ShivaKumar Reddy
Summary
Highly driven and results-oriented professional with 6+ years of progressive experience blending successful sales achievements with a comprehensive understanding of the lending lifecycle. Proven ability to build and lead high-performing sales teams within the financial services sector, consistently exceeding targets while ensuring compliance and fostering strong client relationships. Seeking to leverage expertise in business loans to contribute to the growth and success of a dynamic organization.
Overview
6
6
years of professional experience
Work History
Junior Manager
Paytm
01.2022 - Current
- Trained newly hired employees to provide information regarding processes, procedures and deadlines.
- Oversaw entire loan process to provide each client received exceptional service.
- Approved and underwrote consumer loans for lines of credit and home equity.
- Cultivated relationships with automotive dealerships by making sales calls.
- Made recommendations after completing prospects' loan analysis.
- Lead team charged with consumer lending compliance and risk evaluation.
- Conducted weekly one-on-one meetings with employees to provide performance evaluations, resolve issues, and answer questions.
- Supervised team of 40+ loan officers, promoting positive environment and instilling model of hard work and dedication.
- Recruited, interviewed, and hired new employees bringing value to lending department.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
Territory Sales Lead
Black Buck (Zink Logistics Pvt Ltd)
01.2022 - 12.2022
- During my time as a Territory Sales Lead for the Fast tag channel at Black Buck (Zink Logistics Pvt Ltd) in Karnataka, I was responsible for overseeing the sales strategy and operations for the region. This dynamic role allowed me to utilize my strong communication and leadership skills to drive revenue and build lasting relationships with clients.
- Developed and implemented sales strategies for fast tag channel
- Managed a team of sales representatives to achieve targets
- Conducted market research to identify new opportunities
- Successfully increased sales by 20% within 6 months
- Received an Emerging Territory Sales Lead Award on first month of joining
- Devised strategies and target goals, motivating teams to exceed objectives and generate new business in key markets.
- Developed and maintained loyal customer base by optimizing communications and delivery of customized proposals to address individual needs
- Designed and implemented innovative marketing plans, elevating brand awareness.
- Trained and coached sales team members on best practices for customer service and sales techniques.
Team Lead
Paytm
02.2021 - 03.2022
- During my time at Paytm, I served as the Operations Team Leader for Customer Support in the regions of Karnataka, Tamil Nadu, Kerala, Telangana, and Hyderabad from February 2021 to March 2022. In this role, I was responsible for leading a team of customer support representatives and ensuring the smooth functioning of operations.
- Trained and supervised team of support representatives
- Resolved escalated customer issues promptly
- Created and implemented efficient processes for customer support
- Monitored team performance and provided feedback for improvement
- Introduced mentoring and career advancement programs that encouraged internal mobility, reducing voluntary attrition by 30% over a set timeframe.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Sales Executive
Paytm
08.2019 - 02.2021
- As a Sales Executive at Paytm, India from August 2019 to February 2021, I was responsible for driving sales and revenue growth through targeted marketing strategies and client relationship management. I consistently exceeded sales targets by building strong partnerships with clients and providing them with innovative solutions to meet their needs.
- Developed and implemented effective sales strategies
- Built strong relationships with clients
- Exceeded sales targets consistently
- Provided innovative solutions to clients' needs
Education
Bachelor of Science (BS) -
RJS FGC Koramangala
Bangalore, Karnataka01.2019
PCMB - undefined
National collage
01.2016
SSLC - SSLC
Govt Pu Collage
Bagepalli 01.2014
Skills
- Training and coaching
- Interpersonal communication
- Business research skills
- Performance reviews
- Stakeholder management
- Staff supervision
- Cost control strategies
- Human relations skills
- Negotiations
- Employee engagement
- Sales monitoring
- Recruiting and interviewing
- Budget assistance
- Staff training and development
- Microsoft office expertise
- Multitasking and organization
- Cost reduction
Languages
English
Hindi
Kannada
Telugu
Tamil
Awards
- 2020, Best Team Player
- 2022, Emerging Team Lead
- 2023, The Helping Hand
Personal Information
- Place of Birth: Karnataka
- Date of Birth: 11/19/98
- Nationality: Indian
Timeline
Junior Manager
Paytm
01.2022 - Current
Territory Sales Lead
Black Buck (Zink Logistics Pvt Ltd)
01.2022 - 12.2022
Team Lead
Paytm
02.2021 - 03.2022
Sales Executive
Paytm
08.2019 - 02.2021
PCMB - undefined
National collage
Bachelor of Science (BS) -
RJS FGC Koramangala
SSLC - SSLC
Govt Pu Collage
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