Telugu

References

Available if expected.

Hobbies and Interests

Playing indoor games., Playing Guitar

Accomplishments

  • Volunteer at Mumbai Marathon for last 9 years.
  • Best Employee of the Year Award, Nova IVI Fertility, Chembur.
  • Stood 1st in Quiz competition, Nova IVI Fertility, Chembur.
  • Best Employee of the Year Award, Fortis Hospital, Vashi.
  • Best Employee from Nursing Dept, Fortis Hospital, Vashi.
  • Stood 6th at intercollegiate competition, Nehru Planetarium, Worli.

Extracurricular Activities

Swimming. Social Activities.

Disclaimer

Date Signature

Timeline

Group Chief Officer- Marketing, CSR & Patient Support

Criticare Asia Multispeciality Hospital & Research Center
06.2024 - Current

Sr. Officer / HOD- Marketing (Domestic & International), CSR, TPA & Patient Welfare

Bai Jerbai Wadia Hospital for Children & Nowrosjee Wadia Maternity Hospital
06.2018 - 05.2024

Sr. Officer- International & Corporate Business

Kohinoor Hospital
06.2016 - 06.2018

Manager-International Business

Healing Source Medical Tourism
04.2015 - 06.2016

Sr. Executive Administration- Operation

Nova IVI Fertility
05.2014 - 03.2015

Head-Patience Care Services and International Patient Coordinator

Nova IVI Fertility
05.2012 - 04.2014

Financial Counselor

Fortis Hospital
08.2011 - 04.2012

Receptionist

Fortis Hospital
10.2010 - 02.2011

Patience Care Assistance

Fortis Hospital
03.2010 - 08.2011

Internship

International Airport, Andheri, Mumbai

MBA - Operation

ITM College

Some College (No Degree) - B.SC

Mumbai University

XII (HSC) - Science

Mumbai University

X (SSC) -

Pune University

Similar Profiles

CREATE PROFILE
Shivakumar Premnath Tadka