ShivaKumar Rudrarapu
Pune
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
Work History
Facility Manager
Krsnaa Diagnostics Ltd
Pune
09.2018 - Current
- Managed and directed facility staff by handling assignment delegation and timely completion.
- Set goals and deadlines for department.
- Participated in NABH and NABL audits.
- Maintained cleanliness and presentation standards to increase appeal of facility.
- Oversaw construction and renovation projects to meet environmental, health and security standards.
- Supervised vendors and contracts to support office environment.
- Inspected equipment, facility grounds, external building structure and systems on regular basis.
- Achieved equipment standards by managing preventive maintenance programs and scheduling deep-cleaning activities.
- Maintained accurate and up-to-date personnel files to comply with local and federal laws and regulations.
- Held oversight of equipment maintenance, repairs and installations scheduling and work performed.
Guest Service Associate
Plaza premium port lounge pvt.ltd
Hyderabad
01.2015 - 11.2015
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Handling guest needs and providing them utmost service without any complaints.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Organized and cleaned lobby and reception areas, fostering strong visual presentation.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
Waiter
Oryx Rotana
Qatar
01.2012 - 05.2013
- Presented menus to patrons, answered questions about menu items and made recommendations.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Reviewed daily specials, menu changes and service specifications.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Trainee
Kenilworth Beach Resort
GOA
09.2010 - 01.2011
- Attended training sessions and meetings to learn new information and develop personal skills.
- Worked alongside senior team members to learn related job tasks and roles.
- Shadowed managers and senior employees to gain experience, noting down observations.
- Worked closely with human resources to support employee management and organizational planning.
- Handled basic issues and problems under direct supervision, escalating more complex issues to appropriate staff.
- Asked questions about tasks to learn techniques and how to operate without supervision.
Education
MBA - Hospitality Administration And Management
ISBM
Mumbai05.2018
Bachelor of Hotel Management - Hotel Management
Nagarjuna University
Guntur05.2014
Skills
- Operational Efficiency and Safety
- Service Planning and Scheduling
- Cost-Reduction Strategies
- Training & Development
- Team Management
- Organizational Skills
- Problem Resolution
Accomplishments
- Address: THE ADDRESS,SR.NO519,520,FL NO 408 B-BUILDING Moshi, Pune,Maharashtra,, 412105 Pune (India)
Timeline
Facility Manager
Krsnaa Diagnostics Ltd
09.2018 - Current
Guest Service Associate
Plaza premium port lounge pvt.ltd
01.2015 - 11.2015
Waiter
Oryx Rotana
01.2012 - 05.2013
Trainee
Kenilworth Beach Resort
09.2010 - 01.2011
MBA - Hospitality Administration And Management
ISBM
Bachelor of Hotel Management - Hotel Management
Nagarjuna University
Languages
Telugu
First Language
English
Advanced
C1
Hindi
Proficient
C2