Seasoned Infrastructure Service Delivery Manager with 23 years of experience leading global IT operations across the US, APAC, and EMEA regions. Specialized in driving enterprise-wide infrastructure strategies, service delivery excellence, and digital transformation initiatives. Proven ability to align technology services with business objectives, reduce operational costs, and elevate customer satisfaction. Expert in managing large-scale teams, vendor ecosystems, and governance frameworks. Adept at designing and implementing robust security policies across complex IT environments.
ITSM Tools: ServiceNow, HP OpenView, Remedy, ITAM
*Earned multiple commendations from global customers and internal stakeholders for outstanding delivery management and customer satisfaction.
*Awarded multiple client and stakeholder recognitions for driving high-quality service delivery, exceeding SLA targets, and enhancing customer experience.